Wirecard

This is just a quick summary of my experience with Wirecard and the outcome.

Sometime in late May I made my first transfer using BOI phone to Wirecard. The money showed up in my account the next day with no problems and I was happy. On 4th May I transferred €100 using the same method, BOI phone. A week later there still was no sign of the money on my Wirecard account, so I began trying to contact Wirecard about it.

After almost 7 weeks and a ridiculous amount of times trying to contact Wirecard, I have got my €100. I sent them a total of 16 emails, they responded to only three of them. I initially had difficulty trying to get through to their customer support number (seems to be a problem dialling from Blueface phones), but in fairness they were nice and friendly when I got through to them eventually. However, they pretty much fobbed me off every time I spoke to someone.

Basically what happened is that they said that there was no record of my transfer to their account and they wanted proof from my bank that the money was transferred. It still took 4 weeks from the time I sent them the proof of transfer until my money was returned to me. All I was ever told on the phone was "Our accounts team are dealing with this issue", and they could not transfer me to the accounts team, leaving me in limbo. In the end I had to threaten them with taking them to the small claims court before they would do something about my money they had lost.

In conclusion, there is no way I would trust Wirecard with my money again. The customer service is a disgrace, I was never once called back when they said they would. Their team on the phone are polite, but are masters at "it's not my problem and the person who is responsible is not contactable."

That was my experience with Wirecard, I hope you all have a better time with them.

sounds very like paypal in some respects. I'll post my experience later in the week when boi setup wirecard on my online banking (takes 5 days:rolleyes: ). Has anyone else had problems with retailers not selling 3v anymore?

Deleted User wrote:

Well I checked my account and the money was there!! In less than 24 hours too! Made a purchase and got a paypal receipt...although the transaction still isnt showing on the wirecard website....so everything seems to be good

Re above: the direct debit option ain't there for me either....I thought you guys meant the orange box at the side. Its missing from the "Deposit Method section"...amull87 why are you so special?

That's where I'm having the problem... I need the info to be sent to make the card be varified. I emailed and waiting on help. But they're taking their time.

Bond-007 wrote:

Yes, the number will show up on your account a few days later.

I am still waiting for the Paypal charge of €1.50 to appear on the card.
And, after asking Wirecard if it can be used with Paypal, they replied:

Wirecard Customer Service wrote:

Dear Mr ******,

Thank you for contacting the Wirecard Service Team.

We regret to inform you, that Pay Pal payments are not supported by our
system.

There was more, but that's all they told me about Paypal.

aphex&#8482 wrote:

HI there, I had this problem up to 2 mins ago, and I just checked now and it showed up in my account.



I was on the phone to them at the time but the receptionist said there mightn't be anybody left in the building.



I tried calling support yesterday and they said only the accounts people (NOT support) had access to the info. How annoying is that? I was planning on calling today and to just keep politely asking for the accounts department until they got the info for me.



I already verified my paypal account years ago but they just hit me with this when I went to pay with wirecard. I had used 'buy it now' so this was very inconvenient. I have complained that I cannot see any info on the reserved funds.

I do actually have reserved funds... 2.24 or something like that.

What number do I phone to speak to someone in English who can tell me the Paypal number thing?


EDIT: It's SATURDAY when they decide to reply to your emails and update your account. I just got the card number. :eek:

Paypal wrote:

You have successfully entered your Expanded Use Number. To thank you for entering your Expanded Use Number, we will give you a €1.50 EUR bonus on the next PayPal payment you send. (Note that this bonus may take up to 24 hours to be reflected in your PayPal account balance.)

Bond-007 wrote:

Bull tbh. I am using wirecard for paypal with no issues.

I think I may have confused her. And she may have ment something different.



On the 365Online, is 'To "Add a beneficiary" account please call 1890 365 200. ' the way you can add the German account to transfer money to their account online so they can transfer it to your Wirecard account?

jackbauer wrote:

chatmaster you can add the wirecard boi account to your 365online which is what i did. phoned on monday was setup when i checked yesterday evening. real efficiency:rolleyes: anyway you cant add a "foreign" account to 365online. go to the deposit money section of wirecard , choose wire transfer and at the bottom of the page you will find a pdf link with all the local account numbers. make sure you give your wirecard account number as the reference.

So I phone them and give them my account number and this:

IR EUR Wirecard Bank of Ireland, Dublin 77073371 (IE18BOFI 9007 0377 0733 71) 90 07 03

And bob's your uncle?

yes but my advice would be to do a test or two with small amounts. wonder why a bank here cant setup something similar. with 3v in "decline" it would be popular imo.


............then again this is Ireland:rolleyes: