What does this statement from a Virgin rep mean "Virgin only gives Sky 70% service"?

Mad Mike · 05-11-2025 12:15PM #1

After years with Virgin decided to try Sky 1Gbs because they are offering a big discount. According to Comreg Sky are just repackaging Virgin fibre in our estate so I assumed quality would be similar. However when I went on to Virgin to cancel the rep pointed out that "they only give Sky 70% service" suggesting it wasn't as good. What does that mean anyone know?

Glaceon · 05-11-2025 12:30PM

They're fibbing. When I cancelled with them to go to Digiweb, they told me "you do know Digiweb share your connection with x amount of others?". But they do too so it was just a lie to try to keep me.

If there are any issues with Sky, it'll be to do with their backhaul and not the Virgin network they're running on.

NotShero · 05-11-2025 12:51PM

https://www.boards.ie/discussion/2058427905/what-does-this-statement-from-a-virgin-rep-mean-virgin-only-gives-sky-70-service

Exactly as @Glaceon has said. They are lying and shouldn't be saying that. It wouldn't just be repackaged Virgin either, as you are being connected to Sky's backhaul core network.

Mad Mike · 05-11-2025 06:15PM

Good to hear. I have been with Virgin for several years and the service has been good but their price even after the "threaten to cancel every year" trick is not great. I am willing to see how Sky works out for a year anyway.

NotShero · 06-11-2025 12:08AM

https://www.boards.ie/discussion/comment/123965233#Comment_123965233

Are you currently on Virgin coax or FTTP? If you are on coax, a new fibre install will be needed for Sky as only Virgin's FTTP is wholesale.

Mad Mike · 06-11-2025 12:40PM

I am pretty sure we are on FTTP. They upgraded us from Coax a few years back. The Comreg Website just lists it as Virgin 5000Mbs Fibre and then lists Virgin, Sky and Vodafone as retailers for it.

NotShero · 06-11-2025 01:01PM

https://www.boards.ie/discussion/comment/123966716#Comment_123966716

Yeah you can get Sky, Vodafone and soon Digiweb through Virgin FTTP.

You should have a Hub 5x if you are on FTTP. If it's a Hub 3, 4, 5 (non X), it's coax.

What does this statement from a Virgin rep mean "Virgin only gives Sky 70% service"?

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