Okay to remove my SSD card before sending laptop back for repair?

GalaxyRyder · 18-10-2025 07:48PM #1

It's going back to the Curry's tech repair outfit in the UK.

They changed the thermal paste last time, but must not have done it right cause now the machine throttles within the first minute.

Either they didn't paste it correctly, didn't mount the heatsinks correctly, or the CPU/GPU contacts are damaged, or the paste is not good.

We'll see if they can fix it but if they can't, they'll recycle the computer and wipe my info.

So I wanted to transfer my files to my SSD and just remove it.

Is this a complex process or straight forward?

Any tech guru's among us?

Machine is a HP Omen 16.

smuggler.ie · 19-10-2025 01:41AM

transferring files or dismantling the computer?
https://www.youtube.com/watch?v=SWUxT3GKIpc

You could remove disk and plug into another computer(direct or via USB enclosure) to copy data.
Be aware that if bitlocker protected you will need 48digit key to be able to access drive outside original hardware or drive need to be decrypted before removal from original device

GalaxyRyder · 19-10-2025 11:20AM

https://www.boards.ie/discussion/comment/123917343#Comment_123917343

I meant to say, I installed the SSD after buying, it's separate, not originally included.

smuggler.ie · 19-10-2025 07:39PM

https://www.boards.ie/discussion/comment/123917914#Comment_123917914

…indicates you familiar how to dismantle the laptop.
What is the question then?
Get your data transferred and reset Win (delete all files) before handing it to service.
I would say warranty service would require device to be as was purchased. Any modifications might raise Q or invalidate warranty altogether.

GalaxyRyder · 19-10-2025 08:35PM

https://www.boards.ie/discussion/comment/123919784#Comment_123919784

It's under insurance, not warranty.

I was just curious was this a typical strategy to retain info before sending a machine for repair.

Do folks routinely take in/out an SSD card that was purchase independent of the computer?

As in, it's no big deal?

Someone adequately tech-savvy wouldn't need to ask this question.

In short, it's not problem to remove an SSD that wasn't part of the original purchase, nothing will go hay-wire?

smuggler.ie · 19-10-2025 09:42PM

As long you do not damage internal components - should be no issues removing drive.
Your personal info concerns - for you to decide.
Data concerns - make backup, accidents do happen

I personally would not ship computer for service with my data present on it, but that is my stance.

Not sure, but i think service should be carried out without need booting into your drive.

Okay to remove my SSD card before sending laptop back for repair?

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