laptop hardrive died and i lost my programs

session savage · 2010-04-19 11:00:07

First of all I hope this is in the right forum. My laptop hardrive died a few weeks ago and had to be replaced. The laptop was only 8 months old so it was covered by the warranty. When i got the laptop back all my files and programs were gone. I had all my files backed up so thats ok but the programs are gone now. I had…

19-04-2010 12:00PM

#1

session savage

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First of all I hope this is in the right forum. My laptop hardrive died a few weeks ago and had to be replaced. The laptop was only 8 months old so it was covered by the warranty. When i got the laptop back all my files and programs were gone. I had all my files backed up so thats ok but the programs are gone now. I had just paid 80 euro to unlock the trial version of MS office. What I'm wondering is, is anyone liable to reemburse me for this? Or am I just 80 quid out of pocket?
I rang Microsoft but they said they needed the porduct key. promlem there is that I dont have a product key as the porgram is pre installed as a trial version on my laptop.
any help would be great.
thanks
Sean

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#2 19-04-2010 12:06PM

techguy

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How did you pay the €80 to?

Just contact them and see what they say. They should have the product key on file.

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