Leaving Meteor before contract ends

quarryman · 04-05-2006 10:44AM #1

I moved to Meteor about 3 months ago and started a 1 year contract. However since the start the coverage and service has been very poor. In my house (in Limerick) I regularly get dropped calls and "Network Busy". I'm paying 60 a month for the 400 minutes option. To be honest I'm not even getting to use that because of the problems.

I rang Meteor and requested contract termination but they informed me I would have to pay for the remaining period of the contract, that's about 540 euro!

What are my entitlements here? I was told to send in a letter stating the problems and that i want to leave the network. I've done that so just playing the waiting game here.......

BuffyBot · 04-05-2006 01:12PM

See what they have to say in their reply first, and if they aren't going to do something, have a read of this (http://www.meteor.ie/pdfs/code_of_practice.pdf) and send another, more firm letter quoting the relevant parts. If it doesn't work from there, then it's real hardball time

chrislad · 04-05-2006 01:51PM

Firstly, what phone are you using? It could be a software or phone issue. I don't think indoor coverage is counted as a lot of older houses have thick stone walls. I know people who have a basement room. One has perfect meteor coverage, one doesn't? The diff? The person who has coverage has a Nokia, the other has a Motorola.

sleur · 04-05-2006 03:08PM

[edit: posted in wrong thread]

The Doktor · 04-05-2006 07:11PM

how many bars of coverage do you have when the call drops or you get "network busy"?

Leaving Meteor before contract ends

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