Eir - now offering 2Gb fibre broadband and new WiFi 7 device

It’s the Sagemcom W7, but there are different model numbers under it.

It looks identical to this Youfibre router -

https://www.ispreview.co.uk/index.php/2025/02/youfibre-preps-first-own-brand-router-for-7gbps-uk-broadband-plan.html

I think you have to sign up in March to not have the price increase for that year.

There's a €100 bill credit added if you sign up at the moment.

Slight digression; has anyone had any luck with asking Eir to increase the upload speed to 500 Mb/s? Which I believe is the latest upload speed on the 5 Gb/s offering.

I'm currently have a 250 Mb/s upload. I have tried powering off the ONT and my own router (Ubiquiti) to see if a simple reset unlocks the increased upload speed. This hasn't worked. I plan on plugging the Eir WiFi 7 box back in again over the weekend and doing a power cycle to see if that unlocks the increased upload speed.

No particular need for the 500 Mb/s upload to be clear - just more curious as to how responsive Eir are to customer requests. And if I do have to contact them - is there any channel other than phone I can try? I really don't have time to spend on a call.

Thanks, John

Thanks. The Eir offering is advertised at 500 Mb/s upload on switcher.ie

Something strange going on with my eir broadband. Downstream bandwidth remains close to 5Gbps. However, upstream bandwidth has declined from 250Mbps first to about 10Mbps and now to about 1Mbps. I have a service call in with them but they give themselves 6 business days to do anything and this slow upload speed makes many things unusable (Alexa, for example).

Did you try the usual things? Turn the router off and on along with the ont?

You can safely power down the ONT and power it back on again. It will just reboot and reconnect to the OLT at the network side of the line.

Nice one👍 It a far cry from when I got my free upgrade from 1meg to 3, I thought I was king of the castle, made a huge difference in fairness.

2013, I went from 12 to 65 fttc, rock solid connection I was the second customer to get connected on the cabinet.

Here's where Eir really fall short. I reported the fault on 10 January. In the meantime, broadband has now disappeared entirely. Here it's the 20 January and there's still no sign of a technician. I was told yesterday (at noon) that "escalation is closed for the day" (whatever that's supposed to mean) but that by today my case would be escalated, after which they give themselves another 48 hours to send out a technician. In other words, it's apparently perfectly normal for them to take the guts of 2 weeks just to respond to a technical problem.

Not impressed. Thinking of cancelling and going back to Virgin.

Thanks. Will do.

Ring 1901 and ask them for a "temporary broadband solution". If you have TV they'll give you a 5G FMS with unlimited data, and if you don't have TV they'll give you a PrePay MiFi dongle with 50GB of data. I've had TV-less customers get the FMS too so ymmv. You just have to go to your local store to collect. Obviously not an ideal situation to be without your fixed line service but it's a stopgap nonetheless! Hopefully the technicians fix it asap for you.

Hi all ,

Since I’ve changed to eir 2 months ago it’s been nothing but a mess with WiFi dropping non stop after the first week , I’ve tried everything such as trying a mesh system with tp link deco M4 (only to find out that the M4’s are useless for a mesh system)

anyway my current problem is eir have just sent me out a new modem , I’ve set it up and it’s working but now both of my eir boosters will not connect to this new modem no matter what I try , I’ve plugged them into the modem with Ethernet , I’ve tried WPS, I’ve tried resetting the boosters , nothing working. Both boosters are just constantly flashing red (link light)

please can somebody help!

Yes with OpenEir/SIRO you sometimes have to order 2/5Gb for the ONT to be changed to the XGS-PON ONT with a 10Gb port but it probably wouldn't change anyway if you were connecting it to a device with a 1Gb NIC, there's some overhead.

XGS-PON ONT (10Gb) - Huawei OptiXstar EN8010Ts-20

GPON ONT (1Gb) - Huawei OptiXstar HG8010Hv6-10

The WAS-110 / X-ONU-SFPP could possibly work, but there's been no posts of people trying it with any other provider in Ireland other than Virgin.

Plus the fact you would presumably be currently on GPON, I don't know whether just installing one would transfer you to XGS-PON or does more need to be done on their side.

On FiberMall's website it said - "the default /etc/mibs/prx300_1U.ini supports
Huawei OLT"

https://fttppro.co.uk/replacing-the-hub-5x-with-a-was-110-sfp-module-on-virgin-medias-xgs-pon-broadband/

https://pon.wiki/guides/masquerade-as-the-virgin-media-o2-hub-5x-with-the-was-110/