External Media Player - USB device not recognised

Axwell · 01-07-2009 05:01PM #1

Right folks I have an external media player which when connected to my pc brings up the 'USB Device not recognised' error.

Ive tried loads of things

tried on different machine, different lead, powering down the pc, removing the usb ports from the device management etc etc still no joy

Anyone any suggestions??

Also if it was a fault in the device itself what would i be looking at replacing?

My next option is to attach the hd to my pcs motherboard and copy the stuff off it but that doesnt solve the problem so any thoughts on what might not be working thats causing the fault. It was working fine then just stopped one day.

Cheers

Outkast_IRE · 01-07-2009 07:06PM

Are you runing vista ?
Have you recently updated to windows media player 11 ?
Recently i updated to media player 11 and vista will no longer recognise my mp3 player a creative zen vision m 30gb and the problem sounds similar to yours ?

Axwell · 01-07-2009 07:11PM

Running xp on one machine vista on the other, doesnt work on either of them but then I would have windows media player 11 on them. Did removing this fix it for you?

Outkast_IRE · 01-07-2009 07:57PM

You cant remove media player 11 on vista its sort of built into the Operating system !! There is some dodgy roundabout way of doing it but its not worth it . So im stuck with a mp3 player and the manufacturer creative wont update the drivers etc so never buying their stuff again, i know noone with xp anymore .
I think there is a uninstall option on xp see if there is in the contol panel under add/remove programs if not google it and you will find how to get it off vista easy enough , restart after the uninstall check if it works , if not install windows media player 10 and see .

Axwell · 01-07-2009 08:11PM

Ya ill check on xp machine first and see how i get on, will know then if thats the cause or not.

Axwell · 01-07-2009 08:53PM

Unfortunately that aint the problem, still getting the same error..

USB device not recognized
One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it.

It works as a player through my tv still so it works I just cant access it via usb to change files etc.

Anyone else any ideas??

Outkast_IRE · 01-07-2009 09:17PM

have you got onto the manufacturer and email them , or google the manufaturer and item and problem and see if theres any talk on other forums about the problem

Axwell · 01-07-2009 09:22PM

Well i bought it ages ago off pixmania - i got on to them about it before when it happened first and they said oh send it back to us but we cant gaurentee the stuff on your hard drive so copy that off..and i said well thats the problem i cant access the hard drive by usb to copy the stuff off..that kind of ended that discussion..very unhelpful to be honest.

If i open it and connect it to my pc well then im voiding the warranty but at this stage i just want it fixed.

ttm · 01-07-2009 10:31PM

I did have a problem with one Maxtor external HDD that I couldn't get to work if I plugged it into its power supply before I attached the USB cable, weird I know but easy enough to try.

Then you could always (depending on warentee) open up the box take out the HDD and mount it in your PC to copy off the files before returning it -sorry just noticed you commented on that yourself.

Axwell · 01-07-2009 10:34PM

Have tried that thanks and nearly everything else i can think of. I emailed pixmania there to see what they will say again this time because i think the company memup dont do the same model anymore so if i get the same response ill just take it apart first and remove the data if i can and then sent it off. Really annoying tho as its got a lot of stuff on it.

Gerpir Feilan · 01-07-2009 11:25PM

What is the model of that player?
Well first, maybe Ur using usb hub, try to connect directly to pc. Than try different USB port couple of times.
The second idea is that sth got mixed up with system of that player. Try to restore settings or format hard drive. Unfortunately U will lose all data on hard drive. If U want to proceed anyway, U will probably find that option in the software. U should probably switch player to disk mode, and that try to connect. Had exactly the same problems with old ipod. Restoring solved issue but U had to switch first to disk mode. Without that PC couldn't recognize device.

Hope that will help just a little.

Axwell · 01-07-2009 11:31PM

Its a Memup 750gb media player

Ive connected it directly to both my pc and laptop. I cant format it because its not being recognised by the usb in the first place to access it. There is no reset or disk mode on it, you power it up and if its connected by the usb it goes to usb mode which happens but then it says unrecognized. There is no software for it either its the same as any external hard drive except you can play it through your tv also.

cml387 · 02-07-2009 03:31PM

Have you tried here:

http://www.memup.co.uk/Download-Drivers_a50.html

Axwell · 02-07-2009 03:35PM

Yup, but its a self install jobs anyways you only need to download the driver for win 98.

Overheal · 02-07-2009 04:32PM

Could you try getting authorization from the manufacturer to open the case? you need to get to your files, like. the unit is already faulty. they ought to know that.

Axwell · 02-07-2009 04:40PM

Well i tried earlier to put it into my pc but i dont have jumpers to set it to the slave drive so it just locked up my pc. I got on to pixmania and they sent me delivery details etc to send it back so hopefully they sort it out, ill just have to say goodbye to my stuff, some of it i gave to a mate on another media player so ill get back whatever he has and then just go from there..annoying all the same as it works as a player just not as a drive connect by usb!

Overheal · 02-07-2009 04:56PM

you have 2 machines - down one for an hour, and borrow it's jumpers. goof

Axwell · 02-07-2009 05:01PM

Ones a laptop so it wont fit in there..the others a pc with a raid setup and no jumpers and it would also be the machine i need to put the drive into anyways...goof :P:D

External Media Player - USB device not recognised

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