Bought faulty item from Ebay - Now What?

Zascar · 03-12-2006 02:30PM #1

I bought a used Pioneer head unit for my car from a seller from Ebay. Very nice guy, happy with service etc, got the item in mint condition, as if it had never been used, all original packaging etc. However I got it fitted and everything wroks fine except when I put a cd in the eject button will not work. I'm not sure if this happened since I have had it, or perhaps he was just trying his luck.

Is this a case of Caveat Emptor? Will I just have to deal with it myself and get it repaired, or is there anything to say that I can return it and get a refund because it does not work as advertised?
Thanks

axer · 03-12-2006 02:46PM

Zascar wrote:

I bought a used Pioneer head unit for my car from a seller from Ebay. Very nice guy, happy with service etc, got the item in mint condition, as if it had never been used, all original packaging etc. However I got it fitted and everything wroks fine except when I put a cd in the eject button will not work. I'm not sure if this happened since I have had it, or perhaps he was just trying his luck.

Is this a case of Caveat Emptor? Will I just have to deal with it myself and get it repaired, or is there anything to say that I can return it and get a refund because it does not work as advertised?
Thanks

You could try to be nice alright and hopefully he might replace it but realistically you don't have a leg to stand on unless you possibly sue him which more than likely won't get you anywhere.

Where is the guy located? Is he a business or a private individual?

If he operates a business then you have a possibility of recourse as you could contact the European Consumer Centre. If he is just an individual then Caveat Emptor applies.

Zascar · 03-12-2006 03:33PM

He's just a private seller - 100% positive feedback form 57 buyers. Very helpfull and nice guy to deal with. i'll try ebing nice and perhaps ask him to foot the bill for the repair.

A Dub in Glasgo · 03-12-2006 05:35PM

Difficult one as it is possible that the fault occured during the installation (or the seller could say it did!). I would ask the guy where he got the unit and when. This will allow you to contact Pioneer direct to see if they can fix it under warranty.

I doubt the seller will pay towards a repair.

JJ · 05-12-2006 10:46PM

Have you requested the seller's contact info and given him a telephone call?

Did you pay by PayPal?

If so, you can file a dispute with them, if not you can file an Item Not as Described dispute with eBay.

Zascar · 06-12-2006 03:33AM

Yes I payed by paypal and have written him 2 emails and recieved no responce.
What should I do now?

Del2005 · 06-12-2006 04:48AM

Have you left feedback? If not threaten him with bad feedback if he doesn't respond in a certin time. If not there's not much you can do but see if it's still under warranty.

JJ · 06-12-2006 10:48PM

Zascar wrote:

Yes I payed by paypal and have written him 2 emails and recieved no responce.
What should I do now?

You can ring PayPal. Their number is 1890 943 220.

You may still be able to file a dispute with the seller through PayPal. The PayPal help pages have info on this under "Protection Policies".

Bought faulty item from Ebay - Now What?

Comments