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National Broadband Ireland : implementation and progress

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Comments

  • Registered Users, Registered Users 2, Paid Member Posts: 16,493 ✭✭✭✭The Cush


    Got the same call one Thursday back in August, offered a Saturday morning 0830-1200 appointment or an afternoon 1400. Took the morning offer

    No one arrived until a phone call about 1130 from the circet office, saying the installer was delayed and if I would take the afternoon appointment, which I did.

    Installer arrived before 3, said my morning installer was a no-show and he was asked if he'd take our install as an extra job that day. He did and was done in about 2 hours.

    Time and a half for a Saturday job, €300, I was told. Sunday jobs on occasion, double time rate.



  • Moderators, Music Moderators Posts: 3,983 Mod ✭✭✭✭eeloe


    I only realised yesterday i still don't actually have a router from Pure Telecom, they have shipped one today, so kinda hoping it arrives before the install on Saturday.



  • Registered Users, Registered Users 2 Posts: 1,442 ✭✭✭NotShero


    The install will still go ahead. You could use a third party router instead.

    PPPoE Username - puretelecom@puretel.ie

    PPPoE Password - broadband1

    VLAN ID 10 needs to be set on the WAN, usually found in VLAN/IPTV settings.



  • Registered Users, Registered Users 2, Paid Member Posts: 16,493 ✭✭✭✭The Cush


    I was looking at my Pure Telecom router for a month or so before we were installed as the DP wasn't live.



  • Registered Users, Registered Users 2 Posts: 9,735 ✭✭✭The Continental Op


    Whats the attraction of Pure Telecom? Just interested.

    Wake me up when it's all over.



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  • Registered Users, Registered Users 2, Paid Member Posts: 16,493 ✭✭✭✭The Cush


    Positive online reviews, price and no CPI annual increase.

    And it's a small Irish rsp vs the likes of Vodafone, Sky etc.



  • Registered Users, Registered Users 2 Posts: 9,735 ✭✭✭The Continental Op


    I did check them but for the same money I've got the phone line and international calls with vodafone.

    Most of the road has vodafone (pre NBI) and not heard a complaint yet.

    Wake me up when it's all over.



  • Moderators, Music Moderators Posts: 3,983 Mod ✭✭✭✭eeloe


    Lads called over Saturday morning to install, and to be fair to them it was a pig of a job. Fair few spots had to be dug in the garden to bring the cable from the road to the house.

    Once they were done, ya wouldn't even know they were there, very tidy operators.

    getting 900mb down and 110-115mb up, consistently. very very happy to finally have it installed.

    My only gripe is, what website am i going to check daily in work for updates now? i was on the NBI site all the time haha



  • Registered Users, Registered Users 2 Posts: 3,873 ✭✭✭pureza




  • Moderators, Music Moderators Posts: 3,983 Mod ✭✭✭✭eeloe


    Shovels and spades, didn't require any heavy excavation.



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  • Registered Users, Registered Users 2 Posts: 9,735 ✭✭✭The Continental Op


    Just an update on my install. I received notice of my first bill from Vodafone and its just the bare monthly charge. Nothing has been added on for the install.

    Initially I ordered in the shop and they added on a €100 installation charge. Cancelled that and ordered via online chat and was assured there would be no installation charge.

    Post edited by The Continental Op on

    Wake me up when it's all over.



  • Registered Users, Registered Users 2 Posts: 1,514 ✭✭✭FastFullBack


    So I have an install coming up next week. I got a new pole installed yesterday beside a ducting that will run right into my network rack. The duct right now is not fixed to the pole. Should I do any work ahead of the install to fix duct to the pole, or will that all be taken care of on the day by the installer?



  • Registered Users, Registered Users 2, Paid Member Posts: 34,883 ✭✭✭✭listermint




  • Registered Users, Registered Users 2 Posts: 1,514 ✭✭✭FastFullBack


    End of duct is right beside the pole and will run about a meter up it. But I defintely want to fix it, so wondering if I should just do it or will the installers



  • Registered Users, Registered Users 2 Posts: 9,735 ✭✭✭The Continental Op


    I noticed that my installer had those galvanised iron cable protectors that you use to protect cables going up poles in his van so assume they will do that work?

    Wake me up when it's all over.



  • Registered Users, Registered Users 2, Paid Member Posts: 34,883 ✭✭✭✭listermint


    Mine was around the same. They looked after it on install day. I just had it weather called with the draw string for them . They sorted to pole base.



  • Registered Users, Registered Users 2 Posts: 1,947 ✭✭✭clohamon


    FWIW it looks like a slow start to the year for NBI in comparison to 2025 and 2024. No storm Eowyn either, but lots of rain.

    From

    To

    Passed

    2025-12-26

    2026-02-20

    11,845

    2024-12-27

    2025-02-21

    17,342

    2023-12-29

    2024-02-23

    14,807

    Screenshot 2026-02-27 at 10.52.11.png


  • Registered Users, Registered Users 2 Posts: 67 ✭✭oconnot5


    Interesting. Numbers well down all right. They have started a referral scheme recently probably to try push up their numbers.



  • Registered Users, Registered Users 2, Paid Member Posts: 16,493 ✭✭✭✭The Cush


    The promotion is about connections. The numbers above are premises passed.

    NBI must pass all premises in the intervention areas, and they expect to do this by year end.

    The lower numbers could be due to the rollout servicing more difficult to reach areas as they near the end of contract.

    The promotion is to encourage passed premises to connect.



  • Registered Users, Registered Users 2, Paid Member Posts: 34,883 ✭✭✭✭listermint


    I've X3 routers in the house. X2 Asus ones either end of the house for coverage acting as access points and cabled back to the EIR. Router.

    I've found the EIR router started out fine, but it's WiFi handling has become absolutely abysmal. I don't know how it handles traffic but I do know it auto switches between 2.4 and 5ghz from one SSID.

    It seems to be the worst of all my wireless connections constantly stalling on phones for example. There's not much load on it few IOT devices most is split off to the other access points.

    Anyone found this ? I'm having to primary to the other access points for best speeds and no lag



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  • Registered Users, Registered Users 2 Posts: 263 ✭✭robbiep958


    i had this problem before with the switching between 2.4 and 5ghz, there is a setting within the wifi where you can set it to 5ghz only which works a treat but bear in mind some devices wont support this.



  • Moderators, Music Moderators Posts: 3,983 Mod ✭✭✭✭eeloe


    Currently using a google mesh wifi system, but the wifi speeds are leaving a little to be desired, i have 5 points around the house to give full coverage, and i have no dead spots, but i think the system itself is struggling to get the wifi speeds around the house, while it's absolutely fine, i do want to maximise what i can achieve.

    I was looking at the TP Link Deco AX3000, the pack only comes with 3 access points, and i'm worried this may not be sufficient.

    We have a 1600sq/ft bungalow, with all concrete internal walls. is anyone else using a similar set up, in a similar property.



  • Registered Users, Registered Users 2 Posts: 1,442 ✭✭✭NotShero


    Sometimes having too many wireless nodes can be an issue, as they might be connecting to another node rather than just connecting to the main node. So I'd probably try the Google mesh with less nodes first. Or maybe connecting one of the nodes to a powerline adapter.

    I don't think getting that Deco will really improve things. A mesh system with a dedicated backhaul band might be something to try, but they can be expensive.

    https://kb.netgear.com/000064886/What-is-backhaul

    https://www.asus.com/support/faq/1039646/

    This Deco XE75 can use the 6GHz band as a dedicated backhaul, I don't know what range would be like using 6GHz though -

    https://amzn.eu/d/0j1GO9Ss



  • Registered Users, Registered Users 2 Posts: 7 maoidemor


    Is there any way to get in touch with NBI and discuss an installation?

    My neighbour, who is my tenant and whose house I own got fibre installed by NBI. We live down a private heavily wooded lane about 800 metres from the road. Because I am the landowner, I had long discussions with the NBI engineer, and it was decided to run a surface duct along the ditch beside the lane. Poles were a no go due to all the trees, which engineer agreed with. I had ordered fibre through Digiweb for my house around the same time, but the engineer had no record of this, he was only interested in the tenant house, but he was made aware that we were also looking for fibre.

    So the installers came, and spent a long day laying the cable from the road up to the tenants house. When they heard that I was also looking to get fibre, and potentially also another house further up the lane, they were a bit surprised that they were not installing multi-cable(?) and a distribution box. Anyway, fibre works great in tenant's house, and didn't cost a cent to us.

    After hearing nothing for months, got on to Digiweb for an update on what is happening for my house, I heard yesterday that NBI are looking for a contribution from me of € 7,696.74 to run surface duct and fibre up from the road. Which is a bit of a no go. The man from Digiweb was apologetic but said there was nothing they could do about it.

    Any ideas how I would get in touch with NBI to discuss this. We had no engineer visit or consultation, bar the first one for the tenant. I am prepared to make some contribution, but not €7,500 when my neighbour got it for free.



  • Registered Users, Registered Users 2, Paid Member Posts: 34,883 ✭✭✭✭listermint


    It's not clear from your description where the neighbours is and where yours is.

    I installed my own duct work, can you not install ductwork ? Id garner you could do that for a far lower cost. Was there an existing phone line to your own property?



  • Registered Users, Registered Users 2 Posts: 7 maoidemor


    I live in a farmyard 800m up from the road where the fibre is, a lane runs up through a wood to get to us from the road. The tenant's house is right beside the yard, about 50m from my own house.

    Yes, I am considering doing my own duct work, but it will still cost a couple of thousand at least I think - ducting isn't cheap from what I can see. Don't want to go down this route unless I have to, especially when tenant/neighbour got it all done for free.

    I am also considering just running a gigabit network cable from tenant's house to mine with routers/switches, and sharing cost of biggest bandwidth we can get. Not ideal, haven't discussed this with them yet!

    Phone line hasn't been used in years, used to get DSL but every time there was a storm, a branch or tree would come down and knock the line. Line also used to rub and wear against trees. We are using Aptus wireless now, 50mb which is okish, but big downloads etc seem to get throttled.



  • Registered Users, Registered Users 2, Paid Member Posts: 34,883 ✭✭✭✭listermint


    Much clearer thanks.

    Simplest would obviously be the share the line with tenant. However I'd not advocate that specifically because there's IP and what are they , you looking up as a consideration. Privacy etc

    Did they dig the line to the tenant or merely pull through an existing older phone duct ?



  • Registered Users, Registered Users 2 Posts: 7 maoidemor


    Yes, definite privacy concerns etc with neighbour. Probably a non-runner, just a thought.

    Think it is a inch or inch and a quarter ducting pipe that is just lying on the ground on top of the ditch, with a couple of joiner/junction boxes screwed to trees. Only buried where it crosses a gate. Looks like a water pipe. The more I look at it, the more unprofessional it looks. Definitely didn't cost €7500 to do that.



  • Registered Users, Registered Users 2, Paid Member Posts: 34,883 ✭✭✭✭listermint


    Why not junction off that? It should cater for X2 fibre runs. You'd only have to go from theirs to yours.

    This may be a case of miscommunication or misunderstanding from both sides. They shouldn't have to run an entire new duct from the street to you I would believe.



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  • Registered Users, Registered Users 2, Paid Member Posts: 16,493 ✭✭✭✭The Cush


    NBI would have done a survey without ever meeting you.

    The first €5,000 of any connection cost is covered by the government subsidy. A further €7.7k seems very expensive considering the duct is already in place to the neighbouring house.

    I contacted NBI via their Facebook page and got a reply promptly.

    I would also contact a local TD who would put a question in with the relevant Minister.

    Starlink would be a decent interim solution until you got sorted with NBI.



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