Can anyone here rush through an Eircom Bb connection.

Lord Nikon · 01-07-2007 12:37AM #1

I got a Eircom Bb starter pack last week, Sunday and am still waiting to get connected. Does anyone on here work for Eircom and hurry my connection through. I rang Eircom yesterday and the guy said it should be up for the 10th of July, that's too far away for my liking.

Stench Blossoms · 01-07-2007 11:07AM

Unless you've been waiting over a month or are a business customers who's business relies on broadband for credit card machine etc, then no, you'll have to wait until 10th July.

ethernet · 01-07-2007 07:14PM

That's about how long it usually takes. You should receive your router soon enough though.

batman2000 · 03-07-2007 09:21PM

OP. You should be lucky youre getting it on July 10th !!

andrew1977 · 03-07-2007 09:53PM

I had a 4 week wait from when i ordered to being "switched on at the exchange "..and this was after them telling me it would be 10 working days when i called them after i received my eircom back (approx 7 days from order )
You are doing well mate .

Lord Nikon · 04-07-2007 11:11AM

But I've my Netopia router already, I bought it in Dixons for 9.99. Just need to be connected now.

Thrill · 04-07-2007 11:22AM

neuromancer wrote:

But I've my Netopia router already, I bought it in Dixons for 9.99. Just need to be connected now.

Unless things have changed recently, you get a router from eircom automatically when you order one of their eircom BB packages, unless it's different for the starter pack.

Stench Blossoms · 04-07-2007 11:29AM

neuromancer wrote:

But I've my Netopia router already, I bought it in Dixons for 9.99. Just need to be connected now.

Did you ring the number Dixon's gave you?

Lord Nikon · 04-07-2007 11:50AM

Yeah, put through to some Eircom guy, and said i'll have to wait. Surely can can flicka switch and I'm online.

jhegarty · 04-07-2007 11:53AM

neuromancer wrote:

Yeah, put through to some Eircom guy, and said i'll have to wait. Surely can can flicka switch and I'm online.

Doesn't work like that...sorry... I actually requires an engineer to visit the exchange....

Lord Nikon · 04-07-2007 12:19PM

Then they would be just driving to exchanges all day every day. Is this really the case?

Grommet · 04-07-2007 01:16PM

yes it is the case - unless you happen to move into a house where the previous owner had DSL already - in that case, the line is probably already wired for DSL.

In the normal case, you will need to have your phone line jumpered across to the DSLAM - eircom does have technicians doing this every day at most exchanges, but as they get a few thousand orders a week, they have a standard 10 day order period. I understand that about 90% of the time, they deliver within the 10 days.

I would keep your modem plugged into the line and check it every day - you might see the sync light come on before the 10th that will tell you that you are ready to go.

H2G2 · 04-07-2007 02:00PM

In my case, my local exchange is not permanently manned and it took 28 days to connect... lack of free ports I was told... and that was after lots of calls to Eircom. Finally I got a hold of someone in charge of job scheduling and they escalated it as I was waiting for so long.
Hope you have better luck that me.

Lord Nikon · 04-07-2007 02:38PM

I wait in hope. Gonna try see if it's working tonight.

ComputerMad · 04-07-2007 02:46PM

just rang Eircom and got a different sales rep and she said that the tests are run every 4 weeks, then i asked when was the last time mine was done all she would say was more than 4 weeks ago and should be due another test shortly!

Lord Nikon · 04-07-2007 09:59PM

After all my moaning, I finally got Bb at home, wahoo. Screw you July 10th

Thrill · 05-07-2007 12:49AM

Nice one neuromancer. Your perseverance paid off. Well done.

Can anyone here rush through an Eircom Bb connection.

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