Meteor returns policy???

zebulon · 29-10-2007 02:34PM #1

Hey there...
Got a meteor phone around 24days ago and have found i faulty.
Just wondering what their return policy is? I know most stores have a 28days exchange period.
Anyone please??

Mimikyu · 29-10-2007 06:45PM

This post has been deleted.

chrislad · 29-10-2007 07:26PM

Their policy is that all phones can be exchanged or refunded, if there is a verifiable fault in store, within 28 days. Basically, what this means, is that the fault has to be evident in store. Faults such as battery and the phone occasionally turning off have to be sent for testing, which normally takes 2 working days. Make sure you have all the box/accessories.

This does not apply to phones bought online.

What phone was it and what fault?

retrosouls · 29-10-2007 07:53PM

The buttons have cracked on the phone... On three of them. It's a Sony Ericsson W580. Very frustrating when it has to do ya for a year until I get my next upgrade.

chrislad · 29-10-2007 10:21PM

More than likely, that's not going to get swapped out in store. Cracked keys *could* be a sign of physical damage, and the staff in store aren't qualified to diagnose it as a manufacturing fault, so it will need to go for testing. There's also very low stocks of that phone at the moment, so even if they can swap it out, it could be a 2 week wait. I would go in ASAP as once 28 days is gone, it has to go for repair and you will not get an exchange in store.

Meteor returns policy???

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