Saorview Changes - 2026

Been there at least 50 times by now. You wouldn't believe how much time we've spent on this :(

The model number you gave is possibly missing a letter J ?. When I googled to find out about signal measuring, I got this.

"To access the signal strength and quality menu on a Samsung UE43JU7000 (JU7000 series), you need to navigate through the Self Diagnosis menu. The signal information provides a meter to check for optimal antenna positioning."

 But you probably did that already, from what you say about your visit to the attic?

No, the model isn't the J one you suspected (unfortunately)

Thanks for all the replies so far, really appreciate the various suggestions. Subtitles are well and truly on according to the on screen settings.

As far as I remember, Saorview still uses the old teletext subtitle standard rather than the DVB standard. So I guess it's possible that some modern TVs won't support it.

Thanks to all for your various suggestions. I called Samsung yesterday. We went through the phases. They were able to view what was happening on the TV via my phone camera after first sending me a link. It made the process relatively painless. They could see that although subtitles were set, nothing was showing on any channel.

I then networked the TV so that they could remotely connect and do some further checks. There was again confirmation that everything was set ok but no subtitles and they asked me to do a factory reset which I did but no change in behaviour. Cue a further 10 minute pause while the issue was referred to an expert who reverted to say that the TV needed an internet connection to show subtitles. I don’t know if it was just that model, a subset of Samsung models or all of their TVs with this limitation. When I pointed out that I had networked the TV in order for them to connect remotely and we still hadn’t seen the subtitles, they said that a minimum of 15 Mbps is needed and at the time the TV only had 4 Mbps (hotspotted from my phone).

So the plan now is to go back to the shop where I got it and look for another brand of TV that does not have the same limitation as Samsung. I’m not convinced that the internet connection is 100% accurate, the problem might actually be a quality of signal. Although my rabbits ears have line of sight to 3 rock. Nevertheless I’m not going down the signal-boosting route now that Samsung have given me a justifiable reason to return the TV to the shop.

I’ll be asking the shop to showing working subtitles from a terrestrial aerial on the next TV before I take it, but I would also appreciate if anyone on here with a non-networked TV connected to a terrestrial aerial, could confirm if they can get subtitles?

One option might be a Hisense, 43” E7Q 43'' 43E71Q .

I'm still open minded about whether I was being fobbed off or not :)

When the TV is not networked and I tune in channels, with the rabbits ears attached and no box, I get 28 channels, a basic Samsung TV ecosystem (no apps) and no subtitles.

When the TV is networked and I tune in channels, with the rabbits ears attached and no box, I get 52 channels and a rich Samsung TV ecosystem with channels that have subtitles.

I suspect the rabbits ears aren't being used in the latter scenario and if I had the time and was curious I'd try tuning in again with the antenna.

Home ent tech isn't my area, but is it possible that rather than have to develop/include a different subtitle decoder for each country, they decided to centrally stream it from their servers and sync it in-box with the digital TV signal? As someone suggested upthread.

The shop have already agreed to take it back and check another brand/model on the shop floor before leaving, so I'm looking forward to closing this particular Samsung chapter in my life. I'm not overly disappointed in Samsung, we're happy with the brand for our own phones/TVs and this is a relatively unusual/niche issue in modern society.

Having working subtitles (without any of this nonsense of requiring an internet connection - the subtitle data is in the broadcast signal) is certainly not a niche issue. It is basic functionality and tbh those Samsung TVs should not be allowed to be sold here without it (disability discrimination)

There are numerous notes like this in the Manual under the descriptions for various functions:

Some functions may not be supported depending on the model or geographical area.

Hi. Sony tv bravias are good too with subtitles. The other night i put on the subtitles on my television and it works well and I find this television is good. It's a Sony bravia TL and the model number is w800. It's a smart tv to