Is BOI Banking 365 app giving issues?

When you open the app, you'll see a red box at the top of the screen with a notice saying that Android users are having issues but they can fix the problem by enabling push notifications.

Tried making a transfer to another account, and got messages saying "service not available at the moment". Same whether on Android phone app or on DesptopPC. What with the exact name verification thing etc, the BoI online service is becoming virtually unusable. However I can transfer money between my accounts.

WHat's up?

The only help desk that worked for me was the old-fashioned human being in the local branch. Apparently there are now 3 options when you make a transfer: Urgent, Standard and Later at a specific time. The Urgent category is new and it gives the service not available message. The Standard option works OK. The local branch had other queries on this exact point. B of I tech department is dreadful

BOI app I cannot view statements any more on iPhone. Anyone else having this issue?

While I can appreciate the frustration, Android 9 was released 7.5 years ago, and stopped receiving even security updates (vs functional updates) 4 years ago, so your issue is really with the phone manufacturer who have elected not to make Android 10 or later available for that handset model. If they were selling it new 6 years ago, then a 2 year support lifespan for the handset on their part is very poor.

I think there's a nuance that your post overlooks, specifically that post this change you're ideally creating a new passcode (and it may be that the passcode is per-device, but I'm not sure, as the wording could be read a couple of ways), and that passcode is for mobile only, whereas if you need to use the phone service (or install/recover the app anew), you're still using the PIN and subset of digits from same.

Of course human and user nature being what it is, because both the PIN and passcode requirements are a six digit number, I imagine a huge amount of customers will simply set the same value for both, thus negating the potential security improvement. Realistically they should have put a different structure or format on the passcode to force customers to come up with a new secret for that purpose.