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Where is Galway mail centre?

  • 10-12-2008 04:08PM
    #1
    ni_mhearnog
    Closed Accounts Posts: 12 ✭


    i had a failed delivery notice on my door, just want to know were the galway mail centre is

    thanks
    Tagged:


«13

Comments

  • #2
    topper75
    Registered Users, Registered Users 2 Posts: 5,942 ✭✭✭topper75


    Out the Tuam road - about a mile beyond the roundabout on the dual carriageway.


  • #3
    ni_mhearnog
    Closed Accounts Posts: 12 ✭ni_mhearnog


    thanks a mil


  • #4
    [Deleted User]
    Posts: 5,249 ✭✭✭ [Deleted User]


    Behind the Citroen / Volvo garage.


  • #5
    SalthillGuy
    Registered Users, Registered Users 2 Posts: 329 ✭✭SalthillGuy


    When did they move from Liosbaun, or do they still have this place also.?


  • #6
    galwayrush
    Registered Users, Registered Users 2 Posts: 12,815 ✭✭✭✭galwayrush


    Dosen't it all come from ( and go back to ) Athlone now?


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  • #7
    vulcan57
    Registered Users, Registered Users 2 Posts: 1,348 ✭✭✭vulcan57


    I missed a registered package on monday and found a note to go out to the mail centre to collect it. Not the first time this has happened. Isn't it a pain that we have to go so far, and for those that don't drive, like myself, it has to be a cab. The contents of the package cost me €3 and it cost me €15 to collect it, its a pitiful service. While the delivery vans are in the area why can't they drop any undelivered post into the local P.O.? Another thing that annoyed me a bit today was that when I went to collect it they ask me for picture ID. I had none with me except a letter and my cash point card. Eventually the man let me have my mail and pointed out on the notice that came through my door that it says you will need it, so in that respect it was my fault. My point is what the hell do you need it for? They don't ask for ID when they deliver it to your door and anyone in the house can sign for it, so that could be anyone. Not to mention that the delivery note was put through my door so it must be mine!

    Not surprised that a lot businesses use couriers.


  • #8
    lmtduffy
    Registered Users, Registered Users 2 Posts: 512 ✭✭✭lmtduffy


    you can ask them to repost it too,

    The little map on the notice they give you should not be trusted,

    it portrays it as being the same distance form the eye cinema as it is from town to the eye cinema,

    I can tell you that after a very long walk its not.

    and to all you drivers pick hitch-hikers!


  • #9
    ni_mhearnog
    Closed Accounts Posts: 12 ✭ni_mhearnog


    they told me they couldn't repost it when i rang? stupid bloody people...


  • #10
    lmtduffy
    Registered Users, Registered Users 2 Posts: 512 ✭✭✭lmtduffy


    wait I think it was the post office that said they could get it reposted.


  • #11
    zero19
    Registered Users, Registered Users 2 Posts: 5,641 ✭✭✭zero19


    That place is a pain if u have no car, my GF had to head out there to collect stuff we were just like whys it so far from town!


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  • #12
    Das Kitty
    Moderators, Arts Moderators Posts: 17,231 Mod ✭✭✭✭Das Kitty


    galwayrush wrote: »
    Dosen't it all come from ( and go back to ) Athlone now?

    No, but I think that's where DHL's depot is, but they're try a second delivery.


  • #13
    SalthillGuy
    Registered Users, Registered Users 2 Posts: 329 ✭✭SalthillGuy


    vulcan57 wrote: »
    Not surprised that a lot businesses use couriers.

    I used to use SDS a lot. Believe me, there are advantages t ousing a courier who is paid to successfully manage the delivery.


  • #14
    kayos
    Registered Users, Registered Users 2 Posts: 2,494 ✭✭✭kayos


    Of course the worst part is when you get the notice at say 10am and call over to the mail center that evening to be told you will have to come back tomorrow!

    Really crap service to be honest they should leave the package in a local post office or at least use the GPO in town.


  • #15
    ni_mhearnog
    Closed Accounts Posts: 12 ✭ni_mhearnog


    i no like, im not even back in ireland to next week and they need a signed thing by me approving that my boyfriend is allowed to pick it up, i onli had my name put on it so my bf wud no dat the package isn't to be opened!!


  • #16
    Acoshla
    Closed Accounts Posts: 5,729 ✭✭✭Acoshla


    kayos wrote: »
    Of course the worst part is when you get the notice at say 10am and call over to the mail center that evening to be told you will have to come back tomorrow!


    They tick it on the slip that you have to collect it the next working day


  • #17
    4zn76tysfajdxp
    Closed Accounts Posts: 27,944 ✭✭✭✭4zn76tysfajdxp


    ni_mhearnog wrote: »
    Where is galway mail centre?

    Stranos.








    Is that place still open?


  • #18
    [Deleted User]
    Posts: 26,920 ✭✭✭✭ [Deleted User]


    Robert Sticky Bay wrote: »
    Stranos.








    Is that place still open?

    No.

    That Stage Door Post Office place still is though.


  • #19
    Xiney
    Registered Users, Registered Users 2 Posts: 8,085 ✭✭✭Xiney


    ni_mhearnog wrote: »
    i no like, im not even back in ireland to next week and they need a signed thing by me approving that my boyfriend is allowed to pick it up, i onli had my name put on it so my bf wud no dat the package isn't to be opened!!

    just have him sign your name for you

    it's not like they know what your signature looks like. I've signed my husband's name on at least half a dozen post office tickets. Not to mention mother's day cards...


  • #20
    seanieb
    Registered Users, Registered Users 2 Posts: 45 ✭seanieb


    I'm sick of this. I've complained and have been treated like an ungrateful child in the process. I'm going to see if I can change this, please help.

    I've started a FB group, please join it and spread the word:
    http://www.facebook.com/group.php?v=wall&gid=279650322610

    I also sent them a letter, I plan on sending other letters to the Minister for Communication, Comreg and anyone else that will listen.
    To whom it may concern,

    I received a "Delivery Notice" from An Post stating that my packet was not delivered and that it will be available from the Galway Mail Centre. Simply because I wasn't home when a package I bought from Amazon.com was being delivered.

    Due to the alternative collection options An Post put in place it is very difficult for me arrange collection. This is about my tenth time in the last year receiving a "Delivery Notice"* from An Post, I have complained in person each time about the collection "options" they have put in place. I have even phoned An Posts Customer complaints line. This has been the situation for the last number of years and it doesn't seem to be changing.

    The options given to receive my package are:

    * A. Collect the item between 9am and 5:30 at the mail centre in the City North Business Park, with personal identification.
    I work from 9am - 5:30pm and its a a good distance out of town.
    * B. "An Agent" authorised by me may collect the item.**
    Likewise any "agents" I could ask also have work and it is in fact the same as option A, as some one would have to inconvenience themselves, but hey, adding another "option" makes it seem like An Post is trying.
    * C. I can get it delivered to a neighbour, by filling out the form on the back and posting it to An Post.
    It requires me to post the signed form back to An Post, this is a very, very slow process. Also I live in a city, I don't know many of my neighbours that well and the ones I do know are also at work. Its not an option for me and many other people.

    None of these options are anyway acceptable, considering its a service that An Post is being paid for! All three of those options put out the customer, and in no way put out An Post. It must also be pointed out that none of An Post competitors would dream of having such a shabby policy.

    The facts:

    * The Mail Centre is 7 Kilometres from my house and 4 Kilometres from Galway city centre. It is located as far as possible out of the city and could quite easily be considered out side the city.
    * There is no public transport to the mails centre. And lots of people don't own a car, and have to go to the expense of getting a taxi, or the effort and time of cycling or walking.
    * An Post has at least 5 Post offices that would be far more convenient for collections than the Tuam Road Centre. Even a the GPO on Eglington street would prove more convenient.
    * The sheer number of people that inconvenienced and have to travel to the mail centre. Do An post have the figures? It can be proven at my work place anecdotally and be seen on the web. http://www.boards.ie/vbulletin/showthread.php?t=2055438316
    I know An Post doesn't care, but this represents a real loss of productivity for employers.

    I request that An Post immediately re-evaluates this system. And replaces it promptly with a system that is more convenient for An Post customers, namely dropping of packages at local post offices for collection.

    Yours Sincerely,
    Sean Byrne



    *it should be named an "attempted delivery notice", but I wont waste my time trying to win that battle.
    ** Point B makes point A pointless, technically if I forgot my ID I could just sign the form in box 1, making myself an agent. Another illustration of home much thought went into this system.


  • #21
    Madame Razz
    Closed Accounts Posts: 13,252 ✭✭✭✭Madame Razz


    There is a DHL depot in Oranmore.

    The mails centre is a joke. I just get all my stuff delivered to an alternative address now where I know somebody is going to be as it's just easier than dealing with An Posts 'service'


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  • #22
    Fuinseog
    Registered Users, Registered Users 2 Posts: 5,371 ✭✭✭Fuinseog


    ni_mhearnog wrote: »
    i had a failed delivery notice on my door, just want to know were the galway mail centre is

    thanks

    the arse end of nowhere. no buses go there and even if you drive out you will probably miss the sign for it. they keep it well hidden.


  • #23
    Fuinseog
    Registered Users, Registered Users 2 Posts: 5,371 ✭✭✭Fuinseog


    seanieb wrote: »
    I'm sick of this. I've complained and have been treated like an ungrateful child in the process. I'm going to see if I can change this, please help.



    who did you complain to? not the guy at the desk I hope.he can not do anything about it. why not get on to keith finegan?
    it is unusal that a place the size of galway only has one centre


  • #24
    Fuinseog
    Registered Users, Registered Users 2 Posts: 5,371 ✭✭✭Fuinseog


    thee are ways around this mess.
    if you know your postman he will bring it the next day to you if you can guarantee you will be in.

    othwerwise arrange for it to be left with a neignbour, if you have any.there is a lot to be said for getting to know the neighbors.


  • #25
    seanieb
    Registered Users, Registered Users 2 Posts: 45 ✭seanieb


    Fuinseog wrote: »
    who did you complain to? not the guy at the desk I hope.he can not do anything about it. why not get on to keith finegan?
    An Post Complaints Department. Keith Finegan, ha, not a hope.
    it is unusal that a place the size of galway only has one centre
    I'm not looking for more centres, my suggestion is that when they cant deliver a package, that they drop the package at a local post office or to the GPO on Eglinton street. Or at least make some sort of effort to facilitate their customers.
    Fuinseog wrote: »
    thee are ways around this mess.
    if you know your postman he will bring it the next day to you if you can guarantee you will be in.
    Thats the thing;
    - I dont know the postman
    - And it wont be the next day, if you want to change the delivery address you have to post them the form they delivered.
    - I cant stay at home for long periods as I have to go to work, and An Post rightly cant give a ETA.
    Fuinseog wrote: »
    otherwise arrange for it to be left with a neignbour, if you have any.there is a lot to be said for getting to know the neighbors.
    - As I said if you want to change the delivery address you have to post them the form they delivered. Thats another day or two wait, and it doesn't even solve things.
    - My neighbours also work.


  • #26
    unJustMary
    Closed Accounts Posts: 199 ✭✭unJustMary


    An Post's standard answer to this is the "ways around it" which we've seen just don't work in Galway: it was a deliberate decision of the city council's to encourage re-generation by having lots of inner city living, but one of the consequences is that lots of us don't know our neighbours.

    And even the folks who do know 'em don't necessarily trust 'em.

    And anyway, we know that there's an issue with actually getting the postal-delivery-worker to actually knock/ring and wait.

    Fair play to you for starting some agitation: it's been tried before, but if enough people try often enough, something will give eventually.

    Seems to me that one of the best ways to encourage change would be in some customers (ie people who pay for packages to be delivered) to threaten to change to alternative companies if AP don't provide better service. Do you know anyone who'd have influence like that?


  • #27
    Chris_5339762
    Registered Users, Registered Users 2 Posts: 6,271 ✭✭✭Chris_5339762


    ALL the problems with the mail centre would be solved if they just opened on a bloody Saturday. I KNOW they sort mail there on Sat as I used to work at the mail centre in Cork for a while, so why they cant put someone on the desk is ridiculous.


  • #28
    seanieb
    Registered Users, Registered Users 2 Posts: 45 ✭seanieb


    Chris_5339762 wrote: »
    ALL the problems with the mail centre would be solved if they just opened on a bloody Saturday.
    That would be a great solution. But I dont think it solves all the problems. Access is still an issues for a lot of people without cars.


  • #29
    Xiney
    Registered Users, Registered Users 2 Posts: 8,085 ✭✭✭Xiney


    If anybody ever wants an address to have something delivered to but doesn't know anyone, I'd be willing to pm you my address. I'm home most days.

    Also, I'll drive anybody who wants out to the centre - I only just got a car in October so I still vividly remember that ****ty cycle out to the post office on the Tuam road. Again, just send me a pm.

    Good deeds make the world go round people :)


  • #30
    NMoore
    Closed Accounts Posts: 116 ✭✭NMoore


    I get mad whenever i think about the Galway mails centre. It's hard to think of another "service" that is less customer service orientated...It's awkward to get to, no public transport, open ridiculously short hours, starting when most people are already at work and finishing before most people leave work... i could go on, but i'm just going to make myself angry!
    Is there some kind of petition we could organise? would it help?


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  • #31
    amy85
    Registered Users, Registered Users 2 Posts: 220 ✭✭amy85


    its a pain in the arse having to collect mail out there.. i always just put down my work address now when im ordering online. saves a lot of hassle. least i always know someone willl be there to sign for it if needs be. simple as!


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