apple returns in o2, or should I go direct to somewhere like mactivate?

Surely you will have to pay Typetec or Mactivate though? They are hardly going to fix the machine for free if you just walk in when you didnt buy it from them (assuming they do retail also, I dont know these places). Whereas if you go to Apple directly, or back to 02 you have a better chance of the repair being covered under your warranty. Surely!

McSandwich wrote:

Surprisingly no! As authorized service centres I assume that they bill Apple directly for warranty jobs.

I wouldnt assume that. Perhaps they will, but perhaps they will bill the customer and leave it to them to deal with Apple, as some other companies do.

Well thats the way it should be. Just doesnt always hold unfortunately. I havent had dealings with either of these companies because I live outside the Pale, but hopefully they are as decent as they sound from what you say!!

Simon201 wrote:

Yeah this is right. I was in a place in Liberty Lane in Dublin with a mac a couple of years ago which was an authorised service centre, and the guy logs on with some kind of special service centre number and he's on this non public apple site where he put in my s/n which told him every detail of the mac ie where and where it was bought, and how long of a warranty or extended warranty there was. If it tells him it is covered under warranty or under a special repair programme you don't pay anything to the service centre. Couldn't get much more at this stage cos I was like some long necked goose tryin to see over his shoulder!

Yeah, like I said, it is supposed to work that way, but it doesnt always hold. Some Apple store's don't even honour the Apple warranty on certain products if you have not bought in an Apple store e.g. if you buy an iPod in some random store and you happen to bring it to for example the London Flagship they will politely tell you to f off without a receipt. Even though they can check the serial number and see the purchase date to check the warranty. If you cannot prove to them you bought directly from Apple they won't help. That is of course until you ask for the manager and start quoting the T&C from the Apple site. Then they start to play ball

Im not saying it shouldnt work like you guys say, just that it doesnt always work out like it should

In case it's of any use, I'm very reliably informed that the average turnaround time for Galmac in Galway is somewhere around the week mark (depending on parts, sometimes less)...

(TBH, in the interests of full disclosure, I'm in the fortunate position not to have to depend on this, but I have friends "on the inside", which has worked to my advantage... and no, I certainly don't work for them, and never have)

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