Convert to Esat unbundled..

Cuauhtemoc · 04-02-2004 12:23PM #1

I currently have Esat business 512/256 atm. I'm thinking of getting the line unbundled so its used purely for Dsl and i don't have to pay eircom line rental anymore. Hardly use the phone so its a waste of money.
Spoke to Esat who reckoned i'd have to re-order the dsl service and specify line unbundling this time round, i'd also have to pay the installation fee(maybe only half) again.
I'd also lose the connection for at least a week or so while they changed it over.

Just like to know has anyone tried this already or whether its worth the bother

Cheers
C.

Pataman · 04-02-2004 12:52PM

Incredible in this day of computers that this mindless bureauracy and paper pushing is allowed. Get onto Comreg to complain

BigMoose · 04-02-2004 01:45PM

I have asked previously here if it was possible to get the Esat business BB without paying Eircom the line rental, as I have no use for the line other than incoming (and BB!) but the answers implied it was dubious or not cost effective.

Please post how you get on!

Cuauhtemoc · 04-02-2004 02:47PM

You can get it without the line rental(so sayeth esat) which i suppose effectively drops the cost of the 512/256 to about €84 per month including vat if you're not a business. Or €66 ex vat. Makes it a bit more affordable price wise.
Strikes me as cost effective.
My problem is i didn't get it unbundled in the first place and changing isn't simple.
Is there a esat customer support email that could give a definitive answer to my query in writing?
Not a bill murphy job but i'd like to have some written confirmation of the changeover cost etc..(unlike my alleged half price original connection fee).

monkey_magic · 04-02-2004 05:12PM

I did this exact thing, had phone line and Esat Business DSL for about a year, and decided I didn't need the phone anymore.

All I did was cancel the phone line, and it never affected my DSL, I never even mentioned it to esat. Maybe I was just lucky I don't know.

Jilm · 04-02-2004 08:05PM

I have had the 512/256 package since last February. It was supposed to be installed with the line unbundled, except it wasn't.

It took the Eshat plonkers another 4 months & another month without the service to finally unbundle the line (with weekly phone calls & emails). I was told that it was highly unusual to unbundle a line afer installation and they said they didn't have a proper procedure for it with Eircom ...the joy of dealing with the double bottleneck that is Esat and Eircom :rolleyes:

If its taking too long start emailing complaints@esat.com and/or bill.murphy@esat.com

Deu · 04-02-2004 09:39PM

Get on to the complaints department, They seem to have alot of lee way when it comes to the amount they charge. I had hassle getting the adsl in and got my installation fee refunded.

Deu

Convert to Esat unbundled..

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