NTL Online checker

machalla · 2005-02-14 13:03:10

I'm curious. Has anyone else noticed that their NTL account number in the NTL checker is now showing as BB being available? Yet when you call them up they say its "in your area" just not your street yet? I just checked mine and got all excited when I saw BB available. Called them and disappointment.. Conspiracy theory view…

14-02-2005 02:03PM

#1

machalla

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I'm curious. Has anyone else noticed that their NTL account number in the NTL checker is now showing as BB being available? Yet when you call them up they say its "in your area" just not your street yet?

I just checked mine and got all excited when I saw BB available. Called them and disappointment..

Conspiracy theory view : Is this a minor response to Smart announcing their BB product (and possibility of viewing TV over DSL lines)

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#2 14-02-2005 02:20PM

Sarsfield

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Yup! I check my a/c on there about once a week. Got a bit excited when I checked last Thursday.

Phoned up and got told that Dublin 20 has barely been touched and that, bacically, I shouldn't hold my breath.

No NTL, no Smart, no rollout plans in Chapelizod.

Edited to add the website allowed me to proceed and order bb anyway. The confirmation message says I'll be contacted within 24 hours to arrange an installation time. Can't wait :rolleyes:

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#3 14-02-2005 05:13PM

Lex_Diamonds

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Can someone link me to that online checker?
Thanks.

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#4 14-02-2005 06:09PM

Adey2002

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Lex_Diamonds wrote:

Can someone link me to that online checker?
Thanks.

http://www.ntl.com/locales/ie/en/sales/

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#5 14-02-2005 06:12PM

lomb

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Sarsfield wrote:

Yup! I check my a/c on there about once a week. Got a bit excited when I checked last Thursday.

Phoned up and got told that Dublin 20 has barely been touched and that, bacically, I shouldn't hold my breath.

No NTL, no Smart, no rollout plans in Chapelizod.

Edited to add the website allowed me to proceed and order bb anyway. The confirmation message says I'll be contacted within 24 hours to arrange an installation time. Can't wait :rolleyes:

are iol not available there? very good service.

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#6 14-02-2005 07:47PM

dub45

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lomb wrote:

are iol not available there? very good service.

Except for their legenday accounts department and frequent stories like this one! No company with an accounts department as manifestly imcompetent as IOL's deserves a recommendation no matter how good their service is.

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#7 14-02-2005 10:27PM

GerardKeating

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machalla wrote:

I'm curious. Has anyone else noticed that their NTL account number in the NTL checker is now showing as BB being available? Yet when you call them up they say its "in your area" just not your street yet?

I just checked mine and got all excited when I saw BB available. Called them and disappointment..

Conspiracy theory view : Is this a minor response to Smart announcing their BB product (and possibility of viewing TV over DSL lines)

Same here in Galway, the online checker say yes, but the guy on the phone says his system sayes no.

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#8 15-02-2005 01:46AM

dub45

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machalla wrote:

I'm curious. Has anyone else noticed that their NTL account number in the NTL checker is now showing as BB being available? Yet when you call them up they say its "in your area" just not your street yet?

I just checked mine and got all excited when I saw BB available. Called them and disappointment..

Conspiracy theory view : Is this a minor response to Smart announcing their BB product (and possibility of viewing TV over DSL lines)

Obviously they have changed their policy. Will only result in more calls to their Call center making their legendary customer service even worse!

Are they still offering a free trial for new customers?

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#9 15-02-2005 03:32AM

Infini

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I think the free trial thing is over but you get 50% off the first 3 months instead now.

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#10 15-02-2005 04:41AM

FuzzyWuzzyWazza

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I have had NTL BB since it came out roughly 3 years ago (Tallaght). Trying to get IOL/ESAT in Kilcock since last November, the just keep telling me that my starter pack and gear are in the post and should be with me in a week or so, utter BO**OX if you as me!! :mad:

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#11 15-02-2005 04:47AM

causal

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FuzzyWuzzyWazza wrote:

I have had NTL BB since it came out roughly 3 years ago (Tallaght). Trying to get IOL/ESAT in Kilcock since last November, the just keep telling me that my starter pack and gear are in the post and should be with me in a week or so, utter BO**OX if you as me!! :mad:

WTF - are you waiting since November!!!!!! :eek:

Can you call in to their office and collect it by hand.
Tell them you've been recently inspired by films like American Psycho, and The Texas Chainsaw Massacre, and that you really want your BB now

causal

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#12 15-02-2005 01:32PM

kasintahan

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FuzzyWuzzyWazza wrote:

I have had NTL BB since it came out roughly 3 years ago (Tallaght). Trying to get IOL/ESAT in Kilcock since last November, the just keep telling me that my starter pack and gear are in the post and should be with me in a week or so, utter BO**OX if you as me!! :mad:

Mate of mine was in a similar position - but seen as he is the lazy type, he rang Eircom and they had their pack to him in 4 days.

Esat/IOL are losing customers on their system and they don't seem to give a sh1t.

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#13 16-02-2005 03:37AM

dub45

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machalla wrote:

I'm curious. Has anyone else noticed that their NTL account number in the NTL checker is now showing as BB being available? Yet when you call them up they say its "in your area" just not your street yet?

I just checked mine and got all excited when I saw BB available. Called them and disappointment..

Conspiracy theory view : Is this a minor response to Smart announcing their BB product (and possibility of viewing TV over DSL lines)

No matter what you put into the account number it now shows the three options as being available!!!!!! What a wast of people's time!!!!

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#14 16-02-2005 10:41AM

machalla

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I got a pm from someone from NTL explaining that something is up with their online checker currently. If it can't find your info it just displays all of the options whether they are available or not. So that explains it. Also got some idea that where I live currently is not on the roadmap for NTL BB upgrade anytime soon.

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#15 16-02-2005 11:45AM

silent

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dub45 wrote:

No matter what you put into the account number it now shows the three options as being available!!!!!! What a wast of people's time!!!!

the page name should give you a hint
http://www.ntl.com/locales/ie/en/sales/unrecog.asp?pid=0
uncrecog.asp stands for unrecognized - maybe only accounts that are capable of getting broadband do show up a recognized? tried 2 accounts, both unrecognized *shrugs* not available near me anyway, smart's dsl will however

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#16 16-02-2005 12:26PM

chorus techy

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machalla wrote:

I'm curious. Has anyone else noticed that their NTL account number in the NTL checker is now showing as BB being available? Yet when you call them up they say its "in your area" just not your street yet?

Same with myself - and they have no excuse about it being available in my area but not on my street. They have being down broadband in my area for the past 4 or 5 years now, but incredibly, its only my SIDE of the road that seems to be out of the service area People on the opposite side of my street have cable modems that work grand

If you know someone with an ntl cable modem, it might be worth a try hooking it up to your own cable connection and seeing if it can lock on a signal. I remember a mate of mine telling me ntl used to BS all the time about broadband not being available in his area, but he got hold of a cable modem and surprise, surprise - it worked! So that shut them up and they eventually installed him.

Obviously, ntl have no idea of what services are available where

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