Where is Galway mail centre?

ni_mhearnog

i had a failed delivery notice on my door, just want to know were the galway mail centre is

thanks

topper75

Out the Tuam road - about a mile beyond the roundabout on the dual carriageway.

ni_mhearnog

thanks a mil

Behind the Citroen / Volvo garage.

SalthillGuy

When did they move from Liosbaun, or do they still have this place also.?

galwayrush

Dosen't it all come from ( and go back to ) Athlone now?

vulcan57

I missed a registered package on monday and found a note to go out to the mail centre to collect it. Not the first time this has happened. Isn't it a pain that we have to go so far, and for those that don't drive, like myself, it has to be a cab. The contents of the package cost me €3 and it cost me €15 to collect it, its a pitiful service. While the delivery vans are in the area why can't they drop any undelivered post into the local P.O.? Another thing that annoyed me a bit today was that when I went to collect it they ask me for picture ID. I had none with me except a letter and my cash point card. Eventually the man let me have my mail and pointed out on the notice that came through my door that it says you will need it, so in that respect it was my fault. My point is what the hell do you need it for? They don't ask for ID when they deliver it to your door and anyone in the house can sign for it, so that could be anyone. Not to mention that the delivery note was put through my door so it must be mine!

Not surprised that a lot businesses use couriers.

lmtduffy

you can ask them to repost it too,

The little map on the notice they give you should not be trusted,

it portrays it as being the same distance form the eye cinema as it is from town to the eye cinema,

I can tell you that after a very long walk its not.

and to all you drivers pick hitch-hikers!

ni_mhearnog

they told me they couldn't repost it when i rang? stupid bloody people...

lmtduffy

wait I think it was the post office that said they could get it reposted.

zero19

That place is a pain if u have no car, my GF had to head out there to collect stuff we were just like whys it so far from town!

Das Kitty

galwayrush wrote: »

Dosen't it all come from ( and go back to ) Athlone now?

No, but I think that's where DHL's depot is, but they're try a second delivery.

SalthillGuy

vulcan57 wrote: »

Not surprised that a lot businesses use couriers.

I used to use SDS a lot. Believe me, there are advantages t ousing a courier who is paid to successfully manage the delivery.

kayos

Of course the worst part is when you get the notice at say 10am and call over to the mail center that evening to be told you will have to come back tomorrow!

Really crap service to be honest they should leave the package in a local post office or at least use the GPO in town.

ni_mhearnog

i no like, im not even back in ireland to next week and they need a signed thing by me approving that my boyfriend is allowed to pick it up, i onli had my name put on it so my bf wud no dat the package isn't to be opened!!

Acoshla

kayos wrote: »

Of course the worst part is when you get the notice at say 10am and call over to the mail center that evening to be told you will have to come back tomorrow!

They tick it on the slip that you have to collect it the next working day

4zn76tysfajdxp

ni_mhearnog wrote: »

Where is galway mail centre?

Stranos.








Is that place still open?

Robert Sticky Bay

Robert Sticky Bay wrote: »

Stranos.








Is that place still open?

No.

That Stage Door Post Office place still is though.

Xiney

ni_mhearnog wrote: »

i no like, im not even back in ireland to next week and they need a signed thing by me approving that my boyfriend is allowed to pick it up, i onli had my name put on it so my bf wud no dat the package isn't to be opened!!

just have him sign your name for you

it's not like they know what your signature looks like. I've signed my husband's name on at least half a dozen post office tickets. Not to mention mother's day cards...

seanieb

I'm sick of this. I've complained and have been treated like an ungrateful child in the process. I'm going to see if I can change this, please help.

I've started a FB group, please join it and spread the word:
http://www.facebook.com/group.php?v=wall&gid=279650322610

I also sent them a letter, I plan on sending other letters to the Minister for Communication, Comreg and anyone else that will listen.

To whom it may concern,

I received a "Delivery Notice" from An Post stating that my packet was not delivered and that it will be available from the Galway Mail Centre. Simply because I wasn't home when a package I bought from Amazon.com was being delivered.

Due to the alternative collection options An Post put in place it is very difficult for me arrange collection. This is about my tenth time in the last year receiving a "Delivery Notice"* from An Post, I have complained in person each time about the collection "options" they have put in place. I have even phoned An Posts Customer complaints line. This has been the situation for the last number of years and it doesn't seem to be changing.

The options given to receive my package are:

* A. Collect the item between 9am and 5:30 at the mail centre in the City North Business Park, with personal identification.
I work from 9am - 5:30pm and its a a good distance out of town.
* B. "An Agent" authorised by me may collect the item.**
Likewise any "agents" I could ask also have work and it is in fact the same as option A, as some one would have to inconvenience themselves, but hey, adding another "option" makes it seem like An Post is trying.
* C. I can get it delivered to a neighbour, by filling out the form on the back and posting it to An Post.
It requires me to post the signed form back to An Post, this is a very, very slow process. Also I live in a city, I don't know many of my neighbours that well and the ones I do know are also at work. Its not an option for me and many other people.

None of these options are anyway acceptable, considering its a service that An Post is being paid for! All three of those options put out the customer, and in no way put out An Post. It must also be pointed out that none of An Post competitors would dream of having such a shabby policy.

The facts:

* The Mail Centre is 7 Kilometres from my house and 4 Kilometres from Galway city centre. It is located as far as possible out of the city and could quite easily be considered out side the city.
* There is no public transport to the mails centre. And lots of people don't own a car, and have to go to the expense of getting a taxi, or the effort and time of cycling or walking.
* An Post has at least 5 Post offices that would be far more convenient for collections than the Tuam Road Centre. Even a the GPO on Eglington street would prove more convenient.
* The sheer number of people that inconvenienced and have to travel to the mail centre. Do An post have the figures? It can be proven at my work place anecdotally and be seen on the web. http://www.boards.ie/vbulletin/showthread.php?t=2055438316
I know An Post doesn't care, but this represents a real loss of productivity for employers.

I request that An Post immediately re-evaluates this system. And replaces it promptly with a system that is more convenient for An Post customers, namely dropping of packages at local post offices for collection.

Yours Sincerely,
Sean Byrne



*it should be named an "attempted delivery notice", but I wont waste my time trying to win that battle.
** Point B makes point A pointless, technically if I forgot my ID I could just sign the form in box 1, making myself an agent. Another illustration of home much thought went into this system.

Madame Razz

There is a DHL depot in Oranmore.

The mails centre is a joke. I just get all my stuff delivered to an alternative address now where I know somebody is going to be as it's just easier than dealing with An Posts 'service'

Fuinseog

ni_mhearnog wrote: »

i had a failed delivery notice on my door, just want to know were the galway mail centre is

thanks

the arse end of nowhere. no buses go there and even if you drive out you will probably miss the sign for it. they keep it well hidden.

Fuinseog

seanieb wrote: »

I'm sick of this. I've complained and have been treated like an ungrateful child in the process. I'm going to see if I can change this, please help.



who did you complain to? not the guy at the desk I hope.he can not do anything about it. why not get on to keith finegan?
it is unusal that a place the size of galway only has one centre

Fuinseog

thee are ways around this mess.
if you know your postman he will bring it the next day to you if you can guarantee you will be in.

othwerwise arrange for it to be left with a neignbour, if you have any.there is a lot to be said for getting to know the neighbors.

seanieb

Fuinseog wrote: »

who did you complain to? not the guy at the desk I hope.he can not do anything about it. why not get on to keith finegan?

An Post Complaints Department. Keith Finegan, ha, not a hope.

it is unusal that a place the size of galway only has one centre

I'm not looking for more centres, my suggestion is that when they cant deliver a package, that they drop the package at a local post office or to the GPO on Eglinton street. Or at least make some sort of effort to facilitate their customers.

Fuinseog wrote: »

thee are ways around this mess.
if you know your postman he will bring it the next day to you if you can guarantee you will be in.

Thats the thing;
- I dont know the postman
- And it wont be the next day, if you want to change the delivery address you have to post them the form they delivered.
- I cant stay at home for long periods as I have to go to work, and An Post rightly cant give a ETA.

Fuinseog wrote: »

otherwise arrange for it to be left with a neignbour, if you have any.there is a lot to be said for getting to know the neighbors.

- As I said if you want to change the delivery address you have to post them the form they delivered. Thats another day or two wait, and it doesn't even solve things.
- My neighbours also work.

unJustMary

An Post's standard answer to this is the "ways around it" which we've seen just don't work in Galway: it was a deliberate decision of the city council's to encourage re-generation by having lots of inner city living, but one of the consequences is that lots of us don't know our neighbours.

And even the folks who do know 'em don't necessarily trust 'em.

And anyway, we know that there's an issue with actually getting the postal-delivery-worker to actually knock/ring and wait.

Fair play to you for starting some agitation: it's been tried before, but if enough people try often enough, something will give eventually.

Seems to me that one of the best ways to encourage change would be in some customers (ie people who pay for packages to be delivered) to threaten to change to alternative companies if AP don't provide better service. Do you know anyone who'd have influence like that?

Chris_5339762

ALL the problems with the mail centre would be solved if they just opened on a bloody Saturday. I KNOW they sort mail there on Sat as I used to work at the mail centre in Cork for a while, so why they cant put someone on the desk is ridiculous.

seanieb

Chris_5339762 wrote: »

ALL the problems with the mail centre would be solved if they just opened on a bloody Saturday.

That would be a great solution. But I dont think it solves all the problems. Access is still an issues for a lot of people without cars.

Xiney

If anybody ever wants an address to have something delivered to but doesn't know anyone, I'd be willing to pm you my address. I'm home most days.

Also, I'll drive anybody who wants out to the centre - I only just got a car in October so I still vividly remember that ****ty cycle out to the post office on the Tuam road. Again, just send me a pm.

Good deeds make the world go round people

NMoore

I get mad whenever i think about the Galway mails centre. It's hard to think of another "service" that is less customer service orientated...It's awkward to get to, no public transport, open ridiculously short hours, starting when most people are already at work and finishing before most people leave work... i could go on, but i'm just going to make myself angry!
Is there some kind of petition we could organise? would it help?

amy85

its a pain in the arse having to collect mail out there.. i always just put down my work address now when im ordering online. saves a lot of hassle. least i always know someone willl be there to sign for it if needs be. simple as!

sealgaire

aNYBODY KNOW IT'S OOPENING HOURS TODAY?

joeKel73

Hours not on your collection docket?

Rob A. Bank

sealgaire wrote: »

aNYBODY KNOW IT'S OOPENING HOURS TODAY?

Quotes from the docket :-

* A. Collect the item between 9am and 5:30 at the mail centre in the City North Business Park, with personal identification.

I agree with the previous posts that this place is really difficult to get to, particularly if you are on foot.

Head The Wall

Sure we are nearly all on our feet, it's just that some of us have cars to put our feet into

ei.sdraob

anyone know if they are open saturdays? they didnt even bother ringing doorbell just left the notice and drove away :rolleyes: despite someone being in house

Madame Razz

Sadly the Galway mail centre doesn't 'do' Saturdays; in fact, Thenonly thing that the Galway mails centre does exceedingly well is making things as difficult and awkward as possible for the general public. Great service:rolleyes:

Thargor

The Facebook group that Seanie started for this thread seems to have taken off, well done :P

http://www.facebook.com/group.php?v=wall&gid=279650322610

KylieWyley

It's not too far out. You guys need to get more active and walk a bit.

If you get the Parkmore bus as far as the Industrial Estate, it's not more than a 10 minute walk to the place.

inisboffin

KylieWyley wrote: »

It's not too far out. You guys need to get more active and walk a bit.

If you get the Parkmore bus as far as the Industrial Estate, it's not more than a 10 minute walk to the place.

Thank you for the encouragement to exercise:rolleyes:
In the p*ssings of rain, it's not the most fun, I'd rather be swimming or running in the gym

The mail centre arrangement in Galway is sh*t because, among other reasons...
The road is very busy and not the safest place to walk
If you're old or infirm, it is a LOUSY option, no bus passes the entrance
If you're lucky enough to work, and have a 9-5, forget being able to go out there, unless you have a car and zip over.
They now have decided NOT to redeliver to the same address twice. So if you miss it you miss it.

Why they can't deliver to your local po (some have hours on Sat) if you ring them, I dunno. Worst Postal arrangement around, unless you know your postie personally.

Mrs OBumble

KylieWyley wrote: »

It's not too far out. You guys need to get more active and walk a bit.

If you get the Parkmore bus as far as the Industrial Estate, it's not more than a 10 minute walk to the place.

Just make sure you say plenty of prayers before heading down the Tuam Rd bit (the one with no footpath).

Gaffs89

.....but what if I don't have a car or any friends with a car or any friends at all.I don't know my neighbours.......
You can't expect me to use public transport to Parkmore and then walk for all of 10 minutes.Then I have to bring ID with me. " Do you not know who I am?".......

Give me a break, the things people complain about. There are people on trolleys in hospital corridors for f*** sake!
Stop buying so much stuff online and support the local shops.Get out and about you might meet your neighbours you may even make some friends.

Fionn MacCool

It really is a bit of a joke. If you miss the post and don't have access to a car and/or time off work, you're basically not going to get it again, seeing as they give you something like 3 days to pick it up.

You'd think they could just keep them at your local post office, or at least one of the post offices in the City.

thesandeman

Nearly got killed on the roundabout last time I was coming back from there.
Only good thing about the ordeal is The Trappers.

Fionn MacCool

Ya know that slip they put in your door when they miss you? It has 2 options, you can go out and get it or you can put ur neighbour's address on it and send it off and they'll send your parcel back out to that address. There's no option to have to sent back to you... bit weird. I assume you can just put your own address down as your "neighbours" and have it resent?

mikemac

Traffic is crazy in Galway.
Yet having to trek out the Tuam Road would encourage more people to buy a car.
They picked a location with no buses or footpaths

Often had to walk from Ballybane out there and then back again. And walking on the side of the Tuam Road might be safe enough but not when it gets dark early in the Winter

Would it have killed them to pick a location which is served by public transport?

inisboffin

Gaffs89 wrote: »

..
!
Stop buying so much stuff online and support the local shops.Get out and about you might meet your neighbours you may even make some friends.

I rarely buy stuff online, but I have friends and family overseas that send me packages. I know lots of my neighbours and 99% of them work 9-5 jobs.

Of course there are tons of things that need fixing, but like everything else in this country, we have a perfect right to be dissatisfied when it is sh*t for no logical reason.

WallyGUFC

Gaffs89 wrote: »

.....but what if I don't have a car or any friends with a car or any friends at all.I don't know my neighbours.......
You can't expect me to use public transport to Parkmore and then walk for all of 10 minutes.Then I have to bring ID with me. " Do you not know who I am?".......

Give me a break, the things people complain about. There are people on trolleys in hospital corridors for f*** sake!
Stop buying so much stuff online and support the local shops.Get out and about you might meet your neighbours you may even make some friends.

Why wouldn't people complain about a s**T service? And why should people stop buying online? Perhaps online is cheaper, I suppose that's a bad thing is it? I don't think online shopping is the main reason for the demise of local businesses in the city tbh.

Fionn MacCool

Haha there's always one person in a debate who wades in with their ridiculously skewed sense of perspective and announced that there's no point complaining about anything because PEOPLE ARE STARVING IN AFRICAN MAN

inisboffin

Fionn MacCool wrote: »

Ya know that slip they put in your door when they miss you? It has 2 options, you can go out and get it or you can put ur neighbour's address on it and send it off and they'll send your parcel back out to that address. There's no option to have to sent back to you... bit weird. I assume you can just put your own address down as your "neighbours" and have it resent?

They used to redeliver if you rang them, but they must have thought that was too easy. Tried to get them to redeliver next day to 'upstairs apartment' same house, but no, refused to do it to same 'door number'. No fooling them! I'd feel more outraged if I actually did have an upstairs neighbour

Thargor

Why doesnt everybody in this city cycle? I honestly dont understand it, its free, you'll live longer and vast unthinkable danger filled treks like the 30 minute walk out the Tuam Road turn into short hops.