3 customer care ireland

donkey balls · 28-08-2009 04:26AM #1

called 3 today to enquire about N97 release date did the usual press 1 for bill pay etc next of all i heard an irish voice i thought the lines were crossed.

turns out that 3 have opened a call centre in waterford the lad was telling me that its not a 24hr svc more 9am-9pm then after that over to the mumbai boys.

Mimikyu · 28-08-2009 11:59AM

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donkey balls · 28-08-2009 12:00PM

yep

Dankoozy · 28-08-2009 12:06PM

awsoem

totally justifies their recent slew of price increases

Davy · 28-08-2009 01:38PM

Maybe after 3 years of complaints they finally got the message. Kinda reminds me of the webtexts, they refused for so long saying msn was good enough, but they finally backed down

donkey balls · 28-08-2009 01:42PM

i only recieved a call a couple of weeks ago from some company working on behalf of 3 asking me what i think of there service etc 3 must have listened to the company

mk6705 · 28-08-2009 01:48PM

I called 1913 there, went for PAYG mobile broadband, then 2 for technical support and I heard an Indian voice...Anyone able to get anyone Irish?

donkey balls · 28-08-2009 02:00PM

Adro947 wrote: »

I called 1913 there, went for PAYG mobile broadband, then 2 for technical support and I heard an Indian voice...Anyone able to get anyone Irish?

i still have the 083 33333333 nbr saved for customer svc thats what i used yesterday

Mimikyu · 28-08-2009 03:18PM

This post has been deleted.

gpjordanf1 · 28-08-2009 06:32PM

donkey balls wrote: »

called 3 today to enquire about N97 release date did the usual press 1 for bill pay etc next of all i heard an irish voice i thought the lines were crossed.

turns out that 3 have opened a call centre in waterford the lad was telling me that its not a 24hr svc more 9am-9pm then after that over to the mumbai boys.

Is area code 051 Waterford?

Had a few calls from this number and when I answered it, it would start to ring? Like a call back? So I thought it was one of those answer a call and get charged a fortune scams? SO would hang up!

Anyway must be them?

drunkmonkey · 28-08-2009 06:36PM

Rigney Dolphin call center, could be chorus or a whole host of companys that outsouce some of their staff, no scam...

RVN10 · 28-08-2009 06:41PM

would be f/ing great if this is true anyway. Its so difficult speaking to those boys in mumbai.

Random · 28-08-2009 06:46PM

That's one positive step. Someone who actually understands clearly the words you're using is a massive start.

aaronm13 · 28-08-2009 07:56PM

Was only onto them today about 4pm and it was still someone from India but I got one of those 051 calls the other day and got the ringing tone when I answered, wonder what that is about.

donkey balls · 28-08-2009 08:43PM

aaronm13 wrote: »

Was only onto them today about 4pm and it was still someone from India but I got one of those 051 calls the other day and got the ringing tone when I answered, wonder what that is about.

just called them about 5 mins ago and was talking to a girl from waterford i told them im thinking of leaving due to the prices of the phones on up grade etc.
told them i might go back to vodafone there going get a mgr to call me back tomorrow to discuss my situation

gpjordanf1 · 02-09-2009 10:10AM

Yeah it was 3 irish customer service,on that number. Told them the number one reason they are losing customers was customer service, anyway was nice speaking to someone who knows what your on about.

donkey balls · 02-09-2009 11:42AM

i was just talking to the call center in waterford it seems they only look after customer upgrades& people who are out of contract(thinking of leaving).

the girl told me that tech support& other areas of customer service will be done by Mumbai

3 customer care ireland

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