Bought Dell lemon laptop (Video card known problem)new motherboards x 3 -same problem

worded · 08-12-2009 08:08PM #1

http://en.community.dell.com/blogs/direct2dell/archive/2008/07/25/nvidia-gpu-update-for-dell-laptop-owners.aspx

http://en.community.dell.com/blogs/direct2dell/archive/2008/08/18/nvidia-gpu-update-dell-to-offer-warranty-enhancement-to-all-affected-customers-worldwide.aspx

They have extended the warranty FOC x 1 years but despite having three new motherboards, same problem as are 1000s of customers.

Sometimes the screen gets vertical lines.
Sometimes the screen goes black (can be got back by connecting an external LCD and then removing it, video returns then)

There is absolutely no doubt there is a hardware problem as new hard drives and operating systems have been added. Same intermittent problem a faulty

Nvidia chip on the motherboard.

So it’s a Lemon and cost 1400 euros. Its been admitted by Dell that they have a big problem with certain laptops with this part.

Ive heard there is a lemon law in Pennsylvania, is there anything like that here?

dudara · 08-12-2009 08:44PM

If it has been repaired here more than once, then you are perfectly entitled to refuse further repairs and seek a refund/replacement instead.

Consumer law allows for a replacement/refund/repair in the case of faulty goods. The supplier offers one option, and the consumer accepts, if they feel it is a reasonable offer. A first repair would be reasonable.

However, if a repair fails to be permanent, then you can reasonably refuse further repair efforts.

At this stage, I would write a letter (send via registered post) outlining the sequence of events and asking Dell for a replacement/refund. Tell them that if they fail to respond within 10 working days of receipt of letter, that you will be lodging a case with the Small Claims Court.

Bought Dell lemon laptop (Video card known problem)new motherboards x 3 -same problem

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