Can GAME do this?

MrPinK · 02-01-2006 01:14AM

robinph wrote:

You need to be sending in an elderly female realtive to do the pleading.

Or a young, hot female relative.

robinph · 02-01-2006 01:19AM

MrPinK wrote:

Or a young, hot female relative.

That would probably work just as well.

Then send her round to my house.

rainbow kirby · 02-01-2006 01:24AM

To the OP: Which branch was this?
Because for Christmas, all branches of GAME were supposed to extend 10 day returns untiil 8 January (next Sunday), for games bought in the runup to Christmas, as long as you have a receipt.
EDIT: *re-reads thread* PC game then? Should still exchange it if it's still sealed.

TerrorFirmer · 02-01-2006 01:30AM

A tad off topic in a sense but GAME in Galway are always great. The female manager there is fantastic, she not only let me return a PC game there once (Some cheap counter strike clone that simply won't boot on xp for some bizarre reason), but she also let me off a few quid once when I bought a few games together and found I was slightly lacking in cash due to a miscalulation! A rather lovely lady.

I also have to stay the competition, Gamestop, are equally as accomodating. Regardless of their actual technical polices these guys try their best to please when it comes to any aspect of purchasing or returning.

So eh....good luck op.

Teg Veece · 02-01-2006 01:51AM

I went into Game to buy FEAR on the PC just before Christmas. I was just about to hand over the cash when I told the cashier that I wasn't 100% sure if it'd run on my computer and asked what Game's policy on refunds was. I was told that they refund all console games but no PC games because they are so easily copied.
I told the cashier that I wasn't gonna risk being stuck with a game that wouldn't play and left the shop, walked across the street into Virgin and asked the same question to their cashier. He said "Course you can return it. These things always happen." Payed 5 euro extra for it in Virgin but didn't mind as long as Game weren't getting it. I'm amazed at how Game are still turning profit with their attitude towards customers and the fact that Smyth's offer the same games for cheaper..

vms7ply9t6dw4b · 02-01-2006 02:11AM

GaRtH_V wrote:

After doing business for 3 years it IS illegal not to give a refund so you get your facts straight buddy.

What college did you go to? They're doing a super job! :rolleyes:

Shop is only obliged to give a refund (be that cash or credit) if the product is found to be faulty within a "reasonable" peroid of time or unfit for the purpose its intended to be used for... FACT

I would imagine GAME were loosing thier jocks over every second person copying the pc game and then returning it for a refund, worth pointing out however that any polocy they have on returns does not affect your statutory rights but they dont come into play because you simply changed your mind about the product.

Guy:Incognito · 02-01-2006 02:23AM

Teg Veece wrote:

I went into Game to buy FEAR on the PC just before Christmas. I was just about to hand over the cash when I told the cashier that I wasn't 100% sure if it'd run on my computer and asked what Game's policy on refunds was. I was told that they refund all console games but no PC games because they are so easily copied.
I told the cashier that I wasn't gonna risk being stuck with a game that wouldn't play and left the shop, walked across the street into Virgin and asked the same question to their cashier. He said "Course you can return it. These things always happen." Payed 5 euro extra for it in Virgin but didn't mind as long as Game weren't getting it. I'm amazed at how Game are still turning profit with their attitude towards customers and the fact that Smyth's offer the same games for cheaper..

Would you not be a bit pissed of if you bought, say, hl2 only to discover that the cd key was used (or any game) and that copy was useless? It's also useless to the shop.

Incidentally, up to quiet recently Dixons in the square left the books in the display boxes with the cd keys on them, not sure if this is still the case.

Shrimp · 02-01-2006 02:24AM

does anyone here remember computer city, u could get like amiga games there. Brilliant place, cos we knew the guys there so they would jsut copy the games they got in, and give them to us. for free! ! ! I loved the amiga!

jimmycrackcorm · 02-01-2006 05:12AM

I don't understand what the problem is with returning pc games - after all xbox / Playstation games are copied also albeit wiht more difficulty. As long as the item is returned of merchantisable quality like any it shouldn't really matter.

Just think if you are female buying clothes - chances are that someone bought your purchase previously and returned it after waering it to some party.

tie_mi_shu · 02-01-2006 05:15AM

whiskeyman wrote:

Not always true, and not in this case either.
I would expect a cr note / exchange to have been acceptable though.

i done some consumer law and if a shop/store offers a credit note their admitting liability..

steviec · 02-01-2006 05:41AM

tie_mi_shu wrote:

i done some consumer law and if a shop/store offers a credit note their admitting liability..

No that's rubbish. If a shop offers a credit note it means they're trying to keep good customer relations. The customer has no legal right whatsoever to a refund if they buy something and change their mind, however any shop manager with any sense/morals would allow the customer an exchange or credit note.

In the case of Game though, they have a specific policy of a money back guarantee, which you should find printed on the back of your receipt. If there's no small print about PC games(I have no idea if there is), then you are legally entitled to a refund, because the right to a refund was part of your original contract with them when you bough the game.

Dustaz · 02-01-2006 08:08AM

havent bothered reading all the replies because lets face it: its after hours.

If it was a multiplayer game, good luck. You wont get your money back, and theyre idiots if they do give you money back.

If its a single player game, then you have a case.

Hobbes · 02-01-2006 08:17AM

Dustaz wrote:

If its a single player game, then you have a case.

That would depend too on the game. HL2 for example the DVD version locks the serial number to an account so you can never use that DVD again unless you own the account.

Dave! · 02-01-2006 11:31AM

jimmycrackcorm wrote:

I don't understand what the problem is with returning pc games - after all xbox / Playstation games are copied also albeit wiht more difficulty. As long as the item is returned of merchantisable quality like any it shouldn't really matter.

It's because most PC games have serial numbers that you have to enter on installation, and once you do that, the game can't be installed on another computer.

as far as I know...

TerrorFirmer · 02-01-2006 11:34AM

jimmycrackcorm wrote:

I don't understand what the problem is with returning pc games - after all xbox / Playstation games are copied also albeit wiht more difficulty. As long as the item is returned of merchantisable quality like any it shouldn't really matter.
Just think if you are female buying clothes - chances are that someone bought your purchase previously and returned it after waering it to some party.

That's a bit silly. Xbox and ps2 games, especially xbox games, are alot harder to copy and generally speaking I'd say 90% of people who copy pc games due to its simplicity don't know how to copy ps2 games, let alone xbox. They can also be used 100% by anyone else who happens to re-buy this returned item without danger of loosing out.

It does matter very much for single player games on the PC, not AS much, but seeing as all major games nowadays use CD-Keys binded to their original installion comsumer, it means you could pay 50 quid for a game be it single player or multiplayer to find yourself either banned from playing online or simply unable to play at all.

4Xcut · 02-01-2006 11:48AM

DaveMcG wrote:

It's because most PC games have serial numbers that you have to enter on installation, and once you do that, the game can't be installed on another computer.

as far as I know...

of course you can use it on another computer. possibly not online play but to say that you can never install on another machine is incorrect. what if you upgrade computer. also the cd-ROM and DVDROM are read only so how could it record that the cd key had been used.

Dont be at yourself · 02-01-2006 11:57AM

Dustaz? What rock have you been hiding under?

Pythia · 02-01-2006 12:06PM

Thumper Long wrote:

You are in absolutely no way entitled to a refund because you changed your mind or got two of something. Any returns policy operated by a shop in regard to these returns is purely a gesture of goodwill, however if the goods are faulty within the first twelve months you are entitled to a refund as the goods are technically no longer fit for the purpose for which they were sold.

This isn't true. It's only in a 'reasonable period of time' which isn't defined. With phones it's generally 28 days for a refund.

Nightwish · 02-01-2006 12:39PM

If its a "change of mind" refund, the shop is under no obligation to give you the refund. Where I work, we will NOT exchange or refund games that are't faulty. The customer is told this at the point of purchase too, however it still doesnt stop people chancing their arm bringing back games that they have finished or trying to change Tiger Woods 04 for 05, even though the 04 game looked as though it was danced on.

the_menace · 02-01-2006 02:23PM

Game used to have a 10 day return policy if you weren't happy with your game. A few years ago I bought Marvel vs Capcom for the PS2 thinking it would be a decent beat em up á la Streetfighter but it was an absolutely rubbish button basher. I brought it back to the store about a week later, explaining to the staff that it was completely crap and they told me that I had every right to exchange it for another game under their return policy. I'm not sure if that policy was in place for PC games at the time though.

Doodee · 02-01-2006 02:45PM

friend once told me that it was in relation to the License agreement with the software.
dunno how true that is...

projectmayhem · 02-01-2006 05:15PM

NekkidBibleMan wrote:

WRT PC games: If they came back to us sealed, there was no problem. If they didn't, and it was of saleable quality (and not protected by cd keys etc), we'd generally take it back. If they came back to us either worn, or require a CD Key/online registration, then we'd generally refuse. But with such games, the policy, and reasons behind it, were explained before the original sale was made. I was sick to death spieling on about HL2.

absolutely. and this is the issue, the vast majority of PC games require cd keys, so returning them to the store claiming they're faulty is always dodgy. as i said, i worked in xtravision, and it's rare to sell sealed games as most stores only stock multiples of new/popular games. this is because we used to take the disc out, store it in a little slip thingy, and put the case on the shelves, so bringing it back it wouldn't have a seal either way.

and HL2... omfg, that annoyed me.
"what do you mean i need the internet to make a steam?"

RuggieBear · 02-01-2006 05:27PM

What happens if you don't agree with the EULA and chose not to install the game?

faceman · 02-01-2006 05:51PM

Dont GAME have a 14 day returns policy with a no quibble? The last time i was there i bought "Destroy All Humans" on PS2. It was a shoite game so i brought it back 3 days later and changed it for "Area 51". Told yer man it was crap. There was no probs.

Thats the company policy though and it was stated all over the shop at the time. Maybe they have since stopped it?

Either way in normal circumstances if the goods are not defective or of merchantable quality, they are under no obligation to refund or exchange. Just cos u dont like a game doesnt mean its defective!

Hobbes · 02-01-2006 06:13PM

RuggieBear wrote:

What happens if you don't agree with the EULA and chose not to install the game?

In theory you should be refunded. However you would probably have to go to the creators of the game.

Hobbes · 02-01-2006 06:15PM

projectmayhem wrote:

absolutely. and this is the issue, the vast majority of PC games require cd keys, so returning them to the store claiming they're faulty is always dodgy.

On the other hand Game have on occasion put boxes out that have the CD key visible. Can't remember if it was HL2 or WOW (mentioned it in a post before).

Vorsprung · 02-01-2006 06:23PM

Shouldn't this really be moved to Consumer Issues? Seems like people post here instead of taking the milisecond that it takes to think of the forum it should be in.

Ri_Nollaig · 02-01-2006 07:56PM

Hobbes wrote:

On the other hand Game have on occasion put boxes out that have the CD key visible. Can't remember if it was HL2 or WOW (mentioned it in a post before).

i have seen this happen aswell before
in many cases (hl2 in particular or basicly all online games) the serial key is much more important then the cd

rainbow kirby · 02-01-2006 10:43PM

The branch of GAME where I work has started putting security tags on the empty boxes of PC games with CD keys inside the box which keep the boxes closed...

Sparky · 02-01-2006 11:22PM

rainbow kirby wrote:

The branch of GAME where I work has started putting security tags on the empty boxes of PC games with CD keys inside the box which keep the boxes closed...

They should then do the same thing aswell after they show you the disc, so that they know that it hasnt been open since the cashier showed you the disc.

Can GAME do this?

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