My parcel was sent to the wrong address do I have any come back ?

Big Gerry · 26-04-2025 07:01PM #1

Just wondering what my rights are in this situation.

I ordered a watch online that cost 200euro that was sent to the wrong address over a month ago.

When I checked the tracking on the parcel containing the watch I found out that it had been sent to the reception desk of a block of apartments close to me but is not my actual address.

I rang the reception desk of the apartments but they said they knew nothing about my parcel that was "delivered" there over a month ago.

Do I have any come back in this situation or do I just have to accept that my parcel was probably robbed ?

Looking at the invoice I can see that I gave the company the right address including my Eircode but somehow the postman "delivered" it to the wrong address.

Jim_Hodge · 26-04-2025 07:05PM

Contact the seller. It's up to them to sort it?

Big Gerry · 26-04-2025 07:14PM

https://www.boards.ie/discussion/comment/123392110#Comment_123392110

I did and they just told me to contact the reception desk of the apartments it was "delivered" to.

But the people who work on the reception desk said they never got it.

banie01 · 26-04-2025 07:16PM

https://www.boards.ie/discussion/comment/123392147#Comment_123392147

If you haven't received the item and the seller won't rectify. Then initiate a chargeback for undelivered item.

Big Gerry · 26-04-2025 07:19PM

https://www.boards.ie/discussion/comment/123392157#Comment_123392157

Wouldn't I have to go to a Solicitor to do that ?

For a 200euro watch it just wouldn't be worth doing.

banie01 · 26-04-2025 07:23PM

https://www.boards.ie/discussion/comment/123392157#Comment_123392157

You contact your bank and go through the chargeback process. It's very straightforward and no legal representation required.

PTSB process below as an example, all the banks are pretty much the same.

https://www.ptsb.ie/help-and-support/help-with-banking/raise-a-dispute/goods-and-services-not-received/

Hotblack Desiato · 26-04-2025 07:24PM

https://www.boards.ie/discussion/comment/123392147#Comment_123392147

That's the seller just fobbing you off.

They and/or the courier they engaged to deliver the parcel messed up. Their incompetence is not your problem and not up to you to resolve. It's entirely their problem. As banie says, if they won't play ball then chargeback through your card issuer or dispute on PayPal if that's what you used. They entered into a contract to deliver the item safely and undamaged to you, they have failed to fulfil the contract.

Ezeoul · 26-04-2025 07:26PM

https://www.boards.ie/discussion/comment/123392164#Comment_123392164

Nope, you just contact your bank.

Big Gerry · 26-04-2025 07:34PM

https://www.boards.ie/discussion/comment/123392179#Comment_123392179

Will that work for a prepay swirl credit card ?

banie01 · 26-04-2025 07:37PM

https://www.boards.ie/discussion/comment/123392224#Comment_123392224

yes.

Go to their website, fill out their customer contact form and ask to dispute the transaction.

Boggles · 26-04-2025 07:44PM

https://www.boards.ie/discussion/comment/123392147#Comment_123392147

Well then you have done your bit so and TBF probably a lot of the time you probably would have just got your parcel at that stage.

Back onto the seller, inform them you checked the other place, no joy.

If they are not cowboys, they will offer you a refund or replacement.

They have a genuine grievance with the courier company, but that's not your problem.

JVince · 26-04-2025 09:09PM

Sellers issue, not yours.

They have a contract with the courier, not you.

If the courier doesn't deliver to the correct address and you entered the correct address, the seller can get compensation from the courier.

Simply tell them that you will commence a chargeback at the end of the week if it's not rectified.

My parcel was sent to the wrong address do I have any come back ?

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