Anyone else sick of todays blameless society?

krudler · 10-05-2009 03:38AM #1

This is kinda work related but something I see everyday thats just gets on my tits, why on earth do people in this country today have such a hard time accepting responsibility for their own actions?

for example, I work for a mobile phone company, and EVERY day get calls from people who are pissed off their bills are too high, on a plan with a specific amount of minutes that are easy to keep track of yet dont bother their arse then ring in to whinge when they get a bill for 100 quid or whatever, I had a woman the other day who gets 50 minutes a month for 20euro and spent, get this, 2100 minutes on the phone last month?! wtf who can you talk to for that lenght of time and expect to not pay for it? of course it was the companies fault for this not hers for not yapping as much all day and paying attention to what she was doing.

another example, the other day while queueing in Dunnes to pay for something a guy was roaring, literally at the top of his lungs at a checkout girl because she ran out of change and had to go get more from another till and he was double parked outside, as if this was her fault he parked illegally?why not use the carpark like everone else?

so are we living in a nation of children who dont think they should be held accountable for, well ,themselves or are the general public just morons? If i ran up a big bill for something then its my own fault, pay it, lesson learned, nobodies fault but my own, but sweet jesus people just want to blame everyone else for everything these days

The Pontiac · 10-05-2009 03:42AM

I still blame Fianna Fail though..

StopNotWorking · 10-05-2009 03:45AM

I agree, this is all the governments fault.

Gummy Panda · 10-05-2009 03:57AM

General public are idiots tbh.

You're an adult, take responsibility for your actions or GTFO!

BTW Retail staff have always been cheap shots for d1ckheads like the guy who double parked. I see GAME have a policy on their counters saying if you get abusive with the staff, you'll be removed from the store and refused service in future.

Fizman · 10-05-2009 03:59AM

krudler wrote: »

are the general public just morons?

...........and BINGO was his name oh!

The Pontiac · 10-05-2009 04:00AM

Gummy Panda wrote: »

General public are idiots tbh.

You're an adult, take responsibility for your actions or GTFO!

BTW Retail staff have always been cheap shots for d1ckheads like the guy who double parked. I see GAME have a policy on their counters saying if you get abusive with the staff, you'll be removed from the store and refused service in future.

And I thought the customer was always right

Gummy Panda · 10-05-2009 04:02AM

zudo wrote: »

And I thought the customer was always right

Only when it doesn't cost the business money. Also there is a difference with making a complaint and being a d1ckhead to staff

krudler · 10-05-2009 04:04AM

Gummy Panda wrote: »

General public are idiots tbh.

You're an adult, take responsibility for your actions or GTFO!

BTW Retail staff have always been cheap shots for d1ckheads like the guy who double parked. I see GAME have a policy on their counters saying if you get abusive with the staff, you'll be removed from the store and refused service in future.

thank you! having worked in retail for most of my working life or dealing with the public in some form , I could write a book about the sheer ignorance and stupidity of Joe public by now, at work we're supposed to have a "3 strikes" rule with customers, 3 instances of abuse of just generally being a cnut and we end the call, I've fashioned my own "abuse me once and I'll hang up on your ignorant ass" thats gone over quite well with the new starters, I have time for people with a genuine grievance who I want to sort out for them, but people who just assume that acting like a 5 year old throwing a tantrum is the way to get things sorted I have zero tolerance for

krudler · 10-05-2009 04:06AM

zudo wrote: »

And I thought the customer was always right

Ignorant, stupid, loud, obnoxious most of the time, right about 10% of the time, anyone who works in retail or customer service can back me up on this

The Pontiac · 10-05-2009 04:09AM

Gummy Panda wrote: »

Only when it doesn't cost the business money. Also there is a difference with making a complaint and being a d1ckhead to staff

Customers cost us money all the time, where I work anyway with returned products. I come accross serious abuse everyday. But the customer is ALWAYS right. That's just the way it is..

stovelid · 10-05-2009 04:14AM

It's high time for a recession scapegoat sub-forum of AH. Now. Please.

/goes to bed.

Gummy Panda · 10-05-2009 04:15AM

zudo wrote: »

Customers cost us money all the time, where I work anyway with returned products. I come accross serious abuse everyday. But the customer is ALWAYS right. That's just the way it is..

Ouch!

I'd crack up if thats what i had to look forward to everyday. I'd need a punchbag out the back or some Prozac

aodhank · 10-05-2009 04:18AM

customers is right unless it costs money.if it cost money thats a problem. fix it. where all in the the sh??.

The Pontiac · 10-05-2009 04:21AM

Gummy Panda wrote: »

Ouch!

I'd crack up if thats what i had to look forward to everyday. I'd need a punchbag out the back or some Prozac

Tell me about it. Well, they're actually wrong most of the time, but they're still right..:mad:

aodhank · 10-05-2009 05:27AM

The problem needs fixing .If this cost face it cost no money it builds charter.Sorry for this.but before you tell me to f??? ???.
think about this i have been dealing with the public for 20 years can you think of anythimg i have not been called .(its a job)

If you find some thing your in the wrong job ?????????????????????????

Helix · 10-05-2009 06:08AM

aodhank wrote: »

The problem needs fixing .If this cost face it cost no money it builds charter.Sorry for this.but before you tell me to f??? ???.
think about this i have been dealing with the public for 20 years can you think of anythimg i have not been called .(its a job)

If you find some thing your in the wrong job ?????????????????????????

i tried babelfish on this but no luck

anyone?

Princess Consuela Bananahammock · 10-05-2009 08:45AM

zudo wrote: »

Customers cost us money all the time, where I work anyway with returned products. I come accross serious abuse everyday. But the customer is ALWAYS right. That's just the way it is..

Does this include the customer who rang up directory enquiries (NOT 11811) and demanding an explaation as to whey their eircom phone bill was so high?

Or the one who tired to convince me that her cousin in Belfast's UK mobile was listed in the Eircom phone directory?

If the customer is always right, why are they ringing us for help and advice?

TestTransmission · 10-05-2009 08:51AM

Ikky Poo2 wrote: »

If the customer is always right, why are they ringing us for help and advice?

Cuz u get paid to deal with the twats

kyp_durron · 10-05-2009 09:04AM

I think everything is ok and I like the general public, they are nice.

Princess Consuela Bananahammock · 10-05-2009 09:23AM

jackncoke wrote: »

Cuz u get paid to deal with the twats

True, but that doesn't make them right!

mikemac · 10-05-2009 09:26AM

I'd say customers are correct about 10% of the time.

The drops to 1% when you are in a hotel and totally sober and you have some drunk resident demanding something be done immediately.

They usually apologise the next day though to be fair...........they have to do when you control the residents bar and who gets served

krudler · 10-05-2009 10:49AM

I was out for dinner with the missus the other week and some very snobby couple were sat beside us talking out of their arses all night about inane things.
Couldnt help but overhear as they were so loud and the woman demanded some dish be cooked off the menu for her but the waiter was trying to explain they didnt nor have ever served whatever it was she was asking for, cue customer getting pissy and manager being called over, manger says same thing, never served that dish, yada yada when the woman asks the classic "dont you know the customer is always right?" question to which , and I tip my hat to the manager for this, he replies "Well aside from this case where you arent, perhaps you'd like to go be right in another restaurant?" and the couple storm off, now if only everyone who worked with the public had the take not shyte attitude of this guy we'd all be better off, NO is something the public just dont get told enough in situations like this

Horsefumbler · 10-05-2009 11:26AM

Good point there krudler. You really have to push back sometimes with these fcukers otherwise they'll try to walk all over you.

SoupyNorman · 10-05-2009 11:54AM

I try avoid getting myself into stressful and needless interactions in any customer service situation. If I have a problem with any product or service I've used then I approach the situation with calm and the expectation that my issue will be dealt with, if not then I kick things up a notch...

The problem with the general public is that they go in looking for a fight/money off/money back/vouchers/xyz. No matter how accommodating the person in the customer service role is it's never good enough.

There are so many people who are victims of the current economic times but keep themselves to themselves and dont complain, but you also have the people who have just used the word recession as a weapon which they use to blame every tom dick and harry then can for whatever they can...these people are in the majority unfortunately.

4zn76tysfajdxp · 10-05-2009 11:57AM

Yes, booo, we're in a blameless society and everyone else (or the "general public") is to blame. Shame on them.

Unpossible · 10-05-2009 12:08PM

The customer is not always right, but has the right to be wrong.

I find being calm, respectfull and pleasant when trying to sort out a problem/make a complaint gets me a lot farther. I've even gotten angry beaurocrats on my side that way.

peepeep · 10-05-2009 01:26PM

one of my favourite websites ever is called Not Always Right, and it's full of stories about idiot customers. it's ridiculously hilarious.

http://notalwaysright.com/

Naikon · 10-05-2009 02:45PM

Gummy Panda wrote: »

General public are idiots tbh..

This!!!....having had the misfortune of working with the above on plenty of times.

ScumLord · 10-05-2009 03:02PM

krudler wrote: »

Ignorant, stupid, loud, obnoxious most of the time, right about 10% of the time, anyone who works in retail or customer service can back me up on this

Well I never! I want to speak to your manager! I watch law and order damnit, I know my rights!

I don't mind your average joe trying to avoid taking the blame. I really hate it when big business and government won't take blame though. I hate ringing up a customer support and being lead around the phone system only to be told that the person I end up talking to more than likely isn't able to deal with my issue and they'll get back to me. I can appreciate that you get muppets like mentioned in the op but everyone that calls a customer support line knows that it's more than likely going to be a pain in the hole and that they more than likely won't get any help so their only ringing up to give out to someone.

rainbow kirby · 10-05-2009 03:07PM

Gummy Panda wrote: »

I see GAME have a policy on their counters saying if you get abusive with the staff, you'll be removed from the store and refused service in future.

Having worked for them for 4 years (2003-2007), trust me when I say that this policy is very much needed! The amount of crap that people give the staff in stores like that is unreal.

Manic Moran · 10-05-2009 03:13PM

A corollary is the concept that "someone must be to blame"

The concept of "*it happens" seems to have vanished. There's no such a thing as an honest accident any more, there's "the result of negligence" or some other such thing which means you can sue someone for lots of dosh.

NTM

Anyone else sick of todays blameless society?

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