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Switching electric/gas providers (see first post for links)

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Comments

  • Registered Users, Registered Users 2 Posts: 5,237 ✭✭✭wassie


    My time frame was:

    30/4 - initiated switch

    02/05 - Plan confirmation email rec'd

    08/05 - Spoke with Energia (had missed a couple of calls). Signed back up.

    09/05 - Sent an email to EI just confirming my cancellation (probably not necessary but I wanted to cover myself).

    12/05 - Response from EI confirming I had cancelled my switch



  • Registered Users, Registered Users 2 Posts: 8,708 ✭✭✭Fann Linn


    I switched to EI this morning and just got the welcome pack and hour ago. Although I set up the app and entered the account number etc the EI app and Rewards are still showing up as a blank .

    Will probably be up and running on Monday/Tuesday.



  • Registered Users, Registered Users 2 Posts: 5,237 ✭✭✭wassie


    Forgot to mention, I was also told the 14 day doesn't commence until the supply is actually switched over.



  • Registered Users, Registered Users 2 Posts: 3,415 ✭✭✭jasonb


    Thanks a lot for the answers, just got the first email from EI a few mins ago, so at least I know the process has started.



  • Registered Users, Registered Users 2 Posts: 5,237 ✭✭✭wassie


    Let us know how you get on.



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  • Registered Users, Registered Users 2 Posts: 8,004 ✭✭✭_Whimsical_


    Mod: Not the correct forum.

    Post edited by whiterebel on


  • Registered Users, Registered Users 2 Posts: 1,664 ✭✭✭lucalux


    So apparently switching from standard to smart takes time, 2 days once the welcome pack comes in, but also switching from prepay to another provider's smart plan takes 2 weeks on top of that!

    Plus I'll be on higher rates for those two weeks on a standard plan from flora's until the smart meter is switched to

    Switched Thursday and no word yet so might be ages yet

    Not as simple as they claim switching to be!



  • Registered Users, Registered Users 2 Posts: 13,288 ✭✭✭✭OmegaGene


    just booked my tickets for emerald park, very easy to use the code and if you need extra then book 24 hours in advance its cheaper with early bird at €43 each

    can't go wrong

    The internet isn’t for everyone



  • Registered Users, Registered Users 2 Posts: 10,634 ✭✭✭✭CoBo55


    That's strange. My son bought a house that had prepay power that had switched off, a phone call to sign up to EI and the power was switched on within the hour, non smart 24hr plan.



  • Registered Users, Registered Users 2 Posts: 1,664 ✭✭✭lucalux


    Oh yeah i think if the power had been disconnected it would be different alright

    If I was switching providers to another non smart plan they said it'd be 2 days, but it's 2 weeks if switching from non smart prepay meter to smart plan with another provider.

    Hopefully that's a managing expectations thing, and that it'll switch over quicker



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  • Registered Users, Registered Users 2 Posts: 8,011 ✭✭✭bren2001


    Th act of handing over often takes 2 weeks. However, readings are typically backdated.

    It might work a little different with prepay and your case. I have never been on prepay.

    I'd disagree with your implication that it's not easy. It's really easy to switch, fill out a form and wait. It's not instant but that's a different claim. Getting money back from your old supplier can take a bit of time too.



  • Registered Users, Registered Users 2 Posts: 13,288 ✭✭✭✭OmegaGene


    switching is very easy, I changed over tk smart meter rates and I moved suppliers several times and it’s simple, took me a while to get a refund from electric Ireland

    The internet isn’t for everyone



  • Registered Users, Registered Users 2 Posts: 1,664 ✭✭✭lucalux


    I didn't say it was difficult to switch, just not as simple a process as I thought it would be

    The switching is easy. But it's not make a call, wait a couple of days and you're on the new provider and new unit rates, for me at least.

    It's 2 days wait to switch provider, ( been 4 days already tbh) then 2 weeks of being on a higher rate with the new provider, before being switched to the plan I switched to, that's all I meant.



  • Registered Users, Registered Users 2 Posts: 13,288 ✭✭✭✭OmegaGene


    the higher rate is only small money for a short period of time, when i have switched i got put on the new rates straight away because they used my meter reading and with smart meter switching obviously i didn't need to submit

    pre pay might be dragging their heels in this case

    The internet isn’t for everyone



  • Registered Users, Registered Users 2 Posts: 8,011 ✭✭✭bren2001


    it is literally make a call, wait a few days, you're with a new provider. In your case it's 14 days which is long but still incredibly simple



  • Registered Users, Registered Users 2 Posts: 1,760 ✭✭✭uli84


    i have MCC12 meter on my current bill, now tryin to switch to electric ireland and they are asking me if i want to enable smart features (?) sure they are already enabled, would it be worth it to disable it for any reason with EI or any other company?



  • Registered Users, Registered Users 2 Posts: 171 ✭✭mayo londoner


    Anyone noticing a huge increase in their unit usage on their bills?

    Changed from SSE Airtricity to Flogas around 6 months ago. Bill for this period last year was for 300 units used, got one today and it said we had used 559 units which is more than any bill for a Winter period we have been in the house. Been no constriction works or anything out of the ordinary going on in the house which may account for this huge increase so we are fairly baffled. Our previous bill was a decent increase in units compared to the same period the year previous as well.



  • Registered Users, Registered Users 2 Posts: 479 ✭✭Lester_Burnham


    No offence but nobody else is going to notice an increase based on your house. Have you been submitting meter readings regularly and are the bills based on your readings?



  • Registered Users, Subscribers, Registered Users 2 Posts: 2,202 ✭✭✭wanderer 22


    Apologies in advance for the stupid question…my gas and electricity contracts are up on the 27th August. When should I choose a new supplier so as not to get hit with an early exit fee - after the 27th or ..some other time?



  • Registered Users, Registered Users 2 Posts: 479 ✭✭Lester_Burnham




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  • Registered Users, Registered Users 2 Posts: 13,178 ✭✭✭✭TheDriver


    Im also coming up to renewal and I'm on the old 24hour rate unactivated smart meter. Are we now in a situation where activating it is a good solution as it was a big no no the last few years unless you had an EV etc. (PS, i'm a regular user, no EV, most usage is 4pm-11pm



  • Registered Users, Registered Users 2 Posts: 13,288 ✭✭✭✭OmegaGene


    upload the file from Esb networks to energy pal and it will give you the best option going forward, there’s no hard and fast rule as everyone’s usage is different

    Smart rates have improved lately but that could be to make everyone switch over, similar to the big deisel switch in 2008 for less tax

    The internet isn’t for everyone



  • Registered Users, Registered Users 2 Posts: 171 ✭✭mayo londoner


    Yes I've been monitoring meter readings and the bills are based on these. Daily average has increased massively and we are not doing anything out of the ordinary compared to previous years



  • Registered Users, Registered Users 2 Posts: 479 ✭✭Lester_Burnham


    While everyone has had increased bills, the only reason that you'd have increased usage is, well, because you're using more electricity. You'll have to figure out what the cause is because it's unique to your house.

    I'd start by switching everything off and checking that the meter isn't running. Then gradually switch things on. You might have a rogue appliance. Your consumption may have changed but that's a big change. Or maybe someone is stealing your electricity.



  • Registered Users, Registered Users 2 Posts: 1,890 ✭✭✭Gooser14


    Do you have a septic tank or water well pump that might be running continuously due to float switch malfunction or for some other reason?



  • Registered Users, Registered Users 2 Posts: 13,178 ✭✭✭✭TheDriver




  • Registered Users, Registered Users 2 Posts: 13,288 ✭✭✭✭OmegaGene


    have you got a grow house in the attic or next door lol - to jump up 250 units is insane and if everything has stayed the same it needs investigating

    The internet isn’t for everyone



  • Registered Users, Registered Users 2 Posts: 13,288 ✭✭✭✭OmegaGene


    a smart meter is working once fitted and contacting esb networks for your downloadable file will not move you to a smart tariff ( commonly called activating smart meter) registering with esb networks take a couple of minutes and the file can be downloaded and uploaded to energy pal with no negative repercussions

    the only people that can put you on a smart tariff is your provider

    The internet isn’t for everyone



  • Registered Users, Registered Users 2 Posts: 3,415 ✭✭✭jasonb


    Well, I got a call from Energia today, offering me their 33% rate and €50 credit, which I accepted. They have also offered to back date my account with a better day/night rate than the non-discounted one I'm currently on with them, until my Smart Plan with them kicks in. Thanks for the heads up about this possibility, as it's probably the best rates I can get.

    I'm now on the phone with Electric Ireland, telling them to cancel the switch, but there's some issue as apparently the switch is still "pending" and she doesn't know if she can cancel it until it's come through. She says it's something to do with me having a Smart Meter, but have never been on a Smart Plan, and I shouldn't have been offered a Smart Plan online, I should have been offered a non-Smart plan, and then a Smart Plan after 2 weeks. That all sounds ridiculous to me, but they've just come back off hold to say they can process the cancellation. I think maybe they're just new or not sure. Anyhow, it looks like the switch will be cancelled and I'll be back with Energia at the 33% rate.

    Unfortunately, I was moving my Gas to EI too, and Energia's dual fuel rate wasn't as good, so I'll have to switch my gas separately, but as I was already with two different suppliers that's not much of a hassle for me. I'll just wait to make sure the switch cancellation has gone through before I look to switch the Gas again!



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  • Registered Users, Registered Users 2 Posts: 5,237 ✭✭✭wassie


    Good stuff. Nice to have a small win.



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