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Vista - New external Hard Drive - Error message: "Windows has stopped working" Help!!

  • 02-10-2007 02:52PM
    #1
    eskimo
    Closed Accounts Posts: 682 ✭✭✭


    Hi,

    I have Windows Vista Home Basic (Dell Inspiron 1501, 1GB RAM, Dual processor) and I recently bought a 500gb external hard drive from www.envizage.com

    At first I was able to put files onto the external hard-drive. However, since then, whenever I attempt to access the external hard-drive, once the folder has opened I immediately get the error message "Windows Explorer has stopped working" and then "Windows Explorer is restarting."

    I've contacted the company and they are being fairly useless with their assistance in fairness.

    I formatted the external hard drive as per the company's instructions but i still have the same problem.

    The hard drive works on my friend's Windows XP system. Also, I was able to copy the files from it onto my laptop by right-clicking the drive in My Computer and clicking copy and then pasting it onto my desktop.


    Can anyone help me with this?
    There's no Vista Service Pack available until 2008 as far as I'm aware and my Windows Update program updates on a regular basis, most recently just today.

    What else could be wrong? It's driving me mad after spending €150 on it!

    Thanks!


Comments

  • #2
    Capt'n Midnight
    Moderators, Recreation & Hobbies Moderators, Science, Health & Environment Moderators, Technology & Internet Moderators Posts: 98,173 Mod ✭✭✭✭Capt'n Midnight


    make sure vista is patched to date, files of a few hundred mb or over are painfully slow in vista as it was shipped

    make bloody sure you shutdown the pc or use safely remove drive or eject in vista, unplugging it on the fly is asking for it as it's bound to be in the middle of something

    on XP you can disable write caching on external drivers , microsoft don't call it that anymore and I cba looking up what it's called in Vista, right click on the drive and check it's properties , turn off system restore and indexing and all that stuff on it


  • #3
    eskimo
    Closed Accounts Posts: 682 ✭✭✭eskimo


    How do i make sure my vista is patched to date?


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