Amazon Prime Bargains - Chat Thread

Either you have had a lot of returns, you aren't handling this right or this is a particularly high value item?

I find it easy enough to get refunds so what are you doing wrong?

Are you being argumentative with the reps on chat or on the phone?

I was genuinely taken aback. Aggressive (tonally) is the right way to describe the email I received.

What baffles me about this is I showed the items (still sealed), I offered to return them, and even said I understood how the mistake was made as the packaging on the two different blades is very similar. I offered to return the incorrect product, I was told there was no need to.

I wasn’t trying to apportion blame and I wasn’t giving out. I would have been happy enough with a straight swap - return the incorrect ones and get the correct ones sent to me.

I couldn’t fault the guy I chatted with, very helpful and friendly. Understood completely when he saw the pic that what I had received was incorrect, apologised and issued refund.

Then I get the email. 🤷‍♂️ It’s actually completely flipped a positive customer service experience into a negative. Leaves really sour taste in the mouth tbh. Bizarre stuff. And all this over £24 worth of razor blades?

I get that but this is a complete over-reaction from Amazon IMO. I’m not a serial-returner of things, and as I have said I offered to return the ones I was sent. This isn’t some elaborate scam I’m trying to pull - I was sent the wrong item!

I think someone has been reading “How to piss off a loyal and frequent customer in one email”.

I worked for Amazon at Christmas time in 2008 and 2009. The difference in policies and attitude then to now is amazing. Unless the value was huge or somebody had a repeated history of returns/replacements, you always just took the customers word.

The motto was to be the most customer centric company in the world.

Those days are long gone.

Amazon are so big they could absorb all sorts of stock loss. They chose to change their policies. Billionaires want more money.

he only owns 8% if the company, Blackrock and vanguard together own more than him.customer service is now chat bots mostly with AI programmes monitoring issues in the background and raising flags for returns and cancelled orders and call centres are in the arse hole of nowhere where it’s near impossible to get someone fluent in English, and they call this progress 😂

I had a strange one a while ago.

I ordered 200 coffee pods on 14th April. I actually added them to the order to get free delivery on another item. They were out of stock and Amazon.ie's description stated order now and will ship when available..

I thought there was no possibility of getting them at the advertised price so I didn't post it here as I expected Amazon to cancel and it would definitely have been cancelled if Amazon suddenly got an increase in orders.

They arrived 6th June.

Looks like someone made an error on the price.

My order:

Somone posted Haul link but i think its not supported for Ireland delivery ?

Tried to get those really useful boxes but the price doubled when I added them to the basket. I'm taking it as a sign that i don't really need a really useful box

Thats because the price has gone back up. No way are they worth 30 + euro each but at under 20 I think they are a good deal.

It hadn't gone up when I tried to order, only went up later. Support couldnt' figure it and suggested I order and they'd refund the difference to a amazon gift card when it arrived. I said no thanks to that and said i'd just leave it and they offered me a €20 voucher for my trouble.

Can't get over how different the customer care experience can be from day to day, one day you're struggling to get them to issue a pre-paid postage label and the next they're giving €20 when you're not even complaining.