Ryanair - Grrrrrr.

Sleepy · 12-08-2004 12:02PM

Christ you went deep thread fishing here agent smith...

I think Blondie has a point to some extent but that said, I'd be of the opinion tha 90% of people that have complaints about Ryanair are just whinging because they ****ed up themselves.

whosurpaddy · 12-08-2004 12:09PM

when you arrive late i dont think its as simple for them as letting you walk through to the other passengers, even if they are just sitting in the next room. id imagine its more to do with passenger lists already having been sent to whoever controls these sort of things. although i can imagine how frustrating that must be.

jo.king · 12-08-2004 12:48PM

Last week i travelled to London - Wanted to go with CityJet as i figured i would have less hassle than i would with Ryanair – ok, so fair enough arrived late for my flight (no fault of my own) - arrived about 35 min before the flight was to take off and was told that i was to late and the flight boarding was closed - was then directed to the CityJet booking office where the girl was reading the paper and had no interest in helping me or directing me to another company, instead she suggested that she would 'put me on standby for tomorrow mornings flight' (which was 24hours later) I couldn’t believe they had no more flights leaving on a Saturday, but this was the case! Decided to go to a different Airline Ryanair wanted a staggering €215 for one way to Stanstead (PR$cks!!!!) Air France €195 to Heathrow (Business class) and BM wanted €150 to Heathrow (access to Business Class Lounge) – ended going with BM … was very frustrating though….have now learnt my lesson when dealing with LOW cost airlines!

Sleepy · 12-08-2004 12:55PM

Of course you paid through the nose for it Jo, last minute flights purchased in the airport are always sold at a premium.

BlitzKrieg · 12-08-2004 01:02PM

Right then...do you really wanna hear a ryanair horror story...

Right i use to have no probs with ryanair. It was usefull since i was studying in england and scarily enough with them it was cheaper to fly to england then to get the train home.

all's great until...

My course advised that i should have a PC in my apartment to do work outside the editing suites. So the next time i was home i packed my PC tower in a suitcase to bring over. Now to ensure the PC wouldnt be damaged i put it in among a few towels secured it tightly and the case itself was quite sturdy.

anyway. I arrive at dublin airport. And according to Ryanair. Just the suitcase a few towals and the pc tower was about 10 kg over their wieght limit. The result being i had to pay 60 euros in overwieght charges. That had me really pissed off.

fly foreward to summer and i was returning. Lucky for me a local band had offered to pay me to produce a music video for them. So i had to bring the PC back. This time i wasnt gonna get caught out with the overcharging by ryanair. I placed the tower in a less *armoured* bag, still covered it in numerous towels and plastic bags to secure it. But the bag was less protected now. Which had me slightly worried. Arriving at Stansted I explained the situation to the woman at the desk and she told me to put it through the fragile duct to ensure it would not be damaged.

all fine there no problems.

I arrive in dublin. After laughing at 3 americans who couldnt figure out if there EU or not (true story) i arrived at baggage claim to find my bag has not arrived. I waited 40 minutes until finally the PC arrived without the bag! It seems someone in Ryanair dublin airport felt that the PC needed to be taken out of the bag. The computer arrived with only a towel hanging off it and the entire front of it smashed in...

total costs to me 300 euros in repair and replacements and the loss of everything on my hard drive...

So of course i complained...I explained that the computer was removed from its bag (which i never got back) without my consent and damaged. Ryanair reply. We take no responsibility for any electronic equipment damaged during our flights.

THEY TOOK OUT OF THE ****ING BAG! HOW MUCH MORE RESPONSIBLE CAN YOU GET!

they ignored my following emails explaining that it was the fault of one of the baggage collectors who removed the computer from the bag. and i now sit with my computer with its new motherboard, cd writer, case and wiped hard drive. My internet is acting wierd since the fall and all in all i am quite pissed off.

Dave · 12-08-2004 01:16PM

Take them to the small claims court. I read about some person who brought them to court over a broken surf board which ryanair said they had no responsibility over, and won. You could use that case as precedent.

Mercury_Tilt · 12-08-2004 01:31PM

This post has been deleted.

Kone · 12-08-2004 01:32PM

They're cheap and they don't bend their rules for ANYONE.

If you don't like it, don't fly with them.

/Kone

Lump · 13-08-2004 12:40PM

I still love ryanair. Flew back from Gatwick last night, was delayed leaving by 25 minutes, due to the crappy weather experienced over the irish sea earlier in the day. I was pissing my self. The Captain, was running up and down the stairs bollocking people at the gate, giving out to people for arriving late, grabbing paper work off Dispatch crew. Fair dues to the guy we landed on time in Dublin. People were telling the hostesses to thank the captain.

Well done again Ryanair.

John

impr0v · 13-08-2004 01:10PM

BlitzKrieg wrote:

<computer story>

in other words, the 60 euro you saved by not going over weight cost you a packet more in damage repair.

i would never bring a comp on as baggage, have you seen the way they treat the bags? and if they scan the bag and see that it's basically just this big hunk of electronics wrapped in minimal disguise of course they are going to open it up to make sure it isn't something more suspicious.

you should have either taken it across on the ferry, couriered it or just brought the drive back and forth and had the shell of a computer in both places, would have saved you a lot of hassle.

Imposter · 13-08-2004 01:29PM

I was on 4 flights with them in the last 10 days and once we even landed 30 mins early. Even the captain was surprised.

Then again the next flight was half an hour late but that is almost to be expected when the plane comes from Dublin these days.

Lisapeep · 13-08-2004 01:58PM

You can't expect first class service when you pay for such cheap flights with Ryanair so you just have to get over it and thats that!

gobby · 13-08-2004 01:59PM

Trojan wrote:

...DevWhore (if that is your real name), sorry, but you won't find much sympathy here. Have you ever flown Aer Lingus to Frankfurt? I have, and it's a hell of a lot more expensive than Ryanair. To be honest, my real destination was Darmstadt, about 45 mins from Frankfurt...

I've flown in and out of Frankfurt Main with AerLingus for about €200 return. My final destination was also Darmstadt. I have also visited Darmstadt but flying with Ryanair. Trust me, Aer Lingus bring you way closer. Ryanair's idea of Frankfurt isnt even Frankfurt! Its a 3 hour bus journey away from Frankfurt Hbf. Which is the last thing you could want after having to make a stopover in London.

Actually, I have taken this route once the AerLingus way but maybe three or four times with Ryanair. Baxtards are just so goddamn cheap.

Curious, what were ye at in Darmstadt? (I lived there for a while)

edit:

I have to fly with Ryanair next week. I'm really worried bout the weight of my bags. Bricking it actually! When I flew out I was overweight and got charged about €60 all in all. (€30 in Dublin, same in Stanstead). I have managed to get rid of some of my luggage (my bro visited and I sent him home with an extra bag). I think if I am overweight I'm just gonna fu*k out a load of my gear there and then in the airport.

btw, the airport is Friedrichshafen Flughafen. Anybody know it? T'is a shed!

Civilian_Target · 13-08-2004 02:01PM

There are some very amusing stories here.

Suffice to say, thanks to my big cheiftec case, I would take my computer on the plane if I had to, but I'd take my hard disks out and keep them as handluggage. Of course, most of the time, I'd just put my computer on a freight service beforehand.

Personally, I never rarely fly Ryanair, because generally Aer Lingus and British Midland are often only 10 or 20 quid more expensive overall, and you'll easily save that on the price of gettting to the airport. Also, easyjet are generally much better anyway, so if Ryanair and esayjet are about the same price I'd always go easyjet.

Its much like accomodation, don't bitch that there's insects in your room if you're only paying 15 quid to stay in a youth hostel.

gobby · 13-08-2004 02:05PM

But sometimes the likes of AerLingus dont actually land close to where you might want to go! Rare, but it happens...

eth0_ · 13-08-2004 02:07PM

Mercury_Tilt wrote:

This post has been deleted.

Yeah, bring back fisty!

And lol @ the guy who put a computer in a suitcase...you foolio!

Imposter · 13-08-2004 02:11PM

gobby wrote:

I have to fly with Ryanair next week. I'm really worried bout the weight of my bags. Bricking it actually! When I flew out I was overweight and got charged about €60 all in all. (€30 in Dublin, same in Stanstead). I have managed to get rid of some of my luggage (my bro visited and I sent him home with an extra bag). I think if I am overweight I'm just gonna fu*k out a load of my gear there and then in the airport.

Last week both my case and hand luggage were weighed in Stanstaed going to Dublin but coming back to Linz from stanstaed they didn't check as thoroughly and even let through my case which was over the 15kg. Dublin and Linz were also fine with me.

therecklessone · 13-08-2004 02:19PM

BuffyBot wrote:

Waiting on people causes a delay in pulling back - and they get charged (i think on a per minute basis) for the time they stay at the gate afterwards. Most "normal" airlines will wait - but if you arrive after the stated check in time, they're under no requirement to do so.

More importantly, if the miss an allocated CTOT (slot allocated by the CFMU in Brusells to regulate traffic flows) they *could* face serious delays, and I mean 2 hours+ at times.

The_Conductor · 13-08-2004 02:33PM

Ok- my bitch about Ryanair- is that they quote ridiculous flight times for their flights, so that they can delibertly have amazing statistics for flights arriving on time (note: early is considered ontime). In a sample of 25 consecutive flights between London Stansted and Carcassonne (south of France) the average flight time was 47 minutes shorter than advertised, and the flights landed on average 22 minutes before schedulded (the difference being flights taking off late). Thats an extremely dupliticious manner of having brilliant flight statistics......

Re: Flying to the UK- I go across fairly often, at short notice I find Aerlingus cheaper (+ the 2.75 for the tube to Paddington beats the £15 return for the coach from Stansted)....... Its all relative.

Ignoring my advertising gripe- I have serious issues with a 15 Euro flight costing 79 Euro when taxes and charges are included. What you see, should be what you get.

Ryanair- The Low Fares Airline....... pah!

therecklessone · 13-08-2004 02:40PM

smccarrick wrote:

Ignoring my advertising gripe- I have serious issues with a 15 Euro flight costing 79 Euro when taxes and charges are included. What you see, should be what you get.

Ryanair- The Low Fares Airline....... pah!

Don't all airlines do it now though?

The_Conductor · 13-08-2004 02:53PM

Definitively not to the same extent.
Just booked two tickets to Lisbon on Aerlingus 5 minutes ago- they came to 220 + 32.53 taxes and charges each.
Earlier booked two flights to London Heathrow with Aerlingus again- weekend flights and all- it came to Euro 120 + 11.34 Euro taxes and charges for each ticket. (Same tickets would actually have been more expensive with Ryanair when travel by coach by discounted return ticket was considered, versus taking the tube from Heathrow- at 288 Euro (roughly))

The levels of hidden charges are not too significant with Aerlingus- while in the case of Ryanair they can be up to several thousand percent the original advertised cost of the ticket. Also- while its the case that last minute bookings cost more everywhere- a flight that originally was sold at 9.99 is suddenly 149.99 at the last minute on Ryanair- a 1500% hike.........

RuggieBear · 13-08-2004 02:56PM

smccarrick wrote:

Ok- my bitch about Ryanair- is that they quote ridiculous flight times for their flights, so that they can delibertly have amazing statistics for flights arriving on time (note: early is considered ontime). In a sample of 25 consecutive flights between London Stansted and Carcassonne (south of France) the average flight time was 47 minutes shorter than advertised, and the flights landed on average 22 minutes before schedulded (the difference being flights taking off late). Thats an extremely dupliticious manner of having brilliant flight statistics......

Actually something that always amused me too. I fly to Liverpool at least once a month to see my girlfriend. It only takes 25mins once the cabin doors are locked. Yet when i started on this route a couple of years ago Ryanair quoted an hour for travel length. Recently they have reduced this 45mins.....so even if the plane takes off 20mins late (which is quite regular) the chief air steward/ess annonuces on landing something along the lines of "Ryanair are delighted to welcome you to liverpool 15 minutes ahead of schedule...."

Suprised they haven't been done for false advertising or sumting

p

therecklessone · 13-08-2004 03:47PM

smccarrick wrote:

Earlier booked two flights to London Heathrow with Aerlingus again- weekend flights and all- it came to Euro 120 + 11.34 Euro taxes and charges for each ticket.

I'd love to know how you managed that. I've just checked DUB-LHR with Aer Lingus, on two seperate dates.

2 Oct (Sat), returning 3 Oct (Sun) - Taxes&charges = €44.27

4 Oct (Mon), returning 6 Oct (Wed) - Taxes&charges = €44.27

British Midland want €38.92 plus stg£3 credit card charge for the same flights.

FlyBe from Dublin to Exeter will cost me €57.78 in taxes and charges for the weekend of 2/3 October.

Cityjet DUB-LCY would cost €55.43 for the weekend.

smccarrick wrote:

The levels of hidden charges are not too significant with Aerlingus- while in the case of Ryanair they can be up to several thousand percent the original advertised cost of the ticket.

Agreed. The percentage increase in cost is huge with Ryanair, as you said often in the thousands. But you're still paying the same taxes, and usually the same charges, whichever airline you use.

Marq · 13-08-2004 04:01PM

I've been fúcked by Ryanair in the past, but to be honest, you get what you pay for. flying easyjet stansted to Rome last week, we were delayed both ways for 2 and a half hours each time. to fly with aer lingus direct from dublin (we flew ryanair to stansted and on from there) would have cost us an extra 60 euro (230 as opposed to 170). that's including taxes etc. I've made up my mind that I'm never flying with budget airlines again, it's just now worth the hassle. 60 euro extra is the price i'll pay for the slightest of Ryanair's whims (extra baggage, one minute late for check-in, name change). I won't bitch about them cos they're cheap, and that's what one should expect from a cheap airline, but I don't think I'll be flying with them again.

Or easyjet for that matter, worst airline i've ever flown on, and I've flown on a few. utter fúcking cowboys.

BlitzKrieg · 14-08-2004 02:48AM

impr0v wrote:

in other words, the 60 euro you saved by not going over weight cost you a packet more in damage repair.

i would never bring a comp on as baggage, have you seen the way they treat the bags? and if they scan the bag and see that it's basically just this big hunk of electronics wrapped in minimal disguise of course they are going to open it up to make sure it isn't something more suspicious.

you should have either taken it across on the ferry, couriered it or just brought the drive back and forth and had the shell of a computer in both places, would have saved you a lot of hassle.

at the time the ferry, shell of computer (couldnt just be hard drive, the entire computer is pumped up for spec. video editing, needed everything out of it) and courier where not options to me.

also Ryanair at stansted were told it was a computer and they put it through the *fragile* duct. If you ever been stansted you'd know that you have to put it through a different check in point when its marked fragile.

and if the computer got damaged in transport then it was my loss. But what got me was that the computer was removed from a secure baggage and then damaged...thats what got me. If my computer arrived still in bag and broken...its my fault. If it arrives without bag with the front missing...hmmmmmmmm

Victor · 14-08-2004 03:27AM

BlitzKrieg wrote:

I arrive in dublin. After laughing at 3 americans who couldnt figure out if there EU or not (true story) i arrived at baggage claim to find my bag has not arrived. I waited 40 minutes until finally the PC arrived without the bag! It seems someone in Ryanair dublin airport felt that the PC needed to be taken out of the bag. The computer arrived with only a towel hanging off it and the entire front of it smashed in...

Maybe they though there was a bomb in the case and security blew it up?

smccarrick wrote:

Earlier booked two flights to London Heathrow with Aerlingus again- weekend flights and all- it came to Euro 120 + 11.34 Euro taxes and charges for each ticket.

therecklessone wrote:

I'd love to know how you managed that. I've just checked DUB-LHR with Aer Lingus, on two seperate dates.
2 Oct (Sat), returning 3 Oct (Sun) - Taxes&charges = €44.27
4 Oct (Mon), returning 6 Oct (Wed) - Taxes&charges = €44.27.

Are smccarrick's figures one way? There are no taxes flying from Dublin, there are on the way back.

Imposter wrote:

Last week both my case and hand luggage were weighed in Stanstaed going to Dublin but coming back to Linz from stanstaed they didn't check as thoroughly and even let through my case which was over the 15kg. Dublin and Linz were also fine with me.

There is a definite pattern of them checking more in Stansted - where fewer people have the option of culling their luggage.

tovalee · 16-08-2004 02:55AM

Slightly off topic, but i found this amusing. In Ryanair's terms and conditions page, they list prohibited items. Guess I wont be taking my cattle prod on holiday after all..

Some of the other prohibited items:

catapults, harpoon and spear guns, Animal humane killers, stun or shocking devices, e.g. cattle prods, ballistic conducted energy weapons (laser),

infectious or biological hazardous material - e.g. infected blood, bacteria and viruses

chainsaws, model aircraft, lawnmowers,

Do people really try to take lawnmowers on board? :eek:

The_Conductor · 16-08-2004 08:19AM

tovalee wrote:

Slightly off topic, but i found this amusing. In Ryanair's terms and conditions page, they list prohibited items. Guess I wont be taking my cattle prod on holiday after all..

Some of the other prohibited items:

catapults, harpoon and spear guns, Animal humane killers, stun or shocking devices, e.g. cattle prods, ballistic conducted energy weapons (laser),

infectious or biological hazardous material - e.g. infected blood, bacteria and viruses

chainsaws, model aircraft, lawnmowers,

Do people really try to take lawnmowers on board? :eek:

Ok- Maybe people don't take lawnmowers on board- but I did witness a certain individual (who is a list member) attempt to bring a smallish fridge onboard as portable luggage (Aerlingus to London) and being gutted when made place it in the hold because it contains Freon gas. I also witnessed an Indian lady attempting to transport an entire marble fireplace with her as carry-on luggage on a Ryanair flight from London (to Dublin) - you can imagine the fun that ensued.....

Re: your list of prohibited items above- last time I checked Laser devices they were not ballistic. Ballistic relates to the motion of items under their own momentum and the force of gravity- i.e. it definitively does not apply to "light".......

Ye gods- its too early in the morning......

Shane

BuffyBot · 16-08-2004 09:00AM

catapults, harpoon and spear guns, Animal humane killers, stun or shocking devices, e.g. cattle prods, ballistic conducted energy weapons (laser),

infectious or biological hazardous material - e.g. infected blood, bacteria and viruses

chainsaws, model aircraft, lawnmowers

You would be very surprised what people try to bring aboard aircraft!

gobby · 16-08-2004 10:23AM

Imposter wrote:

Last week both my case and hand luggage were weighed in Stanstaed going to Dublin but coming back to Linz from stanstaed they didn't check as thoroughly and even let through my case which was over the 15kg. Dublin and Linz were also fine with me.

I can only hope for the same thing!

I was thinking though, whats to stop someone from taking some of the heavier things out of hand luggage bag, stashing the stuff somewhere, getting the bag weighed and then just go back and put your things back into the bag!?

I have a quite a few cd's with me and a hdd. Together they weigh a couple of kilos. I was thining of even just putting them in my pockets at the check in desk and then when I'm past it just put the cd's and hdd back into my bag.

Anyone ever tried this? I'm not sure if they would be looking out for people that do this and I really cant afford to lose a flight!

Ryanair - Grrrrrr.

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