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How to Escalate a Complaint with Apple?

  • 14-05-2025 07:01PM
    #1
    prad
    Registered Users, Registered Users 2 Posts: 10 ✭


    I am currently facing an issue with Apple Support and have been unable to get a satisfactory resolution. Despite multiple attempts to escalate my case, I have been informed that there is no further escalation point available.

    I would like to know if Apple has a dedicated escalation email for unresolved complaints or senior management contacts who handle escalations. If anyone has successfully escalated a case with Apple, please share the best way to reach the appropriate team.

    Additionally, if there are alternative methods, such as executive customer relations or formal complaint channels. I would appreciate any guidance on how to proceed.

    Tagged:


Comments

  • #2
    innocent_lover
    Registered Users, Registered Users 2 Posts: 267 ✭✭innocent_lover


    After senior advisor or sometime called Tier 2 there is no escalation. To get your frustration out you can go to apple.com/feedback.



  • #3
    cnocbui
    Registered Users, Registered Users 2 Posts: 21,125 ✭✭✭✭cnocbui


    Small claims court if you are confident you are in the right and the amount involved warrants it.



  • #4
    JVince
    Registered Users, Registered Users 2 Posts: 2,280 ✭✭✭JVince


    Is the issue you have a state secret?

    Why the secrecy?



  • #5
    cml387
    Registered Users, Registered Users 2, Paid Member Posts: 8,955 ✭✭✭cml387


    Wasn't there somebody on here some years ago went all the way with Apple?

    I'm not sure it went too well for them.



  • #6
    Sono
    Registered Users, Registered Users 2 Posts: 2,697 ✭✭✭Sono


    https://www.boards.ie/discussion/comment/123450043#Comment_123450043

    It was actually recent enough, they went to court and lost.



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  • #7
    SuperBowserWorld
    Registered Users, Registered Users 2 Posts: 9,122 ✭✭✭SuperBowserWorld


    This one

    https://www.boards.ie/discussion/2058351794/apple-to-small-claims



  • #8
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,507 Mod ✭✭✭✭whiterebel


    It was the way, and as far as I know it still is:

    Level 1 support

    Level 2 Support

    Customer Service

    Executive relations.



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