Has anyone on NTL had a look at their 'User Policy' lately ?

#1 · 06-09-2006 08:02PM #1

Kinda Related to the other thread around NTL starting to get heavy with folks exceeding their download limits, but I was wondering had any NTL customers had taken a close look at the T&Cs on NTL's web site ?

I know that back when I was doorstepped by NTL trying to flog BB; the main selling point they pushed was the fact that the had all this bandwidth & no nasty fees for exceeding their, for the time, already, very high limits. At the time I was on DSL with 512b/s Netsource & had no Cap, but it was >2x more expensive than the NTL 1 Meg, so it seemed a no brainer to swicth to NTL.

Now the situation has changed , they have 4 different packages, 1/2/3 & 6 Mb/s with quotas of 2/16/30 & 40 GB/Month. I got a free upgrade to 2 Meg, but now I have a Cap they have decided to start enforcing , but havent communicated clearly to their customers, or give them the capability to self-regulate.

One particularly odd thing that struck me was that even though the 6MB package has a 40 GB quota/month, but the T&Cs define 'Normal' usage as 1GB/Day, so whats the point of a 40GB/month limit

Whatever happened to bandwidth advantage that cable had over DSL ?

Seth Brundle · 07-09-2006 02:42PM

What does your contract with them state?
Surely whatever is in that stands unless they agree with you before any changes are made?

dub45 · 07-09-2006 09:17PM

There have been a number of recent posts here stating that NTL are blaming contention for slow speeds but they do not state any contention rates for their various bb products on their 'new' site as far as I can see?

fishfoodie · 08-09-2006 12:22PM

I had a look at the T&Cs & what the say around changes to them being communicated.

25. Changing the Terms and Conditions

Where any of the following occurs:

(i) there is any change or amendment to any law or regulation which applies to our trading, operating or business practices or policy;

(ii) the ODTR or any other Competent Authority makes any direction or order recommending or requiring any technical modifications or changes in our trading, operating or business practices or policy; or

(iii) in all other events, where we reasonably determine that any technical modification to the ntl Network or change in our trading, operating or business practices or policy is necessary to maintain or improve the Services which we provide to you,

we reserve the right to change the terms and conditions of this Agreement and/or the Services which we provide to you as soon as is reasonably practicable by giving written notice to you prior to the changes being introduced referred to in this Condition. We will also publish details of any changes (including the operative date) in each of our main offices and on our web-site as soon as possible prior to the changes being introduced.

So it looks like NTL is bound to communicate any changes to T&Cs, like changing Caps etc !!

Has anyone on NTL had a look at their 'User Policy' lately ?

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