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vodafone 3g modem problem

  • 11-02-2010 09:26PM
    #1
    paul150
    Closed Accounts Posts: 393 ✭✭


    Hi, my uncle had his computer wiped in a computer shop caus of viruses etc but since he got it back the 3g modem software wont work. The software will install but when you click on the desktop shortcut a pop comes up saying "cannot open data file". ive tried reinstalling it a few times to no avail, anyone else come across this problem? Thanks for any help


Comments

  • #2
    dollydishmop
    Registered Users, Registered Users 2 Posts: 561 ✭✭✭dollydishmop


    Have you tried contacting Vodafone data support?

    I've actually found them really helpful whenever I've had a problem that i couldn't sort myself?


  • #3
    [Deleted User]
    Posts: 1,299 ✭✭✭ [Deleted User]


    What is the operation system?


  • #4
    paul150
    Closed Accounts Posts: 393 ✭✭paul150


    Sorry for bumping this thread kinda forgot about it :P The operating system is windows XP and i still have the problem :(


  • #5
    missyfirefly
    Registered Users, Registered Users 2 Posts: 141 ✭✭missyfirefly


    does the shortcut disappear off the desktop when you uninstall?

    try opening from your start menu in case it's a dead link...


  • #6
    Mantel
    Registered Users, Registered Users 2 Posts: 1,341 ✭✭✭Mantel


    Is the data file an xml file?

    I'm having this issue with a laptop in work and one of the other techs found that the .net 3.5 service pack 1 is causing the problem. Something to do with the XML parser, I haven't looked in to it much yet but we uninstalled it from add/remove programs and the vodafone software is working again! Have to find out a fix for it as the .net service pack will keep installing and breaking the current vodafone software :/


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