Breaking off security tags..

Basq · 15-10-2007 10:18PM #1

Odd one here!

Was shopping at the weekend and picked up a few things in the menswear section of Dunnes. Just noticed this morning that they left the security tag on a jumper i bought..... honestly!

The bag (with receipt) was thrown out yesterday evening, and i'm apprehensive to go back into Dunnes without the receipt and won't be in town til Saturday at least so any chance i could break off the security tag? But it looks like there's a warning of it that dye will leak when it's broken.

Any Dunnes staff care to enlighten me? Probably will end up going into Dunnes at the weekend but if i can avoid it without ruining my jumper, i will!

(the "OMG... yiz such a thievin' bastid" can start now!

)

Orange69 · 15-10-2007 10:20PM

OMG... yiz such a thievin' bastid!

That is all.

Ste.phen · 15-10-2007 10:36PM

not sure how the dye pack tags work, bot for the regular ones you just need a REALLY strong magnet and you're in business

swingking · 15-10-2007 10:38PM

The key is to get a hammer and smash it up

Ya theivin bastard

Bazzy · 15-10-2007 10:38PM

if you put it in the freezer the ink will freeze then avail of the hammer option

DonJose · 15-10-2007 10:41PM

Exact same thing happened to me in the states. I fecked up big time and ended up with a handful of dye. The dye is liquid so you might try sticking the clothing in the freezer overnight before breaking off the tag. Then again they might use an anti-freeze liquid so you'll coloured and freezing.

DonJose · 15-10-2007 10:42PM

Bazzy wrote: »

if you put it in the freezer the ink will freeze then avail of the hammer option

Yeah what he said

AlmightyCushion · 15-10-2007 10:42PM

I used to work in tesco and we got this a few times. Just go back in with the jumper and explain it to them. It's a common enough thing. But if you do want to break it off post up a picture here and I'll see if it resembles any of the ones we had in tesco. None of these had ink in them.

Dwilly · 15-10-2007 10:45PM

The wife got an Oasis bag with security tag still on for her birthday from my sister. She rang them and they said not to bring it back, but find proof of purchase first.

I think she's just going to keep it on it rather than go back to me sis and embarrass them etc.

Basq · 15-10-2007 10:45PM

Yeah, think i might do the safe option and bring it back to the store.

Gillo · 15-10-2007 10:46PM

The magnet should work on the dye ones also, are they designed to burst when forced? so the magnet should easily release the latch without damaging the ink cartridge.

Black Swan · 15-10-2007 10:51PM

You lost the receipt. But how did you pay? Cash? The store will record its sales, and if you can describe the item, when purchased (time, date), and how much you paid, they should be able to source it. Check or card? If you used a check, it's a record itself. If card, there will be a record that you can refer the dept store to. Do you remember the retail sales person who helped you? Desciption? (if you don't remember name?). They might remember too, especially if you chatted with them about football, or style, or whatever?

I would call them first and try to sort it out over the phone.

Trojan911 · 15-10-2007 11:20PM

basquille wrote: »

Odd one here!Any Dunnes staff care to enlighten me? Probably will end up going into Dunnes at the weekend but if i can avoid it without ruining my jumper, i will!

If you want to make a scene then ring them & tell them of your plight & the inconvenience it is going to cause you to bring it back & ask to be compensated for your journey i.e. petrol, luas or bus fees etc. If they agree to sort your inconvenience then, no problem. Just remember what till you were at, the time & the date. A record of the sale can be pulled off the electronic journal & security cameras can also show your presence.

If they will try to fob you off then tell them it is not good enough & you are going to write to <Name> (Second in Command/Head Office) to complain. Watch/listen to the attiude change....

Or you could just bimble in to customers service and have it removed and say nothing.

I used to work for Dunnes & their attitudes to this sucked big time.This happened to a customer two years ago and when the customer went to another High Street store to continue shopping the alarm barriers activated when the customer entered that said store and the customer was searched by that stores security.

The customer successfully sued Dunnes this year for negligence for the sum of ..... lets say she got more than €4,999 + costs... settled out of court... I know because I was there..... PM me if you need more advice.

TJ911...

Basq · 15-10-2007 11:25PM

Quite a story Trojan911.

I honestly didn't think Dunnes would really have a problem, especially as the menswear section in my local Dunnes is seperate to the rest of the store and you're at the counter when you walk in the door.

They can't believe i honestly took it, and returned to the scene of the crime to get them to remove it.

I payed via my Laser card with another 2 or 3 items so best bet is to take a statement with me of the transaction in Dunnes last Saturday.

AlmightyCushion · 15-10-2007 11:27PM

Please don't go down the route trojan is suggesting. You're are just going to wreck the head of some poor bástard who doesn't deserve it. I've always found being courteous and patient gets you a lot farther than kicking up a stink.

Basq · 15-10-2007 11:29PM

AlmightyCushion wrote: »

Please don't go down the route trojan is suggesting. You're are just going to wreck the head of some poor bástard who doesn't deserve it. I've always found being courteous and patient gets you a lot farther than kicking up a stink.

Nah.. legal action is the last thing on my mind.

You're from Sligo, AC so you know the Dunnes branch i mean? The old one (not Cranmore, in Wine Street Car Park) and the menswear section has the til at the front of the store.

If i walk in and go straight to the till, i wouldn't imagine there'd be a problem.

AlmightyCushion · 15-10-2007 11:34PM

basquille wrote: »

Nah.. legal action is the last thing on my mind.

You're from Sligo, AC so you know the Dunnes branch i mean? The old one (not Cranmore, in Wine Street Car Park) and the menswear section has the til at the front of the store.

If i walk in and go straight to the till, i wouldn't imagine there'd be a problem.

Yeah stick it in a bag just so that it doesn't look like you pulled it off the shelf. Also you are going to be going to a cashier. They're not going to call a manager over this. They will most likely just apologise take off the tag and say goodbye, that's what I would do.

cazzy · 15-10-2007 11:37PM

Its happened to me quite a few times in roches, pull and bear, etc but i suppose i usually had the receipt
at least youre not on holidays and only noticed it back home and at least its dunnes with shops everywhere
The shops know this can happen so just ring them, get the name of the person you spoke to on the phone and go back to that store
Dunnes are usually pretty good with those things.
The workers are only human - it happens

An Citeog · 15-10-2007 11:39PM

Why don't you just explode the cartridge and create your own unique style!

Going back to the shop is your best bet, but if you want to feel über manly, the powerful magnet thing should work.

Basq · 15-10-2007 11:41PM

Yeah, i'm gonna phone them tomorrow and go in after work actually.

Will let ye know how i got on.

Trojan911 · 16-10-2007 12:08AM

AlmightyCushion wrote: »

Please don't go down the route trojan is suggesting.

Read my post again, take your time, don't rush, then digest.......it starts with "If". They are options.. I didn't suggest any legal action... I gave a scenario of what happened when a customer had the same thing happen.

As for wrecking some fellas head, then maybe it needs to be wrecked. He/She is not controlling their staff thus the customer service is lacking..

TJ911...

AlmightyCushion · 16-10-2007 12:19AM

Trojan911 wrote: »

Read my post again, take your time, don't rush, then digest.......it starts with "If". They are options.. I didn't suggest any legal action... I gave a scenario of what happened when a customer had the same thing happen.

As for wrecking some fellas head, then maybe it needs to be wrecked. He/She is not controlling their staff thus the customer service is lacking..

TJ911...

Yes you gave your opinions of his options and the other option was "bimble in to customers service and have it removed and say nothing". Your use of the word bimble made it sound like you are dismissing this option. Maybe that is not how you meant it to sound but that is the way it sounded to me. I really don't think that this is something to kick up a big fuss about, it is a simple mistake for someone to make.

Jesus Wept · 16-10-2007 08:13AM

Bring it back, it'll be grand.

L1011 · 16-10-2007 08:40AM

Dunnes have security tags on clothes? I've... never seen any. Or is Maynoof classed as classy enough not to need them (and how wrong they'd be!)

Trojan911 · 16-10-2007 10:14AM

AlmightyCushion wrote: »

Yes you gave your opinions of his options and the other option was "bimble in to customers service and have it removed and say nothing". Your use of the word bimble made it sound like you are dismissing this option.

Not dismissive on my side, but that's what they would hope of you. I bought a garment from Tesco last year, got home & discovered a security tag on it after making a forty mile round trip. I rang them and informed them. They told me to bring it back for removal. I asked for the cost of the petrol as it would be another forty mile round trip. The manager refused on the grounds he didn't have access to petty cash, which is complete hogwash as all store managers have access to petty cash.

I argued it was their mistake, he still refused. I rang their Head Office & got it sorted immediatelyl. Got €20 for petrol and a €20 gift voucher as a sorry for the error. The manager didn't even have the guts to hand it to me when I returned to have the tag removed, he gave it to his second in command to hand to me.

Now if initial contact had been, "Yes, sorry about that, come in & we'll sort you for petrol" then I wouldn't have had a problem. It's the fob off process I despise. It is complete lack of customer service & Dunnes are exactly the same.

Sure it was a mistake and no doubt it will continue to happen.

TJ911...

ro2 · 16-10-2007 10:30AM

http://blog.andrewwatters.com/tag/

Orlee · 16-10-2007 11:13AM

I'd ring them first and explain the situation so when you go in they won't think you've just picked up something off the shelf!

godtabh · 16-10-2007 11:19AM

basquille wrote: »

Odd one here!

Was shopping at the weekend and picked up a few things in the menswear section of Dunnes. Just noticed this morning that they left the security tag on a jumper i bought..... honestly!

The bag (with receipt) was thrown out yesterday evening, and i'm apprehensive to go back into Dunnes without the receipt and won't be in town til Saturday at least so any chance i could break off the security tag? But it looks like there's a warning of it that dye will leak when it's broken.

Any Dunnes staff care to enlighten me? Probably will end up going into Dunnes at the weekend but if i can avoid it without ruining my jumper, i will!

(the "OMG... yiz such a thievin' bastid" can start now! )

How did you pay for it? Credit card/laser? Can you use that to confirm it was bought?

Gillo · 16-10-2007 11:37AM

AlmightyCushion wrote: »

I've always found being courteous and patient gets you a lot farther than kicking up a stink.

Always worked for me, apart from problems with I had with Sky (although it seems they are trained by the Herman Georbles School of Customer Service).

Stereophonic · 16-10-2007 11:45AM

Go into the shop, complain to the management. Explain your story and stick to your guns.... Do not leave the shop until the problem has been solved. They will give in. Keeping lurching beside the cash desk and explain the situation to queuing customers. They will not like this. Good luck

Basq · 16-10-2007 11:53AM

kearnsr wrote: »

How did you pay for it? Credit card/laser? Can you use that to confirm it was bought?

Laser.. i'll probably bring in a printed out statement of the transaction from my account. That's all i can do!

Stereophonic wrote: »

Go into the shop, complain to the management. Explain your story and stick to your guns.... Do not leave the shop until the problem has been solved. They will give in. Keeping lurching beside the cash desk and explain the situation to queuing customers. They will not like this. Good luck

Seems a bit extreme to start explain the situation to customers.. i don't think it'll be a problem anyways.

I'll tell ye how i got on from my prison cell anyways!

Breaking off security tags..

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