NTL / UPC - just keep broadband?

aaf · 18-11-2008 02:56PM #1

I want to move to Sky as I'm fed up with crappy NTL Digital signal. The guide never works and recently alot of channels don't seem to work. Anyway, can I just keep NTL /UPC broadband package and ditch the tv side? What is the process and how long does it take?

DingDong · 18-11-2008 03:14PM

You can keep BB only but it will cost you 6 euro on top of the cost of your BB. Just out of interest what set top box do you have. Have you ever had a service call to try fix the problem.

maggy_thatcher · 18-11-2008 03:24PM

You just ring them up and say you want to cancel your TV subscription, but keep broadband. They will then charge you an "administration fee" (about €10 if I recall), and arrange a time to pick up your digital decoder. We did that when UPC introduced those God-awful new decoders, and haven't looked back since. It does mean ringing their customer care number, so be prepared to have ~30 minutes of spare time for them to answer the phone.
Also, you have to be out of contract to do it -- as in when you signed up for UPC digital, you generally sign up to a 12 month contract.

aaf · 18-11-2008 04:06PM

maggy_thatcher wrote: »

You just ring them up and say you want to cancel your TV subscription, but keep broadband. They will then charge you an "administration fee" (about €10 if I recall), and arrange a time to pick up your digital decoder. We did that when UPC introduced those God-awful new decoders, and haven't looked back since. It does mean ringing their customer care number, so be prepared to have ~30 minutes of spare time for them to answer the phone.
Also, you have to be out of contract to do it -- as in when you signed up for UPC digital, you generally sign up to a 12 month contract.

Cheers guys. We received a replacement box about 2 yrs ago but the problems remained despite numerous phone calls. I'll ring Sky first and order Sky+ before I cancel NTL though. Thanks again.

NTL / UPC - just keep broadband?

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