Windows 7 upgrade

moikey · 01-11-2009 9:56pm #1

Hi my girlfriend bought a laptop from dell a month ago and a free windows 7 upgrade came with it...but no cd came with the package how do i download it??

Alanstrainor · 01-11-2009 10:04pm

You can register for it here :https://win7.dell.com/
Moved from laptops btw.

moikey · 01-11-2009 10:36pm

Thanks have done that now but whats with the charge do i have to pay the handling charge of 20 euro or is there another way of getting it??

Alanstrainor · 01-11-2009 10:38pm

moikey wrote: »

Thanks have done that now but whats with the charge do i have to pay the handling charge of 20 euro or is there another way of getting it??

Unfortunately you have to pay the charge. It's a joke tbh.

moikey · 01-11-2009 10:43pm

DAMN IT!:D oh well its free thanks for your help

kaqkk · 02-11-2009 8:38pm

moikey wrote: »

Hi my girlfriend bought a laptop from dell a month ago and a free windows 7 upgrade came with it...but no cd came with the package how do i download it??

For free? Hah NOWHERE! It is NOT FREE as advertised. Here is the thing:
I have bought a laptop form Currys, 2 weeks before W7 released. I'm an idiot though... I was told that the upgrade is free. I thought that I can download it since it is free. BUT the HP want to give my update "package" as they call it for 30 EUR! Lads, that is loads pints!

Well I want to start a consumer rights complaint, If anyone have the same problem let's meet on this forum, and cooperate against them. WE ARE ENTITLED TO GET IT FREE OF CHARGE, because they have failed to inform us about the costs!

Here is my mail and the response from Currys, I have replaced the names and few other information cos it's not relevant here. The HP given me similar rubbish.

Okay, if anyone think after reading that I have no right to what I want from them, please explain it to me, I am flexible and accept criticism. See my comments after the quotation as well:

Dear Customer,

Thank you for your email dated XXth October 2009.

As the upgrade is provided by the manufacturer, we
advise that you contact HP and voice your concerns
regarding the post and packaging charges as we are
a 3rd party, not the manufacturer of the software.

I apologise that we are unable to assist you further with
this matter.

Kind regards,

CS
Customer Resolution Team

Dear CS,

Meanwhile I have already figured out who sets this hidden price. This
is not relevant at all at the moment. What is relevant though the fact
that I was NOT AWARE of this fact when buying (however I have searched
for it before buying on the internet as well e.g. the neither the HP
provides this!) so I had no chance to make the right decision and
postpone the purchase. This is due to the fact that you were NOT
PROVIDED THE CONSUMERS with the proper pricing information. Calling
something FREE which we have to PAY money for is called SCAM in my
dictionary.

Therefore if you refuse to provide me with the update free of charge,
I will enforce it through the Small Claims Court.

I let you know, that I also submitted a written complaint to the
actual store manager in the XXXXXXXXXXXX, because I got
no response by yesterday via e-mail.

Best regards,
Customer

Quoting Currys Web Sales <CurrysWebSales@Currys.co.uk>:

> >
> >
> > Dear Customer,
> >
> > I am replying to your e-mail dated the XXth October 2009. I apologise in
> > the delay of my reply.
> >
> > The Windows 7 upgrade is free, the charge is for delivery of the product.
> > This charge has actually been set out by the manufacturers who supply the
> > software directly.
> >
> > Thank you for taking the time to e-mail and hope this answers your
> > questions.
> >
> > Kind Regards,
> >
> > CS
> > Currys Support
> >
> >
> >
> > Dear Customer Support,
> >
> > I have only found this e-mail address on the web where I can probably
> > put this issue. If this is not the right contact, please forward it to
> > the proper department for investigation.
> >
> > I have bought a HP XXXXXXX laptop in a Curry's store at the
> > XXXXXX Dublin, IE.
> > This laptop has been preinstalled with a Windows Vista, but I was told
> > in the shop that a free upgrade will be available to Windows 7 in few
> > days. But unfortunately I am not able to get my upgrade, because the
> > HP or their contractor "Avarto" want to charge me an extra 30 EUR for
> > the upgrade.
> >
> > I was not informed in your store about this fact, and neither the
> > price tag nor the information sheet what they printed for myself did
> > not contain this hidden price. Therefore I was not able to make the
> > right decission, to postpone the buy until the same model is available
> > with Windows 7.
> >
> > The Irish Consumer Protection Act 2007 prohibits this kind of
> > behaviour, I should have been informed about this extra fee when I was
> > asking, I should have been able to make the proper decision.
> >
> > According to the law, hereby I request you to provide me with the
> > Windows 7 upgrade package free of charge.
> >
> > Best regards,
> > Customer

No answer to my question, why I got no information. NOBODY is responsible of course. But me, because I have no telepathic capabilities to figure out remotely what the heck they are doing..

Now, what do you think about the FREE upgrades? Okay If I would presume that the currys did not know about it either, but then they need to contact to the HP and arrange the legal stuff with them right? Why cannot they investigate this issue?

This is ridiculous that I have W7 licence already and someone prevents me from using it. What am I buying though? Licence or the windows 7 DVD? Since the HP laptop comes with NO CD or DVD , just a backup

drive why are they insisting to send me the DVD for 30 EUR?????? For profit of course! Selling something which is free, and using the DVD as excuse for this horrible price.

If anyone have any further information about how can we get the upgrade free, please respond.

kaqkk · 03-11-2009 6:49pm

I have a good idea. We all got free licence to Windows7 right? Therefore it is not illegal to share the Upgrade DVDs via torrents or rapidshare. So all we need to do in order to undermine this scam:D, to share the DVDs for each manufacturer. Those DVDs won't work anyway if you don't have licence. Does anybody already ordered them?

Capt'n Midnight · 04-11-2009 1:15am

kaqkk wrote: »

I have a good idea. We all got free licence to Windows7 right? Therefore it is not illegal to share the Upgrade DVDs via torrents or rapidshare. So all we need to do in order to undermine this scam:D, to share the DVDs for each manufacturer. Those DVDs won't work anyway if you don't have licence. Does anybody already ordered them?

Actually it is illegal.

Behave or get banned :mad:

Capt'n Midnight · 04-11-2009 1:20am

:rolleyes:
oh dear Lord

the upgrade is free,
postage and packing is extra

It's been that way for all the previous free upgrades, involving MILLIONS of users

How much do currys et al. charge for the retail version ???

AlmightyCushion · 04-11-2009 1:27am

kaqkk wrote: »

For free? Hah NOWHERE! It is NOT FREE as advertised. Here is the thing:
I have bought a laptop form Currys, 2 weeks before W7 released. I'm an idiot though... I was told that the upgrade is free. I thought that I can download it since it is free. BUT the HP want to give my update "package" as they call it for 30 EUR! Lads, that is loads pints!

Well I want to start a consumer rights complaint, If anyone have the same problem let's meet on this forum, and cooperate against them. WE ARE ENTITLED TO GET IT FREE OF CHARGE, because they have failed to inform us about the costs!

Here is my mail and the response from Currys, I have replaced the names and few other information cos it's not relevant here. The HP given me similar rubbish.

Okay, if anyone think after reading that I have no right to what I want from them, please explain it to me, I am flexible and accept criticism. See my comments after the quotation as well:

Dear Customer,

Thank you for your email dated XXth October 2009.

As the upgrade is provided by the manufacturer, we
advise that you contact HP and voice your concerns
regarding the post and packaging charges as we are
a 3rd party, not the manufacturer of the software.

I apologise that we are unable to assist you further with
this matter.

Kind regards,

CS
Customer Resolution Team

Dear CS,

Meanwhile I have already figured out who sets this hidden price. This
is not relevant at all at the moment. What is relevant though the fact
that I was NOT AWARE of this fact when buying (however I have searched
for it before buying on the internet as well e.g. the neither the HP
provides this!) so I had no chance to make the right decision and
postpone the purchase. This is due to the fact that you were NOT
PROVIDED THE CONSUMERS with the proper pricing information. Calling
something FREE which we have to PAY money for is called SCAM in my
dictionary.

Therefore if you refuse to provide me with the update free of charge,
I will enforce it through the Small Claims Court.

I let you know, that I also submitted a written complaint to the
actual store manager in the XXXXXXXXXXXX, because I got
no response by yesterday via e-mail.

Best regards,
Customer

Quoting Currys Web Sales <CurrysWebSales@Currys.co.uk>:

> >
> >
> > Dear Customer,
> >
> > I am replying to your e-mail dated the XXth October 2009. I apologise in
> > the delay of my reply.
> >
> > The Windows 7 upgrade is free, the charge is for delivery of the product.
> > This charge has actually been set out by the manufacturers who supply the
> > software directly.
> >
> > Thank you for taking the time to e-mail and hope this answers your
> > questions.
> >
> > Kind Regards,
> >
> > CS
> > Currys Support
> >
> >
> >
> > Dear Customer Support,
> >
> > I have only found this e-mail address on the web where I can probably
> > put this issue. If this is not the right contact, please forward it to
> > the proper department for investigation.
> >
> > I have bought a HP XXXXXXX laptop in a Curry's store at the
> > XXXXXX Dublin, IE.
> > This laptop has been preinstalled with a Windows Vista, but I was told
> > in the shop that a free upgrade will be available to Windows 7 in few
> > days. But unfortunately I am not able to get my upgrade, because the
> > HP or their contractor "Avarto" want to charge me an extra 30 EUR for
> > the upgrade.
> >
> > I was not informed in your store about this fact, and neither the
> > price tag nor the information sheet what they printed for myself did
> > not contain this hidden price. Therefore I was not able to make the
> > right decission, to postpone the buy until the same model is available
> > with Windows 7.
> >
> > The Irish Consumer Protection Act 2007 prohibits this kind of
> > behaviour, I should have been informed about this extra fee when I was
> > asking, I should have been able to make the proper decision.
> >
> > According to the law, hereby I request you to provide me with the
> > Windows 7 upgrade package free of charge.
> >
> > Best regards,
> > Customer

No answer to my question, why I got no information. NOBODY is responsible of course. But me, because I have no telepathic capabilities to figure out remotely what the heck they are doing..

Now, what do you think about the FREE upgrades? Okay If I would presume that the currys did not know about it either, but then they need to contact to the HP and arrange the legal stuff with them right? Why cannot they investigate this issue?

This is ridiculous that I have W7 licence already and someone prevents me from using it. What am I buying though? Licence or the windows 7 DVD? Since the HP laptop comes with NO CD or DVD , just a backup drive why are they insisting to send me the DVD for 30 EUR?????? For profit of course! Selling something which is free, and using the DVD as excuse for this horrible price.

If anyone have any further information about how can we get the upgrade free, please respond.

I remember reading that Microsoft was pretty pissed off at some of the prices being charged and yet they haven't been able to do anything. If microsoft can't do anything what can currys do? I assume microsoft will enforce some maximum charge for the next upgrade.

kaqkk · 04-11-2009 10:15am

Capt'n Midnight wrote: »

Actually it is illegal.

Behave or get banned :mad:

I doubt it pretty much.

1. You are not able to use the upgrade package properly if you don't have a qualifying PC and Vista licence key. In other words, If I install the upgrade what I have downloaded via torrent, it will be legal copy anyway, because I already have the LICENCE, and even the WGA will detect it as legitimate copy! I already paid for that when I bought my PC with a qualifying Vista.

2. Is it illegal to ask a friend of mine who already got the CD to borrow it to me for a day or two? Or even pay 15 EUR for my friend and half the price between us that way?

3. I think the M$ is already aware that it is unavoidable that the binaries does not go to RS or torrent. That's why they are pushing licence key verification.

4. I have found an article which says, it is also legal to use the UPGRADE package to install the W7 from scratch (cos your vista died in your attempts or you had XP etc...). If you have the license key of a qualifying product (XP or Vista) The result will be legitimate. If you get the proper version of the W7 at the end what you aready have licence for, it is all legal, and all technical workaround is okay.

Of course the risk what you take if you choose alternative sources is you may get altered upgrade package, with a trojan preinstalled....

kaqkk · 04-11-2009 10:36am

Capt'n Midnight wrote: »

:rolleyes:
oh dear Lord

the upgrade is free,
postage and packing is extra

It's been that way for all the previous free upgrades, involving MILLIONS of users

How much do currys et al. charge for the retail version ???

MY CLAIM is: Why they have missed to display this hidden charge? The only thing they had to do is enter the serial of the displayed laptop at the webshop of HP, and display something like this:

"
HP XXXX laptop XXX EUR
*With discounted upgrade to Windows 7 cost additional 30 EUR
"

That's all I wanted to see in the shop!

moikey · 24-11-2009 12:13pm

kaqkk wrote: »

For free? Hah NOWHERE! It is NOT FREE as advertised. Here is the thing:
I have bought a laptop form Currys, 2 weeks before W7 released. I'm an idiot though... I was told that the upgrade is free. I thought that I can download it since it is free. BUT the HP want to give my update "package" as they call it for 30 EUR! Lads, that is loads pints!

Well I want to start a consumer rights complaint, If anyone have the same problem let's meet on this forum, and cooperate against them. WE ARE ENTITLED TO GET IT FREE OF CHARGE, because they have failed to inform us about the costs!

Here is my mail and the response from Currys, I have replaced the names and few other information cos it's not relevant here. The HP given me similar rubbish.

Okay, if anyone think after reading that I have no right to what I want from them, please explain it to me, I am flexible and accept criticism. See my comments after the quotation as well:

Dear Customer,

Thank you for your email dated XXth October 2009.

As the upgrade is provided by the manufacturer, we
advise that you contact HP and voice your concerns
regarding the post and packaging charges as we are
a 3rd party, not the manufacturer of the software.

I apologise that we are unable to assist you further with
this matter.

Kind regards,

CS
Customer Resolution Team

Dear CS,

Meanwhile I have already figured out who sets this hidden price. This
is not relevant at all at the moment. What is relevant though the fact
that I was NOT AWARE of this fact when buying (however I have searched
for it before buying on the internet as well e.g. the neither the HP
provides this!) so I had no chance to make the right decision and
postpone the purchase. This is due to the fact that you were NOT
PROVIDED THE CONSUMERS with the proper pricing information. Calling
something FREE which we have to PAY money for is called SCAM in my
dictionary.

Therefore if you refuse to provide me with the update free of charge,
I will enforce it through the Small Claims Court.

I let you know, that I also submitted a written complaint to the
actual store manager in the XXXXXXXXXXXX, because I got
no response by yesterday via e-mail.

Best regards,
Customer

Quoting Currys Web Sales <CurrysWebSales@Currys.co.uk>:

> >
> >
> > Dear Customer,
> >
> > I am replying to your e-mail dated the XXth October 2009. I apologise in
> > the delay of my reply.
> >
> > The Windows 7 upgrade is free, the charge is for delivery of the product.
> > This charge has actually been set out by the manufacturers who supply the
> > software directly.
> >
> > Thank you for taking the time to e-mail and hope this answers your
> > questions.
> >
> > Kind Regards,
> >
> > CS
> > Currys Support
> >
> >
> >
> > Dear Customer Support,
> >
> > I have only found this e-mail address on the web where I can probably
> > put this issue. If this is not the right contact, please forward it to
> > the proper department for investigation.
> >
> > I have bought a HP XXXXXXX laptop in a Curry's store at the
> > XXXXXX Dublin, IE.
> > This laptop has been preinstalled with a Windows Vista, but I was told
> > in the shop that a free upgrade will be available to Windows 7 in few
> > days. But unfortunately I am not able to get my upgrade, because the
> > HP or their contractor "Avarto" want to charge me an extra 30 EUR for
> > the upgrade.
> >
> > I was not informed in your store about this fact, and neither the
> > price tag nor the information sheet what they printed for myself did
> > not contain this hidden price. Therefore I was not able to make the
> > right decission, to postpone the buy until the same model is available
> > with Windows 7.
> >
> > The Irish Consumer Protection Act 2007 prohibits this kind of
> > behaviour, I should have been informed about this extra fee when I was
> > asking, I should have been able to make the proper decision.
> >
> > According to the law, hereby I request you to provide me with the
> > Windows 7 upgrade package free of charge.
> >
> > Best regards,
> > Customer

No answer to my question, why I got no information. NOBODY is responsible of course. But me, because I have no telepathic capabilities to figure out remotely what the heck they are doing..

Now, what do you think about the FREE upgrades? Okay If I would presume that the currys did not know about it either, but then they need to contact to the HP and arrange the legal stuff with them right? Why cannot they investigate this issue?

This is ridiculous that I have W7 licence already and someone prevents me from using it. What am I buying though? Licence or the windows 7 DVD? Since the HP laptop comes with NO CD or DVD , just a backup drive why are they insisting to send me the DVD for 30 EUR?????? For profit of course! Selling something which is free, and using the DVD as excuse for this horrible price.

If anyone have any further information about how can we get the upgrade free, please respond.

You must be bored stiff or just really skint!:D

Rebel021 · 24-11-2009 1:42pm

moikey wrote: »

You must be bored stiff or just really skint!:D

He is obviously not bored just pissed that its a charge that should have been explained.
Skint or not €30 is a ridiculous charge and should have he should have been informed at time of purchase.

slickmcvic · 25-11-2009 10:25pm

my gf has ordered the free upgrade for her new dell but says i can have it if i want...is their any chance it will work with my SONY Vaio instead?

sceptre · 25-11-2009 10:50pm

kaqkk wrote: »

I doubt it pretty much.

Stop doubting it. The content of the DVD/CD is covered by copyright distinct and separate to the licence.

And even if it wasn't (which is is), boards doesn't facilitate what you're hoping it to facilitate.

I agree that 30 euros is taking the proverbial, though it's worth noting that the charge hasn't increased much (if at all) for such a P&P-only upgrade in over a decade.

Capt'n Midnight · 25-11-2009 10:56pm

You would not have a license for it

and the upgrade is probably locked to Dell BIOS so probably won't install

kaqkk · 01-12-2009 8:59am

"
@Capt'n Midnight You would not have a license for it

and the upgrade is probably locked to Dell BIOS so probably won't install
"

You are right. Even my HP has a fancy restore/upgrade system which is HP specific, and it is not good for any other machine. You need a dell set, or you will face installation issues.

Meanwhile I have figured out, that a new sticker will arrive with my "free" serial number LOL. Smart fellas eh? (At least they think they are...)

And yes, I'm a kind of bored from those companies who think custmers are brainless sheeps. This was the FIRST AND LAST time they could manage to trick me like this. Okay okay I stop it right now - this forum is rather supposed to be technical than a kind of consumer law complaints type.

Good luck to everyone!

CptSternn · 24-02-2010 2:56pm

The 'FREE Windows 7 Upgrade' is quite a scam.

I have two clients who purchased HP machines only to find out that their 'upgrade' deal is not all it is advertised as.

First, one customer with a new laptop found out that it costs €30 for shipping. Thats right - €30 to ship you a DVD in a paper envelope. The cost in the shops is €60, so at best we are talking half price.

But thats not the kicker. We sent off his receipt and paid the €30 online, only to get an email a month later saying they need th receipt. We told them we posted it, per their request. They said they never got it, and canceled the order. No upgrade for him, and they haven't refunded his €30 either. There is no complaint area on their website and no contact info. If you email or ring support they tell you they only deal with technical issues and we have to ring customer service. Customer service tells us that its an outside group handling this upgrade, so they have no power over this and to contact them. Wow, two days on the phone to find out HP has nothing to do with their own upgrade offer.

Then there is another client of mine, who also bought a new HP desktop PC. The 'upgrade advisor' system tells him his serial number is invalid. HP has confirmed the number is valid. We even registered the product on their website. We can pull up the product specs and warranty info from the serial. But the upgrade advisor says its not a valid number. We contacted the third party handling the upgrades and we told it was a valid number and they had no idea why their system wouldn't accept it, but they would investigate. They promised within 10 days they would have it sorted. That was 16 working days ago, back in January. They no no longer return our emails.

All I can say is don't buy a HP machine. Their customer service is quite possibly the worst in the world. A quick Google found that I was not alone and others had the same opinion.

kevinroche3333 · 14-03-2010 12:29pm

Hi. here is my take on some of the issues posted here.
Your free windows 7 upgrade is essentially the licence key for windows 7 software. this does not include the actual software hence the completely misleading extra charge for obtaining the software itself. (licence key for windows 7 home premium etc only valid for home premium, not ultimate etc).
Windows 7 will cease to work correctly after 30days unless u have valid licence key for your version of windows 7. microsoft has consistently stated that windows 7 versions installed on computers are perfectly ok as long as there is a valid licence key,whether the windows 7 was installed numerous times on numerous computers from the same source cd. the same goes with office 2007 for example. you can legally download 100% working office 2007 (home, professional etc) from microsoft as a 'trial', but within the timeframe u must validate with valid licence key to use after timeframe. microsoft in reporting sales/profits will not state that office 2007 dvd has been sold xxxx million times, it will say xxxx office 2007 licences sold. same as windows 7.
the bios of your computer will include preactivation for windows sold with your pc. bios version will be 2.1. older laptops with windows vista will have bios 2.0 and will not be able to preactivate windows 7. so installing upgrade windows 7 sold to dell laptop user should be activateable on another brand computer. with valid licence key of course.
In short, those that have received free upgrade to windows 7 but have not got the actual software dvd and dont want to pay 30euros for it, can install the correct version of windows 7 on their computer from whatever source they wish, as long as they have 100% legal valid licence key for their version of windows 7

Capt'n Midnight · 14-03-2010 7:51pm

kevinroche3333 wrote: »

In short, those that have received free upgrade to windows 7 but have not got the actual software dvd and dont want to pay 30euros for it, can install the correct version of windows 7 on their computer from whatever source they wish, as long as they have 100% legal valid licence key for their version of windows 7

In short you have to pay to get a legal serial number AND the COA sticker.

Windows 7 upgrade

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