Route 66 Maxi 4.3" GPS (UK and Eire Maps w/ memory card) - €53 delivered [Amazon]

Bazzy · 15-12-2009 03:38PM

Not if the unit is scratched or whatever no tmuch use as a present!

Basq · 15-12-2009 04:44PM

Got a partial refund of £9.50 (20%) for complaining that it was refurbished, when it was meant to be sold as new.

Tusky · 15-12-2009 05:08PM

basquille wrote: »

Got a partial refund of £9.50 (20%) for complaining that it was refurbished, when it was meant to be sold as new.

Whats the email address to send a complaint basquille ?

Basq · 15-12-2009 05:10PM

Tusky wrote: »

Whats the email address to send a complaint basquille ?

I did it somewhere under the 'My Account' area of Amazon.

Tusky · 15-12-2009 05:14PM

basquille wrote: »

I did it somewhere under the 'My Account' area of Amazon.

Any chance you could be more specific ? I feel like a retard but Ive been looking around the website for 10 minutes and cant find it.

Basq · 15-12-2009 05:52PM

Tusky wrote: »

Any chance you could be more specific ? I feel like a retard but Ive been looking around the website for 10 minutes and cant find it.

Try here!

degsie · 15-12-2009 07:05PM

They offered me 15% discount, but I'm pushing back and looking for 20%. One guy in the UK got £20 back!

Bazzy · 15-12-2009 07:27PM

They obviously dont want them back and will offer a wallop back need to push them as far as possible !

Will route 66 still give the upgraded maps?

As always if it's too good to be true it probably is !!!

Basq · 15-12-2009 07:49PM

Got mine today... it's in absolutely perfect nick.

Everything sealed and perfect... not a sign of it being refurbished. Not a scratch or mark on it - looks brand new!

Don't see how Route 66 won't offer upgraded maps if you forward them an invoice saying it was bought new.

Absolute bargain for €40!

degsie · 15-12-2009 08:11PM

Happy days

Amazon just refunded €9.50. Great bargain indeed

Thanks to the OP.

degsie · 16-12-2009 10:11AM

Contacted Route 66 support to inquire about free map updates and got the following reply:

I kindly inform you that we do not offer any free map upgrades. However, you can purchase new maps via the ROUTE 66 Sync application.

Anybody else have any luck with free upgrades?

Kotek Besar · 16-12-2009 10:44AM

Can you put third party GPS software on this, such as iGo 8?

death1234567 · 16-12-2009 12:43PM

Sent a mail there to see if I can get a discount for it being a refurb, thanks Basquille.

Slaanesh · 16-12-2009 12:58PM

Yikes, I sent them an email about being disappointed that I had received a refurbished unit.

They issued a full refund and told me to return it! That's not what I said! Doh.

Tusky · 16-12-2009 01:02PM

Slaanesh wrote: »

Yikes, I sent them an email about being disappointed that I had received a refurbished unit.

They issued a full refund and told me to return it! That's not what I said! Doh.

Are you going to return it ?

Lenny · 16-12-2009 01:03PM

degsie wrote: »

Contacted Route 66 support to inquire about free map updates and got the following reply:

Anybody else have any luck with free upgrades?

thats funny, does it say anywere on the box "latest maps included" or anything?
first off check what version maps you have on it, theyh could be new enough. when I bought mine out of halfords they had 2007 maps on it and got an update code(though I could never update it because ya need a usb to sd device an didn't bother getting one

I sent amazon a query a bout one of my orders via their website..
what way do they reply to me, email or do I have to check the site?

Basq · 16-12-2009 01:16PM

Lenny wrote: »

what way do they reply to me, email or do I have to check the site?

They'll e-mail you..

Did you find where they e-mail them Tusky? See below:

Tusky · 16-12-2009 01:27PM

basquille wrote: »

They'll e-mail you..

Did you find where they e-mail them Tusky? See below:

Yeah I did, cheers basquille. I was stupidly clicking on the 'received wrong item' button.

Ive sent them an email, now to play the waiting game.

Rooy · 16-12-2009 01:53PM

Tusky wrote: »

Yeah I did, cheers basquille. I was stupidly clicking on the 'received wrong item' button.

Ive sent them an email, now to play the waiting game.

they are fairly prompt in fairness , i have been getting replies in 0-2 hours.

Slaanesh · 16-12-2009 02:07PM

Tusky wrote: »

Are you going to return it ?

Nope I'm not going to return it, I've sent them an email saying that, now I'm playing the waiting game.

death1234567 · 16-12-2009 02:47PM

10% discount for me (better than kick in the face) and a very fast response. Good to see an internet site with great customer service, so many horror stories about internet sites (ebay, pixmania etc.). Probably could have pushed for a higher % discount but I'm happy with it.

.

death1234567 · 16-12-2009 02:51PM

degsie wrote: »

Contacted Route 66 support to inquire about free map updates and got the following reply:

Anybody else have any luck with free upgrades?

You must have worded your email wrong. I emailed them and they said this:

In order to receive a voucher code you need to send us the copy of the invoice and a picture with the device screen displaying the menu "Extras - Maps".

Slaanesh · 16-12-2009 03:33PM

20% woohoo.

Basq · 16-12-2009 03:45PM

Nice one Slaanesh!

Tusky · 16-12-2009 03:56PM

Normally, in this situation, I would create a replacement order for the incorrect item right away, to be dispatched to you as soon as possible at no additional charge.

However, in this case, because the replacement will not arrive in time, I am uncertain of the best solution.

I can still arrange for a replacement to be sent to the same address. If this solution will not work for you, we can simply issue a refund for the item, along with the associated delivery costs.

Please let us know whether you would like a replacement or a refund.

Ive just replied, flat out asking for a partial refund. I even suggested 20%! Hope that doesnt go against me!

What way did you word it Slaanesh, out of curiosity ?

Slaanesh · 16-12-2009 04:08PM

I just stated that I did not want to return the product, just that I was disappointed that I had received a refurbished product when it was described as being 'new'. Bingo

Lenny · 16-12-2009 04:49PM

Have to hand it to the people @ amazon
ordered a mirror there on saturday came to £31.69 (with free shipping)
went to check my order today because ti still hasn't left and the price has went down to £19.99, wanted to try cancel it an reorder at the new price, but it has been dispatched today
but the kind customer service refunded me £11.70
So i got the UK vat rate, and also free shipping on it. happy days

great service

Basq · 16-12-2009 04:58PM

Lenny wrote: »

Have to hand it to the people @ amazon

great service

I've said it numerous times before - all the other online retailers could learn a lot from Amazon!

Rooy · 16-12-2009 05:10PM

basquille wrote: »

I've said it numerous times before - all the other online retailers could learn a lot from Amazon!

i totally agree ,great customer service for such a large corp.

I order this Route66 @53 when it was out of stock. Got an email a few days later that they could no longer get stock and the order was cancelled. I then saw it again at the original price , emailed them this and no problem they will now honour the original purchase , with free faster postage , and all emails within an hour or two , will definitely be recommeding them.

Lenny · 16-12-2009 05:17PM

yea they're great, didn't think I'd get such a quick response at all because ya usually don't with a large company and then get fobbed off, and being christmas an all

Route 66 Maxi 4.3" GPS (UK and Eire Maps w/ memory card) - €53 delivered [Amazon]

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