O2 Voicemail charging

Yorky · 2006-05-18 12:01:15

I have recently transferred to O2 and have signed up for the Active Life 150 package. I recently discovered that calls to Voicemail 171 are taken out of the inclusive minutes. I was aware of the fact that these calls were chargeable at 15c per minute but not that they are taken out of the inclusive minutes. This practice…

18-05-2006 01:01PM

#1

Yorky

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I have recently transferred to O2 and have signed up for the Active Life 150 package. I recently discovered that calls to Voicemail 171 are taken out of the inclusive minutes. I was aware of the fact that these calls were chargeable at 15c per minute but not that they are taken out of the inclusive minutes. This practice is extremely unfair as calls made in addition to the inclusive minutes are chargeable at 30c per minute so in effect half the value of inclusive minute calls is lost when making voicemail calls. Has anyone taken this up with O2?

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#2 18-05-2006 03:33PM

Sam Vimes

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to be honest i'd prefer them to be taken out of the minutes. you could end up in a situation where you've 100 mins left but still have a massive bill because of calling voicemail. i see your point though. maybe a voicemail call should take half a minute

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#3 18-05-2006 07:47PM

Random

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You make a fair point ... but I like how it's done

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