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Prime Time Investigates Nursing Homes

  • 05-06-2025 08:33AM
    #1
    Registered Users, Registered Users 2 Posts: 18,052 ✭✭✭✭


    Surprised there wasn't a thread about this.

    It was on last night and the way some of the elderly people were basically thrown around and left for hours without being changed was shocking.



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Comments

  • Moderators, Category Moderators, Arts Moderators, Sports Moderators, Paid Member Posts: 55,566 CMod ✭✭✭✭magicbastarder


    i didn't watch it; but one of the residents featured is a close relative of my next door neighbour; i've met the person in question multiple times. i'm curious about what my neighbour can do now - i believe spaces in nursing homes are at a premium.

    i was thinking that in a way, my neighbour is 'lucky' (i use the term advisedly) in that they have documentary footage; if you had a relative in the same nursing home you might be left guessing and unable to prove that neglect had occurred.



  • Registered Users, Registered Users 2, Paid Member Posts: 14,219 ✭✭✭✭Cluedo Monopoly


    You'd have to wonder how flawed this country is. We don't appear capable of taking care of our children, our women or our old people.

    There was no thread opened because people are immune or don't care unless it's impacts them directly.

    Post edited by Cluedo Monopoly on

    What are they doing in the Hyacinth house?



  • Registered Users, Registered Users 2 Posts: 1,559 ✭✭✭batman_oh


    Our GDP is deadly though. We can't do anything to benefit the people that live here with it, but we can tell everyone how rich we are!



  • Registered Users, Registered Users 2 Posts: 9,015 ✭✭✭BrianD3


    I've started several threads about nursing homes and homecare on here and they didn't get much traction which is why I didn't start one on last night's programme.

    Institutional "care" of elderly and vulnerable people is like a dirty open secret that people don't want to discuss. We have a long history of abuse of such groups going back decades. There is systemic and casual ageism, a lack of empathy for the elderly and a failure by young and middle aged people to fully comprehend that, someday, they will be that elderly person. Any fuss over last night's programme will die down within a week and in a couple of years' time there will be another scandal.

    As for the programme itself, nothing in there was a shock to me, I have seen all of that in both the nursing home and homecare settings. Some things are very familiar - rationing of PPE, falsification of records. It's not a just a few bad apples either. The issues go far beyond those in the programmes. E.g recently, a NH in Meath was served with an improvement order over food safety issues. Another recent one was in Galway where a NH had no hot water to wash residents because the gas bill hadn't been paid. There was financial abuse of residents in NHs in Waterford and Cork. And worst of all, there was the rape of "Emily" by Emmanuel Adeniji, a HCA in a public nursing home. Those are just off the top of my head.

    People who are being cared for at home may go into nursing homes for respite for a week or two and come out in a much worse condition than when they went in. I know of one case where an 8 stone woman was down to 7 stone in two weeks. Another came out with the beginnings of pressure sores. These short nursing home stays were supposed to give family carers a break, in reality these elderly people were set back and it took weeks for them to recover.

    It's not just the private sector either. The attitude of "just let them pee in their pad, we don't have the staff to bring them to the toilet" is endemic in both public and private setting and is a form of institutional abuse. I've heard those casual comments from so called professionals, Occupational Therapists employed by the HSE "shur she's in a pad isn't she". I've had another OT who was supposed to be assessing my relative's home for an adaptation grant make ageist comments. Many of these people have sh*t for brains.



  • Registered Users, Registered Users 2, Paid Member Posts: 4,230 ✭✭✭Field east


    I have a problem with all of these ‘RTE Investigates’ programmes and suchlike - done to try a d prove a point. Nothing is perfectly run , no matter what. Humans are human and you get all types and no matter what training they will be given some will still revert to type.
    re the current ‘RTE INvestigates’. The undercover operator is waiting for a ‘regulation to be broken/ some undesirable happening to occur’ so as to film/record it. For example , atone point there were bells going off all over the place. Two points (1) was this due to an ‘electrical fault’ (2) does this happen on a frequent /regular basis

    The programme did not give any timeline over which all these incidences highlighted occurred and how frequent they were?
    I am not saying , for even one second, that even one off undesirable occurrences should be condoned/ accepted but the sole objective of RTE is to go in and 100% spend all the time seeking ‘wrong doing’ and ramp it up to the maximum possible level for impact. There are communication techniques to achieve this.
    so a bit more clarification /balance is needed

    Rte , dolefully , know that a lot of families have loved ones in nursing/care homes throughout the nation and therefor it should be very careful that it does not unnecessarily raise concerns that have them all very worried



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  • Moderators, Politics Moderators, Paid Member Posts: 45,534 Mod ✭✭✭✭Seth Brundle


    My father was in Beneavin Manor with Lewy Body Dementia until his death in late 2019. To be fair, the staff and the conditions were quite good but there were a few issues which we raised directly with management and they got dealt with. I wonder how much of the current problems are as a result of the new ownership.

    I didn't get to watch all of the PT programme but one thing mentioned early on and I didn't hear repeated or discussed was that HIQA took their time in investigating whistleblower complaints

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  • Registered Users, Registered Users 2 Posts: 5,612 ✭✭✭twinytwo


    Its the same as everything else - a lot (not all) of the nursing homes are run/bought/built by investors(international companies etc). They are not in the business to actually look after elderly people, their first and usually only goal is to extract as much money as possible. The well being of their staff/patients is very far down the list of their priorities.



  • Registered Users, Registered Users 2 Posts: 4,357 ✭✭✭Montage of Feck


    ****, a depressing thought that's what awaits us when we get old, I'd rather be turned into Soylent green! Public healthcare is being destroyed right in front of our eyes.

    🙈🙉🙊



  • Moderators, Politics Moderators, Paid Member Posts: 45,534 Mod ✭✭✭✭Seth Brundle


    I would also add that prior to my father moving into Beneavin, he had spent time in the Mater public (which is not a nursing home) having been brought there with pneumonia (or something). They were annoyingly desperate to get him out to give the bed to someone else but finding somewhere suitable for a high-dependency dementia patient proved extremely difficult.

    The issues highlighted last night are a disgrace but the system dies appear to be unfit for purpose in my (limited) experience

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  • Registered Users, Registered Users 2 Posts: 8,968 ✭✭✭Trampas


    When it comes to nursing homes. The families of the residents really need to watch out for other residents while in there. So more eyes on what’s going on. As when you’re there they could be all nicely with your family member but you might spot ignoring someone else. If they are then a good chance it happens to your family member when you’re there.

    We come into this world as a child and a lot of us leave it as a child also with needing someone to feed and dress us.



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  • Registered Users, Registered Users 2 Posts: 448 ✭✭pjordan


    Wasn't in the least surprised at either the content of the program, the mealy official responses (including the talking head "experts" that they roll out in these type of programs anymore to comment on the footage) and fake outrage by spokespersons to what it showed and the lack of a huge amount of response commentary on here about it.

    Because, we've been here before (and will again) and plus ca change. The harsh reality is that if you were to bring hidden camera's into most any nursing home, care centre or indeed hospital in the country you would find examples of this type of abuse of vulnerable people (in this case elderly, but also as before, per Ara Attracta, of the special needs community, or of toddlers in preschools).

    Part of the issue is the bad apples within all these places, part of it is the miserable wages and appalling working conditions and staff shortages (to a large degree caused by the two previous). Unfortunately part of it as evidenced by the footage last night (with the old caveat, I don't meant to be racist but…..) is the differing cultural norms of many of the foreign workers who seem now to be in the majority in staffing these nursing homes. Whilst it would also be easy to play the race card on this by zoning in on the lack of compassion displayed by many care workers, the reality is that they have also been hung out to dry by management and a profit above all else model of these commercial operations.

    I've had the misfortune to witness this level of care of my elderly parents in the last year, both within a state nursing home (during temporary stay) and within the hospital environment. Whilst, thankfully it didn't extend to the disturbing (and admittedly somewhat sensationalised for dramatic effect) extent shown last night, I did witness indifference, ignoring of patients needs through staffing pressures or sometime a couldn't be arsed attitude, but also cultural differences and language barriers leading to gross misunderstandings regarding patients needs and care. I should also add that I found examples of outstanding care by foreign health care assistants and the interaction of Irish HCA's with either of my parents was so minimal that I couldn't really make a proportional comparison between the good and bad in this context.

    Finally, like so many other quangos in this country, HIQA is a relatively toothless organisation existing moreso for optics and to feign an appearance of concern and oversight by the state, than to have any real muscle in affecting any significant embedded institutional change. Cross the ti's and dot the i's and make it look like they have an effect inspection regieme but it all just wallpapering over the glaring cracks



  • Registered Users, Registered Users 2 Posts: 1,555 ✭✭✭csirl


    In this country, we"re great at making laws and rules for things like this and setting up specific agencies like HIQA.

    But for some reason these Agencies have no appetite for undertaking enforcement. All are extremely poor at handling complaints, especially from those impacted and their families.

    Its not just HIQA, the likes of Tusla, Teaching Council, Coru, Medical Council etc etc are just as bad and only react when something is in the media.



  • Registered Users, Registered Users 2 Posts: 346 ✭✭purplefields


    I wish they would disband all of these quangos. The money could then be spent on nursing homes.

    Make it so that people can actually afford to go to nursing homes.

    I have experience of two close relatives going to a nursing home. The standard of care was amazingly good. Unfortunately the cost is eye-watering. One relative never worked in their life and gets the bulk paid for them via fair deal. However, we have to make up the large shortfall each month. The other relative did work and were hammered with 'fair deal'. It cost thousands per month.

    I would kind of hope that I don't end up in a nursing home because of the costs. I'd like to leave something to my children, or a least make it so they are not paying for me.



  • Registered Users, Registered Users 2 Posts: 6,274 ✭✭✭Deeec


    I think part of the problem is that literally anyone will be given a job as a carer. There is no checks done to make sure the person has any aptitude to being a carer or has empathy. It's literally you want to be a carer, great the job is yours. For some it appears to be a job when they are unable to get employment anywhere else.

    Ive seen so called carers in nursing homes which turn a blind eye to the obvious and can't even understand english. Completely not suited to the job at all.

    We have a family member in a nursing home. Thankfully there are no set visiting times. Our visits never follow a pattern. We literally could arrive to visit at anytime of day. I think it does keep the staff on their toes. Yes we have discovered problems by doing this but thankfully nothing major. I do feel sorry for people that have no visitors or for people who only receive visits on certain days as problems may not be realised at all. It is important to have a very loud voice to ensure your loved one gets looked after properly.

    I completely disagree with chain ownership of nursing homes. Each should be individually ran. Nobody should be allowed own more than one nursing home.



  • Registered Users, Registered Users 2 Posts: 927 ✭✭✭littlefeet


    It must be so depressing for the well-run organisations.

    There are superb nursing centers where family members receive wonderful care and attention.

    As for RTE investigation, I would say it was an agency nurse who contacted them.

    Ask any agency nurse and they will tell you the ones they would be happy to have a family member in and the ones they would avoid.



  • Registered Users, Registered Users 2 Posts: 181 ✭✭mr j tayto


    The rot in most of these "care homes" starts at the top with the ceo's and cfo's. The business model is all about increased profits full stop.

    Most of these places are owned by investment companies who could care less about any of their "clients", despite all the gobbledygook in their "why you should choose us to look after your loved ones" brochures and online presentations.

    That being said there are some good homes out there, but it's trying to find them is the problem.



  • Registered Users, Registered Users 2 Posts: 174 ✭✭EmergencyExit


    A properly run society looks after it's most vulnerable be they old, young, disabled, mental health issues etc… i wasn't shocked or surprised by what i seen last night as my wife used to work in this sector for 15 years until she had a career change and she's told me on many a occasion this is par for the course with private homes.

    Social welfare offices are also forcing people to work in these places by threat of removal of payment i mean that's the last sort of folk you need looking after your parents, kids or disabled people. Caring should be a calling and it's become one big business. The sad thing is there will be a big fuss made over this in the next few days and weeks and then everything will go back to normal.



  • Registered Users, Registered Users 2 Posts: 1,555 ✭✭✭csirl


    The illusion of proper regulation (in this case by HIQA) is actually more dangerous than no regulation as it gives people the mistaken impression that someone independent is looking out for the residents.

    If the Government was 100% honest about there being no effective regulation, families would be put more effort into checking out homes, asking questions etc



  • Registered Users, Registered Users 2 Posts: 1,998 ✭✭✭Conall Cernach


    I agree with a lot of what you say particularly about how anyone can be employed as a carer.

    A few years ago I worked briefly for a firm that provided training for people who wanted to be carers. All you need to be qualified to start work is 2 level 5 modules. These are courses that no one fails so long as they turn up to the classes. I mean a 100% pass rate. To be "fully qualified" requires a major level 5 award of 8 or 10 modules (I can't quite remember which). But you can and will be employed so long as you have the first 2 mandatory ones and are working towards the others.

    In my experience the majority of those taking these courses were being subsidised by a training grant from their Local Employment Service. When talking to trainees I got the impression that most were doing the courses because there was really no other work that they would get and be qualified for as easy. A very few were using it as a stepping stone towards other health care roles but for most it was a dead end job for them. The wages are really shocking for what the work is supposed to be and the effort some put in reflect that.



  • Registered Users, Registered Users 2 Posts: 341 ✭✭patob


    Shocking the way the undercover health care assistant was put into a dementia care area within a couple of days on the job. The level of dementia care in these places is a disaster in my experience.



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  • Registered Users, Registered Users 2 Posts: 44,375 ✭✭✭✭ancapailldorcha


    Most welfare states were set up in an age where people lived to 60-70 or so and died quickly. Of course, there was a lot less in terms of health and safety so there were many more accidents in places like factories, mines and so on.

    Medical advances and other developments mean that we're living longer such that the period of time we spend more vulnerable and frail is much higher than for previous generations. For various socioeconomic reasons, it is no longer feasible for people to support their ageing parents at the level needed, hence the proliferation of these establishments.

    In the UK, they're not part of the NHS but they get their funding from local councils who in turn are funded by council tax, a levy on properties based on their values in 1991. It's absurd but the ultimate result is a system which strips people of their savings before they get so much as a penny from the state they spent their lives paying into.

    I don't know how the Irish system works but the only way something like this is improved is by a collective will which seems to be largely absent. Ultimately, as societies age demand for nursing homes will increase meaning they have to be paid for. We either pay more in taxes or start taxing capital and neither option is politically enticing.

    The foreigner residing among you must be treated as your native-born. Love them as yourself, for you were foreigners in Egypt. I am the LORD your God.

    Leviticus 19:34



  • Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 80,817 Mod ✭✭✭✭New Home


    I've had more my fair share of dealings with nursing homes (not the one in yesterday's report) and in my experience they're hell dressed up as something acceptable, until you start paying attention. I can count on one hand the number of caring, competent, responsible people with actual empathy for their charges I've met. The stuff I've witnessed would make your blood curdle and all efforts I made to report things had the same effect as a rock thrown into a puddle of mud: it sinks and disappears from view without even making a ripple. I was threatened in more than one way and in more than one occasion. PTSD central.

    Staff shortages are one thing. Incompetent, negligent, sadistic staff are another. Then we have supervisors, management and directors turning a blind eye because that way they can play the plausible deniability card and because addressing issues takes effort and money. Ultimately, if you start looking, you see things and you are forced to act; if you don't look, you don't have to do anything because you haven't seen any problems.

    There are also cases of mobbing against relatives who do report and complain about misconduct and are met with responses like "We trust our staff and they don't need supervision/ We're short-staffed and are forced to hire the dogs in the street/You're the only one who's ever complained about this, everyone else is happy/It's either our way or the highway/You're the problem, here/ etc". Residents' records (medical charts, nursing records, etc) are often an egregious example of creative writing. The amount of lies I've been told and I've read is unreal.

    Ultimately, people are paying for services that aren't delivered, the overwhelming majority of staff will tell you that their job is to "accompany their guests to their death because shur what else do they expect at their age/in their condition" instead of realising that family members are often forced to put their relatives in those places because they can't care for them at home and they really believe they'll be looked after properly as long as they live, rather than see their conditions degenerate drastically in no time at all.

    There was another report about a NH (Panorama, perhaps? I can't remember) maybe 15-20 years ago, where they interviewed the husband and daughter of a lady who was left in a minimally conscious state due to a stroke. The way she and her family members were treated was inhumane. Nothing changes, it seems.

    I also remember that horrific, hellish case of a NH in Spain during COVID that had been deserted by ALL of the staff and rescue services found every resident dead in their bed.

    At least the HIQA exists and appears to be doing something. In other countries they are not as lucky.

    People in charge of these places bank on the fact that most people won't complain for laziness, indifference or plain fear of retaliation. But that's what they call "omertà" and what mafia-like behaviour counts on to continue thriving.

    Like someone said earlier, if you have a relative in a place like that, keep your eyes and ears open, keep a record of everything, take pictures if you can (not of other residents), visit as often as you can and stay as long as possible. Become part of the furniture until you're invisible. Then you'll really see what goes on. And then speak up, as loudly as you can. Only by making noise have you any hope that the right people/bodies will finally pay attention and act.

    On the monsters that mistreat vulnerable people, I hope they get to experience on their own skin the same treatment they inflict on their charges and feel the same pain, fear, hunger, hurt, sadness they cause.

    Post edited by New Home on


  • Moderators, Politics Moderators, Paid Member Posts: 45,534 Mod ✭✭✭✭Seth Brundle


    At least the HIQA exists and appears to be doing something

    ...but are they actually doing something meaningful? According to the whistleblower last night, they did not put any urgency into following up on her allegations. Also, if the monitoring was half-decent, would the problems that exist currently still be there?

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  • Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 80,817 Mod ✭✭✭✭New Home


    There needs to be a system that addresses these issues at every level. The HIQA is only the starting point.

    Also, if the monitoring was half-decent, would the problems that exist currently still be there?

    Yes. Just because there is such a thing as the Gardaí and there are laws that say that robbing banks is illegal doesn't mean that there won't ever be bank robbers ever again.



  • Registered Users, Registered Users 2 Posts: 1,890 ✭✭✭Gooser14


    I don't understand why HIQA provide advance notification of inspections to the NH. This practice should cease with immediate effect & future inspection visits should be unannounced.



  • Registered Users, Registered Users 2 Posts: 1,992 ✭✭✭JayRoc


    I've spent a lot of time in hospitals (for someone else) and some of the stuff I saw with older patients broke my heart.

    I cannot imagine neglecting either a small child or a vulnerable old person, I know the job can be really awful (I was a full-time carer for my grandfather myself) but if you can allow a fellow human being to wail while sitting in their own piss then there should be a special place in hell for you.



  • Registered Users, Registered Users 2 Posts: 92,394 ✭✭✭✭JP Liz V1


    If I had a relative or friend in a Emeis care home, I would be trying to move them, heartbreaking watch, can HIQA close them down?



  • Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 80,817 Mod ✭✭✭✭New Home


    Easier said than done, unfortunately. For one thing you've to contend with the waiting lists and for another I would be hard pushed to trust ANY NH at all. The fact that if I'm (un)lucky I'll end up in one myself, at some point, fills me with dread.



  • Registered Users, Registered Users 2 Posts: 927 ✭✭✭littlefeet


    They do both planned and un planned inspections, they do just turn up with no prior notice.



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  • Registered Users, Registered Users 2 Posts: 927 ✭✭✭littlefeet


    That's a pity because there are good even exceptional nursing homes where people see treated with kindness and respect.



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