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Important 3 Broadband Contract change - GET OUT OF CONTRACT NOW FOR FREE
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Trying not to assume anything, just trying to piece the relevant info together, prejudice also comes into it
. But then if I hadn't posted a factually incorrect comment you wouldn't have corrected me 
All the people I know who have cancelled have done it after a long wrangle because they didn't do it in writing and in those cases use of the service was used as proof of contract. Don't ask me why anyone would use a service after they canceled it as I certainly wouldn't?
btw How did you cancel and how did you get notification that the contract was terminated?
Well I was out of contract and I called up and asked to cancel. Gave my reason and it was cancelled. I asked at the time and they told me that if you are cancelling normally, you only have to call up.0 -
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Sponge Bob wrote: »But But But if you ring 1901 and press 1 for sales and enquire about their mobile broadband package they are still saying the data allowance is 15Gb ....in fact they are ADAMANT it is not changing
I had a word with the customer care and they did confirm that the limit was being reduced.
They offered me 40 euro credit in lieu of the change in contract terms. I took up the offer because I had no options. Nobody else offers 15 gigs on mobile broadband. O2 does, but with an 18 months contract.0 -
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A bit off topic,had 3 on phone today offering an upgrade of new modem or 2 months free.
I declined for the moment while I think about will I stay or go.My question is and should have asked if I don't take up new offer am i on a month to month rolling contract or automatically signed up for another 12 months?
Also asked was i happy with service. I'd say she was sorry she asked because i went on rant about poor interenet in recent weeks and pi$$ed that data allowance reduced to 10 gigs per month. She gave usual answer call our tech centre to which i replied were absolutely useless as they were in another continent.So her simple reply was she couldn't give me any answers or couldn't give an Irish number to call.
Would gladly cancel but options are very limited here.
Any reply regarding above question would be appreciated ( I know it's probably obvious enough but hey,I am as thick as a ditch lol!!!)
If you do nothing there is evidence in this thread and the mega thread that when your contract ends you end up on a rolling 30day contact
Just keep an eye on them if thats what you want and don't accept anything from them for free or you'll be back on a 12 or even 18month contract. 0 -
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i just called up to cancel because of the drop in usage but told them if i was being billed til 6th of june i didnt want it switched off til then.he told me thats no problem and that i can have 2 months free
wtf? is this some sort of scam or something.it doesnt really matter to me because i'll be cancelling the direct debit tomorrow so they'll not get a penny from me
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I sent my letter off last week and received an email saying:
"We have processed the 30 days notice today in order to cancel your mobile broadband account. This account is set to close on 14th of June 2010. Your final invoice will generate after that date detailing final payment due on the account and confirming that the account has been closed. Your direct debit instruction will be cancelled shortly after your final invoice payment has been cleared."
Now this is fine, but I have a question - what happens if I now use my broadband after 1 June, am I still seen as accepting the changes? It seems that I am going to be billed for the 30 days, so I would like to be able to use it rather than pay for nothing. Any ideas or am I best calling them to clarify
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high heels wrote: »I just rang up and he said its all done.. Cancelled.. Do I still need to send them a letter?
To be quite sure you could phone back and ask what date your contract ends, if they know nothing about it then you need to follow up.I sent my letter off last week and received an email saying:
"We have processed the 30 days notice today in order to cancel your mobile broadband account. This account is set to close on 14th of June 2010. Your final invoice will generate after that date detailing final payment due on the account and confirming that the account has been closed. Your direct debit instruction will be cancelled shortly after your final invoice payment has been cleared."
Now this is fine, but I have a question - what happens if I now use my broadband after 1 June, am I still seen as accepting the changes? It seems that I am going to be billed for the 30 days, so I would like to be able to use it rather than pay for nothing. Any ideas or am I best calling them to clarify
From what other posters have said you should be OK up to the 13th of June as they have already agreed to cancel your contract so thats the end of it, you even have an email to prove it which is more than high heels has.0 -
From what other posters have said you should be OK up to the 13th of June as they have already agreed to cancel your contract so thats the end of it, you even have an email to prove it which is more than high heels has.
Excellent, I was hoping as much but thought I'd double check! I actually emailed them a copy of the letter I sent, and as I didn't answer my phone when they rang (totally unintentional) they just confirmed it all by email which it seems is perfect Thanks! 0 -
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Excellent, I was hoping as much but thought I'd double check! I actually emailed them a copy of the letter I sent, and as I didn't answer my phone when they rang (totally unintentional) they just confirmed it all by email which it seems is perfect Thanks!
Also good to know they haven't changed their policy of phoning up to confirm
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This discussion has been closed.
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