Have internet connection, but cannot open IE or run AV update!

Fizman · 29-09-2009 10:47AM #1

A client of ours rang with an issue with their AV (Kaspersky) updater. Basically it is hanging on 0%, and they can not run updates. They also cannot open Internet Explorer.

The thing is, I can log in remotely to their pc no problem, but can then see the problems they are talking about. They have two network cards on the machine. One for our network (retail management system networked to tills) and the other for internet access.

The TCP/IP settings for the internet are set as normal (auto assign IP). I ran ipconfig and it returned another IP address. I entered this instead of the auto assign but still had no luck.

Any ideas as to what it might be? I also exited completely out of Kaspersky and attempted to open IE but still no luck.

Any suggestions appreciated!

Fizman · 29-09-2009 11:19AM

Sorted it actually. Turns out it was trying to get out through a proxy for some reason, so just reverted back to normal and seems fine now.

Capt'n Midnight · 29-09-2009 06:57PM

would also have suggested to make sure there was no gateway IP address set up on the internal card TCP/IP settings

bushy... · 29-09-2009 07:07PM

Some pc virus sets a proxy afaik , so all the traffic can be snooped - might be some help to you.

Fizman wrote: »

They have two network cards on the machine. One for our network (retail management system networked to tills) and the other for internet access.

Might be better to have a second PC there for internet etc and use that PC just for the management system and avoid similar or worse problems in the future ?

And a KVM so the same keyboard/mouse/screen could be used :

http://www.elara.ie/products/kvms.asp

Have internet connection, but cannot open IE or run AV update!

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