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Activating Sky FTV Card, Didn't keep phone number

  • 25-01-2010 09:34PM
    #1
    dnme
    Registered Users, Registered Users 2, Paid Member Posts: 3,456 ✭✭✭


    Hi,

    Reading this thread
    http://boards.ie/vbulletin/showthread.php?t=2055800625

    I just received the card in the post today, but I never saved the phone number I used when filling out the online form (and its not cached in my browser). Aparently they will ask me for my number when I ring them to activate card. I have tried the card to see if its already pre-activated but no luck

    Is there anything I can do?


«13

Comments

  • #2
    IrishHomer
    Registered Users, Registered Users 2 Posts: 3,119 ✭✭✭IrishHomer


    I had same issue last week and i called them took a chance and they never asked for number they just asked for address.

    (I told them mine is not connected to a phoneline and that i am just using on old 2nd hand box) :D


  • #3
    dnme
    Registered Users, Registered Users 2, Paid Member Posts: 3,456 ✭✭✭dnme


    I wouldn't have the courage to chance it I think, what if they do ask for the number?


  • #4
    strongman
    Registered Users, Registered Users 2 Posts: 66 ✭✭strongman


    @ IrishHomer
    Did you give them your EIRE address.


  • #5
    dnme
    Registered Users, Registered Users 2, Paid Member Posts: 3,456 ✭✭✭dnme


    The address I used was

    My Name
    My Townsland, My Town
    Galway
    Eire
    BT1 1AA


  • #6
    mickeyboymel
    Registered Users, Registered Users 2 Posts: 817 ✭✭✭mickeyboymel


    Word of warning to anyone using a UK mainland postcode
    It wont work, my card arrived this morning in the post, rang them,number witheld etc etc, she asked for the card number - no problem, then the address - first line no problem - Then she put me on hold to "check my account" - when she came back she said it was not possible to activate the card as my address was in Eire, demanded to know why I had used a London postcode and telephone number, and was I aware I was commiting an illegal act as these cards were only for use in the UK, and I should return the card to Livingstone immediately as I was in breach of the terms and agreement by trying to activate the card!

    I spun some bull about being misinformed by a friend and asked about a refund. She said to return the card with a cover letter and they would try to arrange it - but I'm not holding my breath!!! Felt like a criminal by the time she was finished with me and just sent the damn thing back as I'm sure her "screen" has recorded my attempt just in case I tried later!


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  • #7
    snaps
    Registered Users, Registered Users 2 Posts: 7,138 ✭✭✭snaps


    gt112 wrote: »
    Hi,

    Reading this thread
    http://boards.ie/vbulletin/showthread.php?t=2055800625

    I just received the card in the post today, but I never saved the phone number I used when filling out the online form (and its not cached in my browser). Aparently they will ask me for my number when I ring them to activate card. I have tried the card to see if its already pre-activated but no luck

    Is there anything I can do?

    When the card is in the box does it display a message saying channel unavailable please upgrade your viewing bla bla blah? If you dont get this message leave it on sky 3 overnight


  • #8
    dnme
    Registered Users, Registered Users 2, Paid Member Posts: 3,456 ✭✭✭dnme


    snaps wrote: »
    When the card is in the box does it display a message saying channel unavailable please upgrade your viewing bla bla blah? If you dont get this message leave it on sky 3 overnight

    If I put the card in the box, and goto Sky3, or Five say (chan 105), It comes up with

    "The viewing card it not authorised, call the broadcaster for assistance"


  • #9
    tomslick
    Registered Users, Registered Users 2 Posts: 561 ✭✭✭tomslick


    Just activated my card now. The number I had to ring was 00448448414141 with ID off. Then the machine asks you to type in your phone number so I pressed 2 and then when it asked again 2. Then you use option 2 then 2 then 4. When I got through (very quick) asked to activate card, they asked for address which I quickly mumbled through without the EIRE but with the postcode. She then asked me to confirm Postcode. Then she asked for viewing card number, version number and serial number of the box. Then she when through how long it could take and thanked me for calling.


  • #10
    tomslick
    Registered Users, Registered Users 2 Posts: 561 ✭✭✭tomslick


    gt112 wrote: »
    If I put the card in the box, and goto Sky3, or Five say (chan 105), It comes up with

    "The viewing card it not authorised, call the broadcaster for assistance"
    You'll have to ring them see above post for the phone number I just used.


  • #11
    ch750536
    Registered Users, Registered Users 2 Posts: 3,736 ✭✭✭ch750536


    They didn't ask me for my phone number as I use a skype-in number that is uk based.

    :)


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  • #12
    tjspock
    Registered Users, Registered Users 2 Posts: 52 ✭✭tjspock


    Just activated my card now. The number I had to ring was 00448448414141 with ID off. Then the machine asks you to type in your phone number so I pressed 2 and then when it asked again 2. Then you use option 2 then 2 then 4. When I got through (very quick) asked to activate card, they asked for address which I quickly mumbled through without the EIRE but with the postcode. She then asked me to confirm Postcode. Then she asked for viewing card number, version number and serial number of the box. Then she when through how long it could take and thanked me for calling.
    same as this no problem


  • #13
    tomslick
    Registered Users, Registered Users 2 Posts: 561 ✭✭✭tomslick


    Just checked card and it is active. RTE up in the 160's. Do you think I could get a basic sky package on this card and use it in a Normal SkyHD for recording both Irish and English channels? Any body try this?


  • #14
    Finne1993
    Registered Users, Registered Users 2 Posts: 502 ✭✭✭Finne1993


    Got my card yesterday, rang the number on the letter to activate the card, all i was asked for was my name, postcode and viewing card number, I was then asked for version number etc and had my channels up on screen straight away, no hassle at all for me so I'm away to order another one!!


  • #15
    IrishHomer
    Registered Users, Registered Users 2 Posts: 3,119 ✭✭✭IrishHomer


    strongman wrote: »
    @ IrishHomer
    Did you give them your EIRE address.

    I gave the 1st few lines of my Eire address but i stopped short of course of saying Eire :D


  • #16
    Dozen Wicked Words
    Closed Accounts Posts: 10,325 ✭✭✭✭Dozen Wicked Words


    mickeyboymel wrote: »
    Word of warning to anyone using a UK mainland postcode
    It wont work, my card arrived this morning in the post, rang them,number witheld etc etc, she asked for the card number - no problem, then the address - first line no problem - Then she put me on hold to "check my account" - when she came back she said it was not possible to activate the card as my address was in Eire, demanded to know why I had used a London postcode and telephone number, and was I aware I was commiting an illegal act as these cards were only for use in the UK, and I should return the card to Livingstone immediately as I was in breach of the terms and agreement by trying to activate the card!

    I spun some bull about being misinformed by a friend and asked about a refund. She said to return the card with a cover letter and they would try to arrange it - but I'm not holding my breath!!! Felt like a criminal by the time she was finished with me and just sent the damn thing back as I'm sure her "screen" has recorded my attempt just in case I tried later!

    Cheers for warning, used a work address in England who are sending on the card, so wont bother trying to use it now.


  • #17
    mickeyboymel
    Registered Users, Registered Users 2 Posts: 817 ✭✭✭mickeyboymel


    dooferoaks wrote: »
    Cheers for warning, used a work address in England who are sending on the card, so wont bother trying to use it now.

    You should have no problem at all whatsoever in activating a card with an English address once you withold your number. Just make sure the address and postcode and telephone number you give, match the ones you used when ordering the card.

    My situation was much different:

    What alerted them straight away with me was the fact that the 3 lines of my address contained an Eire address and the postcode was SW17 xxx which is an address in South West London,which would bear absolutely no relation to say for example a belfast postcode and the word Ireland in an address.

    Mind you I could have just been unlucky and got a total bitch of an operater but the fact she only asked me to call out the first line of the address and THEN put me on hold straight away leads me to think that the address had been flagged as suspicious long before I ever made the call.


  • #18
    tomslick
    Registered Users, Registered Users 2 Posts: 561 ✭✭✭tomslick


    I'd agree Mickey. Sky are not as dumb as we sometimes like to think. Like any business they have people supervising automated machines. All they have to do is setup a line in a computer to flag any address with the word Eire, Ireland etc and do a manual check.
    I went on their virutal chat thing to see could I get subs on my new NI FTV card (subs cheaper and record rte & itvs etc). They could see from my IP? that I wasn't a native so when asked what city I was in, I typed Belfast. They looked soon after for my Card No. so I disconnected.
    In saying all that, Sky probably couldn't give a crap what they do with the cards as long as they get their money for a card that opens channels they don't pay for.

    P.S. Still can't get the White card to run in my Technomate right yet but will get there in the end.


  • #19
    Mike 1972
    Closed Accounts Posts: 8,017 ✭✭✭Mike 1972


    mickeyboymel wrote: »
    demanded to know why I had used a London postcode and telephone number

    You should have pointed out that it was in fact a CORK telephone number

    021XXXXXXXX :D


  • #20
    snaps
    Registered Users, Registered Users 2 Posts: 7,138 ✭✭✭snaps


    tomslick wrote: »
    P.S. Still can't get the White card to run in my Technomate right yet but will get there in the end.

    What TM? Mine works sweet in a 6900 combo


  • #21
    mburke
    Registered Users, Registered Users 2 Posts: 453 ✭✭mburke


    what number do you put before the UK number to prevent your number being displayed ?


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  • #22
    gtg60
    Registered Users, Registered Users 2 Posts: 1,759 ✭✭✭gtg60


    Weird how my thread telling you haw to get these cards was closed yet discussion about activating them seems to be no problem?


  • #23
    pacino
    Registered Users, Registered Users 2 Posts: 52 ✭✭pacino


    Hi guys,
    Can somebody tell me what to dial on my mobile to get through to the sky activation option. For some reason I cannot get my phone to ring the number. Ive tried adding +0044 +44 etc I cant even get a ring tone...hopefully It will be easier to activate my card...
    Thanks


  • #24
    Pocaide
    Registered Users, Registered Users 2 Posts: 279 ✭✭Pocaide


    Hi got my card today all bbc itv channel 4 and 5 etc are working but no rte will I need to ring them back


  • #25
    Domscard
    Closed Accounts Posts: 520 ✭✭✭Domscard


    pacino wrote: »
    Hi guys,
    Can somebody tell me what to dial on my mobile to get through to the sky activation option. For some reason I cannot get my phone to ring the number. Ive tried adding +0044 +44 etc I cant even get a ring tone...hopefully It will be easier to activate my card...
    Thanks

    See Post No. 9 in this thread - that should work for you.


  • #26
    Domscard
    Closed Accounts Posts: 520 ✭✭✭Domscard


    Pocaide wrote: »
    Hi got my card today all bbc itv channel 4 and 5 etc are working but no rte will I need to ring them back

    RTE will not work on the free to view card. You need an aerial to receive the Irish stations unless you subscribe to a Sky package.


  • #27
    slegs
    Registered Users, Registered Users 2 Posts: 3,069 ✭✭✭slegs


    Pocaide wrote: »
    Hi got my card today all bbc itv channel 4 and 5 etc are working but no rte will I need to ring them back

    BBC, ITV, Ch4 and Five are all FTA and dont need any card.

    Your card enables Sky3, Fiver, Five US, Viva and Channel 4 HD.

    RTE certainly wont work as its a pay channel on sky as noted already.


  • #28
    Pocaide
    Registered Users, Registered Users 2 Posts: 279 ✭✭Pocaide


    Ok thanks for that


  • #29
    pacino
    Registered Users, Registered Users 2 Posts: 52 ✭✭pacino


    Thanks but when I ring that number I get a message that 'the number cannot be reached right now...'

    Any ideas?.


  • #30
    Domscard
    Closed Accounts Posts: 520 ✭✭✭Domscard


    pacino wrote: »
    Thanks but when I ring that number I get a message that 'the number cannot be reached right now...'

    Any ideas?.

    Is that the number that was given on your card/letter or is there another one offered? How did you apply for the card - was it through the Sky website?


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  • #31
    tomslick
    Registered Users, Registered Users 2 Posts: 561 ✭✭✭tomslick


    pacino wrote: »
    Thanks but when I ring that number I get a message that 'the number cannot be reached right now...'

    Any ideas?.

    Your right. Just tried to ring it now and got some crowd called Routo Telecom. Sky must have cottoned on we were using this number and switched it off.


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