Yadda Yadda (Yet another dire digiweb ache)

alleepally · 2005-01-26 22:28:40

Well folks, I am sad. Started out with high hopes for Digiweb last April. I posted a thread entitled "Diary of a new broadband user" as at the time many people were considering Digiweb but no one hard ordered so I guess I was a guinea pig in a way. My report at the time was all good. Product delivered on time, easy setup,…

26-01-2005 11:28PM

#1

alleepally

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Well folks, I am sad. Started out with high hopes for Digiweb last April. I posted a thread entitled "Diary of a new broadband user" as at the time many people were considering Digiweb but no one hard ordered so I guess I was a guinea pig in a way.

My report at the time was all good. Product delivered on time, easy setup, super downloads and pings...

Had a problem in November which took a bit longer than I would have liked to get resolved but just the last 3 to 4 weeks have been desperate.

My pings and download speeds are out of whack. On the digiweb speed test tonight I'm getting LESS than a 56k modem which is bad. It's only the last week and a half that I decided to contact digiweb as it was "bearable" up to that point.

Cut a long story short I got home early yesterday evening to call support and got through but basically I don't hold out much hope of getting this issue resolved as the support person said it could be a line problem. He mentioned something about a DSL upgrade scheduled at 10am tomorrow and if I don't see an improvement after this to contact them again.

I just wanted to post here to see if anyone else is experiencing such bad download speeds. If so, post away.

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#2 27-01-2005 12:40PM

Axl

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C:\Documents and Settings\user>ping www.jolt.co.uk

Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:

Reply from 195.149.21.11: bytes=32 time=66ms TTL=57
Reply from 195.149.21.11: bytes=32 time=65ms TTL=57
Reply from 195.149.21.11: bytes=32 time=65ms TTL=57
Reply from 195.149.21.11: bytes=32 time=65ms TTL=57

Ping statistics for 195.149.21.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 65ms, Maximum = 66ms, Average = 65ms

Mine seems to be sorted - anyone else comfirm?

With my previous dealings with €ircon, I could probably point the finger at them if there were any delays etc with the upgrade.
My 2 cents ...

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#3 27-01-2005 07:50PM

Xithus

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Anybody else having problems with digiweb today ? For some reason I can't get access to some websites, and msn won't logon.

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#4 27-01-2005 08:20PM

jaggeh

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xithus neglected to mention that we get 200-260 pings on any game server
webpages are slow to repsond, at times when we ping a website we get great responses, then a few minutes later (and for hours after) the ping is terrible and we get horrible packet loss. this has been going on since the start of december/mid november.

we have been on the phone to them a good few times and sent ping reports and weve had no joy from them.

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#5 27-01-2005 09:28PM

alleepally

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Just home and checked out speeds... All is sorted I'm glad to say, in fact it's actually faster now than it was in April when I got it installed first. Boards.ie ping 24ms, jolt.co.uk 35ms. Giganews speed test 433 kbps.

Whatever this upgrade was it's done the trick!

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#6 28-01-2005 01:48AM

Axl

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Xithus wrote:

Anybody else having problems with digiweb today ? For some reason I can't get access to some websites, and msn won't logon.

I had the same problem, phoned into the good people at support. Waited a bit - then they came back and told me to try Dr TCP. I ran this and changed my MTU size down to 1400 - problem gone. Not sure of the technical explanation - but something to do packet sizes or something.
What size package are you on?

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#7 28-01-2005 01:16PM

Xithus

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Axl wrote:

I had the same problem, phoned into the good people at support. Waited a bit - then they came back and told me to try Dr TCP. I ran this and changed my MTU size down to 1400 - problem gone. Not sure of the technical explanation - but something to do packet sizes or something.
What size package are you on?

Genius, that worked a treat. My flatmate spent 3 hours on the phone with them yesterday. Shame they didn't tell all there staff that :rolleyes:

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#8 28-01-2005 04:20PM

Rez-N-8

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I have had an awful time with digiweb. In the last 4 months i am getting 64k download speeds instead of what i am paying for which is 512k, there support is useless i have rang them at least 20 times in the last few weeks and nothing has got better. I lost it with them today and said unless the sort it out and i get the service i am paying for the will not be getting anymore money out of me. When i put this 2 them they basically said **** off we don't care. I have had the service for over a year now and to be honest it was ok not great but ok. I would not recommend anyone to go near them with a 10foot poll.

Regards

verypissoff.

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#9 28-01-2005 05:50PM

Axl

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Rez-N-8,

What service do you have with them?

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#10 28-01-2005 06:29PM

Rez-N-8

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2 way sat broadband 512k

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#11 28-01-2005 06:44PM

SkepticOne

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Rez-N-8 wrote:

2 way sat broadband 512k

I think the other people on this thread are referring to Digiweb DSL. Digiweb also do wireless internet.

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#12 28-01-2005 07:59PM

CyberGhost

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there is already a big thread about this here

http://www.boards.ie/vbulletin/showthread.php?t=186361&page=1&pp=20

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#13 28-01-2005 08:00PM

CyberGhost

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btw how are your p2p speeds? bittorrent/emule?

oh yea, the improved pings are probably because lots of websites can't be accessed, and many people basically don't use internet

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#14 29-01-2005 04:14PM

Stone

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Well - I've been on Digiweb since August 2004. In the beginning everything worked like a charm ... good dl speeds from the web and P2P was also great.
BUT then suddenly - guess it was early November - everything went totally lame :eek: - dl speeds were dovn to a crawl etc. :mad:
Got a lot of excuses and BS from their Support .... nothing worked.

But behold - a few days ago everything was back to "the good ol' days"
I have a 512/128 connection and get ~450kbps dl speed ... also BT dl's around 50KB/s ... I just hope this isn't a dream - and I wake up to the crap from before

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#15 29-01-2005 04:56PM

ricey

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ya my bt speeds have been back to what you would expect the last few
day`s thank you digiweb....but 4 how long???

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#16 29-01-2005 05:15PM

jbkenn

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ricey wrote:

ya my bt speeds have been back to what you would expect the last few
day`s thank you digiweb....but 4 how long???

Until Digiweb realise their mistake (Thanks to you and Stone making them aware of it) and reinstate P2P traffic shaping

jbkenn

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