Do you complain??

bitemybanger · 13-02-2008 11:21PM #1

Do you have the nuts to complain about somthing like goods or a service?
Alot of the people i know dont have the balls to say weather the food was cold or the waiter was an ass or you dont get somthing the way its supposed be. I dont like complaining, i just think if you have somthing to say, say it

Ruu_Old · 13-02-2008 11:25PM

I complained that some ribs I got the other day were a bit on the small side. It was a restaurant I go to very often because they give decent portions. I told the manager and he gave me a full rack no charge.

At one place, I was utterly disgusted with a waiter that I could have smacked him across the back of the head so I left which is sometimes the best thing you can do is just not shop there anymore.

Toots · 13-02-2008 11:26PM

Depends on the situation, if it's a restaurant and I'm in a rush I wouldn't bother, cos by the time they'd sorted it out I'd be late. I generally would complain if I had a problem with substandard goods or services, but I don't mean whinge about it. I'd just calmly point out the problem, you get things sorted out much quicker by just being pleasant rather than losing the rag.

Harpy · 13-02-2008 11:29PM

oh i totally complain if something isn't right. if i get the wrong thing or it is a bit cold i have no problem complaining abut it im paying for a service so i expect it to be of good quality..
funny actually just reminded me of when i was younger and when we'd go into mcdonalds and they'd like half fill the chips i'd go straight up and be like thats not a large chip and they'd say that's as far as we're supposed to fill them and id just point at the sign and go well that's false adverstising then.. i was about twelve didn't have a clue what i was talkin about like .. i was a little b*tch.but i always got my chips filled properly...i don't think mcdonalds liked me very much

Trojan911 · 13-02-2008 11:30PM

bitemybanger wrote: »

Do you have the nuts to complain about somthing like goods or a service?

Yes I do, because if you don't complain then they will never know.

Extraplus · 13-02-2008 11:31PM

Ruu wrote: »

the best thing you can do is just not shop there anymore.

I would disagree here. If management don't know of the problems, how are they to fix them?

whatsgoinon · 13-02-2008 11:31PM

i used to be mortified when my mother used to moan about stuff in restaurants, then when i got older, I started to do it, if I'm paying the prices that are being asked of these days, I expect value for my money. I have complained about various bits and pieces without being a wagon about it and have received discounts, a few rounds of drinks for me and my friends, considering the mark up on food and drinks its the least they could do

Kimbot · 13-02-2008 11:32PM

If I'm paying for it then I will complain to no end when it deserves it.

watna · 13-02-2008 11:34PM

whatsgoinon wrote: »

i used to be mortified when my mother used to moan about stuff in restaurants, then when i got older, I started to do it, if I'm paying the prices that are being asked of these days, I expect value for my money. I have complained about various bits and pieces without being a wagon about it and have received discounts, a few rounds of drinks for me and my friends, considering the mark up on food and drinks its the least they could do

I was about to start a post with this exact sentence! I used to hide outside when my mum complained. Now Im paying, I complain if I'm not happy. I'm not super fussy though, I'll only complain if it really warrants it.

bada_bing · 13-02-2008 11:37PM

oh absolutely, i complain no problem at all when the situation calls for it especially in this rip-off celtic tiger culture. Most usually if i find service very poor such as waiting too long because the staff are talking to a friend or are being ignorant and rude, i just drop everything and walk right out of the shop!!

Ruu_Old · 13-02-2008 11:38PM

Extraplus wrote: »

I would disagree here. If management don't know of the problems, how are they to fix them?

I edited to add in my particular situation in which I felt it was better to leave as I was bloody raging and needed to get out or toss a few chairs around the place.

Quite right that the management should know.

bitemybanger · 13-02-2008 11:43PM

McDonalds is a great place to hone your complaining skills:D

TequilaMockingBird · 13-02-2008 11:45PM

I will complain (who'd have guessed!), I have worked in the catering/service industry for a long time and bad service is unacceptable.

But I do believe, bring it to the managment. If they don't know about it, they can't stop it.

Terry · 13-02-2008 11:46PM

bitemybanger wrote: »

McDonalds is a great place to hone your complaining skills:D

Indeed it is. They regularly get the order wrong.

I have no problem complaining if a food ordr is wrong.
The trick is to do it politely.

Being an arsehole about it is wrong.
Just politely explain your situation and all will be well.
If you're gonna be a dick, expect spit in your food.

bitemybanger · 13-02-2008 11:55PM

I agree, covert before overt, if all else fails, go noisey:D
Naagh politely is the best policy, will get you free stuff;)

Senna · 14-02-2008 12:23AM

I run a hotel, but i never complain if i get bad service in another restaurant. Its strange, i make a point of dragging the complain out if i think a guest isn't happy but has not said anything, but when I'm the customer i keep my mouth fairly much shut, unless its a disaster of a meal.

But in any other shop, company, service industry I'll complain if not 100% happy. Today i was dealing with an agency, I had a problem and they said they would have to call me later, because they couldn't find the number of the sub-contractor. I just said 'no thats unacceptable and i'll just wait right here till you sort it'. miracle of miracles, she 'found' the number and it was all sorted within 5 minutes. i hate laziness more than anything, if the staff member not the brightest, I'll have more understanding than if their just plain lazy.

Jay P · 14-02-2008 12:38AM

Yes, i surely do. If I pay, I expect some decent service and a quality product.

14-02-2008 01:15AM

bitemybanger wrote: »

Do you have the nuts

No.

bitemybanger wrote:

to complain about somthing like goods or a service?

Yes.

Nightwish · 14-02-2008 01:25AM

Yes I do, when the situation calls for it. I try not to go mental or anything because from being on the receiving end of complaints for 7 years has taught me that there is little else in the world more irritating than a know-it-all customer who insists their rights have been violated.

Overheal · 14-02-2008 01:26AM

Terry wrote: »

I have no problem complaining if a food order is wrong.
The trick is to do it politely.

Being an arsehole about it is wrong.
Just politely explain your situation and all will be well.
If you're gonna be a dick, expect spit in your food.

*applause*

I remember working in food places.... people are generally *****: please be nice when youre complaining because a) they arent out to get you unless youre an ass cos then they do b) put rat poo in your coffee.

thats the truth.

bronte · 14-02-2008 01:39AM

I will if it's absolutely necessary.
I do it politely though. If service is generally crap and slow, they don't get no tip!

gogo · 14-02-2008 01:40AM

Am useless to complain, took at stand at christmas in dunnes stores when the girl serving took to flinging my shopping through the scanner in an unusual display of need for speed.(she broke two eggs, it was that bad, really rude as well)
i asked to speak to a manager, and over his shoulder I could see and hear the girl calling me a fcuking b1tch, the manger just aggreed she was wrong and said he'd talk to her, I have never been so angry, and really though I'd hit her if I got close to her, talking to the manager was like talking to a wall.
So basically never again.

Other than that I have walked out of many a hairdresser in near tears, and never said a word and have sometimes thrown in a tip. Useless, but i know many girls who have done this. sad state of affairs really.:(

AckwelFoley · 14-02-2008 01:41AM

I try to avoid it.

I have a fierce temper... and can result in me going apesh1t.

Last time i complained, i broke my hand.

indiana jones · 14-02-2008 01:45AM

bad customer service makes me soo mad. when you are standing there at a counter in a shop and mandy and candy behind the counter dont even make eye contact with you and carry on their conversation for another 5 minutes in frount of you. i feel like michael douglas in 'falling down' and want to open fire on them. soo ignorent.
i never quiet say anything because just when u feel your going to blow they say 'next 'and the anger goes and you say ' can i have a bag too please'.

truecrippler · 14-02-2008 02:21AM

Do you complain??

Yes, but only when my mam forgets to put brown sauce on me rasher, sausage and pudding sambo. Oh and when the cup of tea is nowhere near to being full.

Mimikyu · 14-02-2008 03:42AM

This post has been deleted.

dade · 14-02-2008 09:27AM

i often complain. I was in a chipper a few weeks ago and ordered a veggie burger and chips. I noticed the guys put the veggie burger into the same oil he was cooking sausages in. to me that's utter disgusting it's meant for vegetarians for god sake. i asked if he had done that and he got ratty saying I've no whee else to cook it. so i suggested in the same oil as the chips. so he cooks another one, then he lifts sausages with a tongs and then lifts the veggie burger with the same bloody tongs, when i complained the owner told me to F off and asked me to leave.

togster · 14-02-2008 09:34AM

In fairness that is very picky

Doctor DooM · 14-02-2008 09:45AM

Terry wrote: »

Indeed it is. They regularly get the order wrong.

I have no problem complaining if a food ordr is wrong.
The trick is to do it politely.

Being an arsehole about it is wrong.
Just politely explain your situation and all will be well.
If you're gonna be a dick, expect spit in your food.

Nightwish wrote: »

Yes I do, when the situation calls for it. I try not to go mental or anything because from being on the receiving end of complaints for 7 years has taught me that there is little else in the world more irritating than a know-it-all customer who insists their rights have been violated.

You can always tell when these threads start, who has actually been on the other side of the counter by responses like these. While you should always get your point accross, being a git gets you no where.

I was a retail manager for nearly 5 years and in my head, the switch flipped from "I''m gonna kill assistant X when I get my hands on them" to "Bloody hell, Im glad you got fecked over. But I'm still going to kill assistant X" quite often.

I would try harder to make things right for the first person though.

Do complain, things can't get better if you don't, but don't expect to be treated as anything other than a sh*t if you act like one.

*Gets off high horse*

User45701 · 14-02-2008 09:58AM

For me its not a problem. I will complain if there is a problem with my food. But if im ordering somewhere where the staff dont know me my foood is limited. for example No sauces and my food is always 100% plain if im ordering somewhere new... I mean silvios and me had ongoing war for a long time. Every single selivery for over a year and a 1/2 had something wrong with it and resulted in them having to send a driver up to collect the food and then bring back the correct order.

I dont do it to be a kunt... its just i can be a fusy eater i dont like mayo for example so 1 in 4 rolls/burgers i order results in them having to remake the order.

As for resturaunts... I dont go to allot of different ones but my regular's id go to would know my tip will change week to week from nothing-25% (if it was a very memorible meal) So the quality of the food tends to be high....

briantwin · 14-02-2008 10:25AM

Although i do agree with a lot of the replies about complaining if there is something worth complaining about, i have from my years working in restaurants and establishments from pub grub right up to fine dining I have noticed an "element" of moaners. I'll explain, I used to work in a local restaurant where i live, very popular eatery etc etc. Anyway , we had hatches out to the floor, like an open plan kitchen. So we could see outside and vice versa. I remember all the times someone complained about food, sometimes they were warranted. But there was however one time that comes to mind.
A couple came in, had a full meal each. Starters, main courses , desserts and 2 bottles of wine. The woman complained about her starter,she said it was cold. I checked it, twas piping hot so i just replated and sent it out without reheating it. She thought it was fine then. Then on her main courses she found a "hair" in her pasta. Turns out one of the waitresses saw her putting the hair in there herself. When it came to bill time she threw a fu*kin whopper strop. Demanding she be comped her starters and the wine they had drank because of "cold food with hair in it". When this was denied they tried to leave, so we call the gardai. Who caught them waiting for a bus on the the main st. Turns out they only had enough money for pretty much the main courses and the bus home that was it.Everything was meant to be out of mine and the other staffs wages effectively.

It really pissed me off. I complain when its warranted, i disagree with people complaining with the aim of getting comped. I dont like when people assume they'll be getting a freebie cause they open their big mouths and bellow. Its a bad attitude to have. Sadly i've noticed a steady increase in people doing this though.

Do you complain??

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