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IOL/Esat trouble - again

  • 09-02-2005 4:23pm
    #1
    Registered Users, Registered Users 2 Posts: 2,243 ✭✭✭


    Yet more connection issues. Anyone else getting random disconnections from game servers or having their active connections just severed? (DSL is still on, just connections are cut)


Comments

  • Closed Accounts Posts: 110 ✭✭PaulMcG


    I've not lost my IOL BB connection once since I got it before Christmas...


  • Registered Users, Registered Users 2 Posts: 2,468 ✭✭✭Lex_Diamonds


    Up and down like Marilyn's skirt over here. Same for a mate with it down the road (iol users).


  • Registered Users, Registered Users 2 Posts: 804 ✭✭✭TimTim


    Stable as a rock for me had the occasional problem but I can't remember any problems within the last 3-5 months


  • Registered Users, Registered Users 2 Posts: 6,328 ✭✭✭OfflerCrocGod


    No problem - for many months now smile.gif


  • Registered Users Posts: 27 Mutor_CS


    I've had a lot more connection drops to servers and to TeamSpeak / IRC during the last week or so.
    I've also started to get constant packet loss in half-life online games for almost a week now, with 'net_graph 3' it's always around 7 to 10 packets lost.

    I've to check my router first before I blame IOL, but it wouldn't surprise me it's their fault. Traceroute results are inconsistent, some pings are large, some are normal, and some time out. I'll do a few ping tests later and try to learn more.


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  • Registered Users, Registered Users 2 Posts: 2,243 ✭✭✭zoro


    I've had those exact problems for a very long time now. And I've gone through 3 routers so it's definitely not the router on my end :)


  • Closed Accounts Posts: 345 ✭✭padraigf


    Has anyone else been having woeful performance on IOLBB+ for the last while?

    Up until recently I've had pretty good performance. Pings not as good as eircom, but well within what i'd call acceptable. (60-80ms to a 40 man CS:S Server in the UK).

    Lately, ingame CS:S has reported constant heavy loss on upstream (choke:20-40) and constand loss on the downstream too (loss:5-10). I'm using the right rates, cmdrate 30 updaterate 30 cl_rate 7500. Changing them any higher or lower doesnt improve performance at all.

    Using "ping plotter" I've performed traces to esat's primary and secondary dns servers under instructions from their tech support, and i'm waiting for a respons from them. At peak times we're talking about 50ms to their DNS server with 20-30% packet loss! Similarly 90ms pings to english games servers with 30% packet loss. I think this is just *way* through the roof for the definition of a rubbish service.

    I've reset my modem/router and inputted all my settings again. I've reformatted my PC in sheer desperation incase I had some malicious little bugger destroying my net connection.

    Up until recently there was no problem at all with the service, and I'd go as far as saying I was chuffed with it and pitied the eircom fools with their download limits of 4 or 8 gigs! Now I'm seeing if I can break my contract because of the sh*tty service.

    Anyone have *any* ideas at all on this? Tech support have been typically useless.


  • Registered Users, Registered Users 2 Posts: 3,357 ✭✭✭snappieT


    I'm getting this aswell. Its because stupid neighbours learned how to use stupid Gnutella. Contention down the shíthole


  • Closed Accounts Posts: 345 ✭✭padraigf


    Forgot to mention that I'm in shankill, not a million miles from the exchange. WELL inside the 4.5km or whatever ADSL is specced for. Maybe 1km?


  • Closed Accounts Posts: 345 ✭✭padraigf


    same problem yeah.... just after making my own thread about it. **** at tech support maintain it aint their problem too :(


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  • Registered Users, Registered Users 2 Posts: 4,573 ✭✭✭Infini


    Yeah right. They probably have a fauly exchange or something and don't have the balls to admit it. Any of you with problems in a similar area to one another?


  • Registered Users, Registered Users 2 Posts: 2,243 ✭✭✭zoro


    Coolock - TERRIBLE pings tonight ... TERRIBLE
    They'll be getting a call from me tomorrow


  • Closed Accounts Posts: 267 ✭✭C Fodder


    Sure it aint the router cause the Zyxel thinges aint the best. Gotta restart mine at least once a day cause it starts dropping packets and eventually connection degrades to rubbish(second one this is happening to).


  • Closed Accounts Posts: 345 ✭✭padraigf


    Shankill here. the zyxel is rubbish, but i always restart it right before games. restarting it has a slight effect, but slight enough to maybe be placebo. Loss:10 Choke:40 Ping:100 tonight on my CS server! Only 8 of us online playing aswell! Its a f'n joke!


  • Registered Users, Registered Users 2 Posts: 6,007 ✭✭✭Moriarty


    Threads merged.


  • Registered Users, Registered Users 2 Posts: 2,243 ✭✭✭zoro


    Thanks Moriarty


  • Closed Accounts Posts: 345 ✭✭padraigf


    yeah, cheers. thats some nice modding :)


  • Registered Users, Registered Users 2 Posts: 509 ✭✭✭butts


    Was having similar problems with IOL until I put my D-Link DSL modem into bridge mode and let my Netgear router handle the login details and monitor the connection status. My last login duration was 920 minutes. My connection never lasted more than a few hours when I relied on the D-Link modem to handle the connection.


  • Closed Accounts Posts: 101 ✭✭JohnMorrissey


    I've been having problem with IOL for the past few weeks. Connections dropping for 5 mins etc...


  • Registered Users, Registered Users 2 Posts: 2,468 ✭✭✭Lex_Diamonds


    Am I right in saying that tech support simply fob people off every time? How the hell do we get this sorted? Im assuming they have no idea what it is so they dont admit there is a problem.


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  • Closed Accounts Posts: 101 ✭✭JohnMorrissey


    Seems to have got more frequent today, with longer outages.


  • Closed Accounts Posts: 75 ✭✭DrChoda


    Been having huge problems as well.
    The only thing consistent is the lack of answers provided by IOLbb
    Getting huge amounts of packet loss. Up and down transfer speeds, but nowhere near acceptable.
    For gaming?
    moderately low ping, sometimes spiking. Constant loss and choke.
    This type of service is just getting stupid.
    :confused:

    *note: Last time this happend, they acted like nothing was wrong on their end. Then many customers began to be affected and it turned out they were upgrading. Finally, they let the public know.


  • Closed Accounts Posts: 75 ✭✭DrChoda


    Am I right in saying that tech support simply fob people off every time? How the hell do we get this sorted? Im assuming they have no idea what it is so they dont admit there is a problem.

    I'd bet money that this is the truth.
    I can't get an answer out of them, but usually they push it as a user problem.
    I've tried running a few packet loss tests and although I can get out, nothing seems to be bouncing back to me, it always timesout. (not my firewall issue either)


  • Subscribers Posts: 9,716 ✭✭✭CuLT


    Awful for me too, random disconnects and packet loss, huge amount of file corruption over FTP.


    I haven't restarted my modem for two months though... which may be a problem O_O;


  • Closed Accounts Posts: 345 ✭✭padraigf


    Just on to them on the phone there this evening. If you want to register your complaint do the following:

    Describe how your ping is fluctuating in games. Emphasize your packet loss (they won't guarantee ping but youve got them in a corner with packet loss). Get a program such as ping plotter (www.pingplotter.com). Run traces to the following addresses:
    192.111.39.1
    192.111.39.1
    google.ie
    You need to run one at off-peak times when your service is fine, and one when the service is crap. Again, emphasize packet loss. This is *all* they will listen to.

    I did this and I seem to be getting somewhere with their tech support. I'll keep u guys posted with the results whenever they respond. Since its gone on to their 2nd level analysts. Beyond me how u need an analyst to see 25% PL as a problem but there ya go :rolleyes:


  • Closed Accounts Posts: 101 ✭✭JohnMorrissey


    Still going for me... cannot make any new connections, yet all existing connections work without trouble, e.g cant load webpages or connect to games, msn etc, yet if I have a download/upload started before the outage, it keeps going fine at full speed.


  • Closed Accounts Posts: 9 nosferatu


    Are people using USB or Ethernet? if it's Ethernet try reducing the MTU on your network adaptor to 1460, as the default is 1500 and with that setting every packet sent is going to have to be fragmented meaning your modem will have to send twice as many packets as it needs to.

    May not have anything to do with anything, but probably a good idea anyway.


  • Registered Users, Registered Users 2 Posts: 2,243 ✭✭✭zoro


    holy _f*ck_ the packetloss today is unbearable! not 5 seconds of uninterrupted gameplay :s


  • Registered Users, Registered Users 2 Posts: 13,016 ✭✭✭✭vibe666


    not into online games much meself, so can't comment on that sort of thing, but I had no end of trouble with my connection just cutting off in the first 2 months of my trial. i contacted them 3 times and the last time i told them that if it wasn't sorted that i wouldn't be continuing the service after the trial if the problem wasn't sorted. never hard a peep back, but the problem went away after 3 days.

    I've also since turned off dhtp etc. on the modem and i'm using a broadband router to do all the work and it seems a lot better.

    i know it's not likely to help anyone here, but i just wanted to share. ;)


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  • Closed Accounts Posts: 9 nosferatu


    zoro wrote:
    holy _f*ck_ the packetloss today is unbearable! not 5 seconds of uninterrupted gameplay :s
    Have you tried my suggestion above?

    To me it sounds like one of 4 things.

    1 you're in an area where contention is an issue.
    2 Either your PC is eating up resources/bandwidth, or if you have more than one PC someone else in your household could be eating up bandwidth intentionally or otherwise.
    3 You've got a shoddy modem. Any chance of getting another make not supplied by iol to even try out for a few nights?
    4 Could be a dodgy line, possibly being affected by interference of some kind, the least likely but still a possibility.

    It sounds more likely to be the first one, that kind of behaviour is pretty typical of contention issues. The next most likely one is the third, even in this thread there are already 3 people who say they have improved performance by either changing or rebooting their modem.


  • Registered Users, Registered Users 2 Posts: 2,243 ✭✭✭zoro


    Nosferato: Actually I did change my MTU (something I was literally doing when I read your post anyway) and I noticed the pings to my common servers drop.

    The modem is my 3rd one supplied by IOL, and it's given my no problems as of yet. I'll give the cycling a go and see how it is for a while.

    Thanks for the help though


  • Registered Users, Registered Users 2 Posts: 2,386 ✭✭✭Attol


    Nosferatu, did u notice that he said *today*. The connection with iol was fine up until a few weeks ago but suddenly went downhill then. If it was a bad modem or someone else in the house I hardly think it would have caused the problem to suddenly start.
    Anyway I'm having same thing today, really bad choke on counterstrike. Hope they do something soon...


  • Closed Accounts Posts: 101 ✭✭JohnMorrissey


    My pings are fine, until the connection just drops, lol. Seems to sort itself out after 5 mins or so then get a few hours until it starts again


  • Subscribers Posts: 9,716 ✭✭✭CuLT


    My pings are fine, until the connection just drops, lol. Seems to sort itself out after 5 mins or so then get a few hours until it starts again
    This is exactly what I get, and I can guarantee I won't be paying money for this service.
    (No, I'm not just bitching online, I have had my complaint logged in their database).


  • Closed Accounts Posts: 101 ✭✭JohnMorrissey


    Let me know if you find a fix =/


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  • Registered Users, Registered Users 2 Posts: 3,225 ✭✭✭JackKelly


    my line is dropping all over the place.Quite annoying for downloads


  • Closed Accounts Posts: 419 ✭✭chorus techy


    TimAy wrote:
    my line is dropping all over the place.Quite annoying for downloads

    Same here (Dub 6W) - the downloads begin to slow down, SOME pages fail to load and then the DSL sync light goes off. Very irritating


  • Registered Users Posts: 275 ✭✭BugBlaster


    Have had this DSL for 14 months now, same ole Zytel usb modem, never any trouble at all, cept the 24 hourly disconnect the pc does.


  • Closed Accounts Posts: 101 ✭✭JohnMorrissey


    Well, atleast it's their end not mine. Will ring and complain.


  • Closed Accounts Posts: 9 nosferatu


    Same here (Dub 6W) - the downloads begin to slow down, SOME pages fail to load and then the DSL sync light goes off. Very irritating

    If the DSL sync light goes out then that's a physical problem somewhere between your modem and the exchange, so either a dodgy line or modem is more than likely at fault there. That light should stay green even if you're not dialed in, so ring tech support and get it looked into.


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  • Closed Accounts Posts: 1,148 ✭✭✭The General


    I have esat broadband at home and it hasnt been working all weekend, anyone know whats wrong with it.
    When we turn on broadband router 'Act' light does not light up.
    When we type 'ip config' in dos it says our ip address is 0.0.0.0
    When we try change ip address, we right click TCP/IP and click 'properties' but nothing comes up.
    Also when ever we open a web browser, the windows xp taskbar changes from its normal blue to a silver windows 98 one.

    Anyone got any ideas??


  • Closed Accounts Posts: 273 ✭✭philtaylor


    Whats going on at the moment . Access to any P2P Servers was lost for the last week as 4/5 of the programmes said I was behind a firewall even do I have none installed . Then I tried a web- tunnel and can now access it but at very slow download rate -- 10-20kps

    Any ideas,


  • Subscribers Posts: 9,716 ✭✭✭CuLT


    Sure the modem isn't set up as a router? First thing I did was set it to bridge.


  • Closed Accounts Posts: 273 ✭✭philtaylor


    cheers , i'll have a look , do think it was setup like that as I havent any problems before , can it revert back etc


  • Subscribers Posts: 9,716 ✭✭✭CuLT


    Oh yeah, switching between the two is no problem when you have the manual to hand iirc. IOL's Quick setup guide has all the necessary details.


  • Closed Accounts Posts: 419 ✭✭chorus techy


    nosferatu wrote:
    If the DSL sync light goes out then that's a physical problem somewhere between your modem and the exchange, so either a dodgy line or modem is more than likely at fault there. That light should stay green even if you're not dialed in, so ring tech support and get it looked into.

    I couldn't be bothered really, as I'm getting rid of the free trial this Thursday. Absolutely nothing would encourage me to keep on Esat BT broadband whatsoever.


  • Closed Accounts Posts: 9 nosferatu


    Moderater wrote:
    My broadband its ****ed, it wont work the 'act' light on the modem doesnt light up at all anymore, and when i type 'ip config' into dos it says my ip address is 0.0.0.0 and when i try to change my ip address, go to network connections select TCP/IP and click properties nothing appears, any suggestions????? I had outpost firewall running on machine for ages and thought that might have ****ed up, i uninstalled it and broadband worked for about half an hour the it went again

    I had the exact same problem about a month ago, and the only way I could find to fix it was to restore the modem to factory default and set it up again. When your IP address is 0.0.0.0 it means you're not picking up an IP address via DHCP from the modem. You might want to try reinstalling drivers (if it's USB) and see if tht makes a difference, but that didn't work for me.


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