National Broadband Ireland : implementation and progress

Your probably right but I had to deal with Eir in one way or another for 30 years and I would not p!ss on them if they were on fire. Will give Digiweb another look.

Hey everyone, I'm with Digiweb on NBI FTTH broadband 500Mbps, paying 60 a month (That was the price when it first launched…) and now want to move to another provider. To switch, I need a UAN (8 digit number?) which apparently is listed at the top of the bill but I cant see a UAN. There is a:

Customer Account Number

UMR

IVR payment code

The UMR number is basically my customer account number with 6 additional numbers

The IVR number is also a six digit number

Do I need to phone digiweb to get the UAN or is it somewhere on the bill but I just can't see it?

All help appreciated, I want to get away from Digiweb ASAP

As @Glaceon said, I’m through SIRO also and it’s quite hidden in the grey box at the end of the first page of the bill.

Access your Digiweb accounts anytime and from anywhere. Please note, for security, we require third party authentication for the initial account setup. If you are making any once-off payments via our portal, payment will be provided by our trusted merchant partner, Adyen. These payments are subject to 3D Secure (3DS), which adds an extra layer of protection. With 3DS enabled, you have 2-step authentication. Please ensure you use the email you provided to us at point of sale to access our customer portal securely. Siro Acc Number: SIDW********. Login today to view your recent statements, transactions, pay your bill on-line or manage your billing preferences. It’s free and easy to use.

I'm about to switch from Digiweb to another provider. The only reason for my switching is that I'm paying €60 per month for NBI FTTH 500 Mbps and that seems to be extremely expensive. Can anyone recommend which provider I should move to?

My choices appear to be Vodafone, Eir and PureTelecom

I use my broadband for working from home, Streaming up to 4 devices at one time and Gaming. However, I live in a large house, with the router in the utility room, meaning I have a TPLink Mesh setup in play (That constantly needs resetting but that's another story).

Digiweb provide the Fritzbox router which I believe is quite good but I presume the other providers would want to provide their own router?? I've not switched before, so might need guidance on that.

You can connect your TP-Link mesh directly to the ONT, removing any ISP router. With Eir and Virgin Media you use DHCP/IPoE/Dynamic IP. With all the others, you’ll use PPPoE and the username and password of the provider which are all over Boards, just give it a quick Google. Then you just set VLAN ID 10 in IPTV/VLAN settings.

I see Eir have reduced down the price of their FTTH packages including 1GB NBI. They have 1GB for 39.99. It does still require a 2 year term but good to see the price reduction.

So we have a NBI outage in the parish since 17:30 yesterday.

I rang Pure to make sure a fault was logged and found that they couldnt take it further due to me not using their router.
Fair enough I guess, but it threw up a potential issue going forward.
In this case the link layer appears fine so the ISP says "it looks OK from our end", surely they have tools for testing the data layer too?

Does anyone have any info on our ISPs engage NBI when there is a network issue? things like SLAs, severity levels (and definitions) that sort of thing?

one neighbour called Pure and was told it can take 2-5 days to resolve network issues.
I'm thinking if the fault is marked as effecting "everyone" the priority and speed to resolution will be better?

I see you ran a Cat 6 ethernet to it, did you?

You can bring in the Cat 6 to where they install the ONT and connect to it, to bring the connection to the patch panel to connect a router.

The ONT needs a socket. Is there a socket on the other side of the telecoms box, inside the house?

By chance the other side of the wall has multiple sockets and two Cat5e ran to the same location. I had made provisions for a TV in the corner of the room which is currently unused. A case of the Irish "good sitting room". Herself has labelled it the junk room.

I can get a copex from the back of the telecomms box to this location, giving NBI a cableway in. Mount the ONT here and then use one of the Cat5e back to the patch panel. Ideally I'd like the ONT back at the patch panel but that's really a case of me being pedantic.

Got the pre order email yesterday from NBI, I'm currently with Imagine using a 4G/5G sim card, it works well giving me a fairly constant 100mbps, I was with Rural WiFi, whose customer service was the best I've ever experienced, but unfortunately they were bought out by Imagine during the summer. On researching Imagine, their customer service seems appalling, so I don't want to go fibre with them. I know this is like the famous " how long is a piece of string " question, but can anybody recommend a provider who has a good customer service, provide a good quality router and generally are good to deal with ? I don't mind paying a bit more to get the best service.

Thanks everyone for the suggestions, I notice that nobody mentioned the big three, as in Vodafone, eir or Sky !!

Cant find an answer on the search function for my question,

Just see on NBI website its come up as "Pre-Order Now Available",How long does it take for the eir/vodafone or sky website take for example to update so it can come up for the eircode?

When I go into eir for example it still just give me the 5G option.