Virgin Media Cancellation deals

Went with the 9 month deal also last month, bit miffed a 12 month came out soon after. Ours got applied without them sending anything out to us, just got the next bill at a lower rate. Which is a bit weird, and they did up the broadband from 250 to 500 so slightly more expensive than the previous 50% deal. (I'm guessing they were haemorrhaging subscribers and just been looking for quick renewals)

I've emailed them to query the broadband increase and also to chance my arm if they'll extend the 9 months to 12months. Will see what they come back with

No nothing yet. I've just checked my account online and it's showing as full price still (€70 per month for 500MB). I think my next bill is in a week or so so I'll keep an eye and get onto them if needs be- I took a screenshot of the confirmation.

Hi just a update I signed up last month for the 9 months half price and I just checked my bill for this month the 15th and they applied it I didn't receive any emails confirming it but it's applied to the account now. So thanks very much to the original poster

Thanks for letting me know. I just called them and cancel. The customer support was pretty insisting to keep me and offer 6 months 50% that I rejected. I have to tell him several times I wanted to cancel… Let's see if they call me with a better offer otherwise I will be signing as new customer. I hate the yearly moaning with these folks….

I will wait to see if I get it. I cancelled yesterday my account and If they don't come back with a good offer I will sign on my partner's name as new customer…

I know but It will be cheaper than keeping the current contract

Let me know if they confirm it. I will wait to see if they send anything otherwise I will sign again under my partner's name… Unfortunately we only have high speed with VM in our state and until fibre is rolled out we need to keep this stupid game every year…

take screenshots…..

when i cancelled virgin a couple of months ago, i asked them about the loyalty deal ppl got here in December i think it was, the guy on the phone told me it never happened….there was no loyalty campaign. Dont take their word for it.

40€ for 24 months for 500mb is not a bad offer

Yes

I cancelled a couple of weeks ago and was prepared to switch or sign-up under a new contract. However, I received a call from the retention team the other day. In the end they offered half price BB and TV for another 12 months.

That’s three years in a row at half price on the same contract, plus we get to keep the 360 box. Streaming box dodged for another year!

Got the most random experience with Virgin Media…. Yesterday I got an email confirming my offer. I got an appointment for installation in 2 weeks for full fibre broadband. I called today and I was told that my home needed an upgrade to roll out full fibre broadband. I asked to have the same equipment as my neighbour (basically my current broadband) and I was told that's not possible…. I cancelled and called to see what the retentions team could do for me… I got a super rude agent from eastern Europe that only offer me 15€ less per month. I told him I wasn't interested. He didn't care. I called again and I got in touch with a lovely Irish guy that confirmed that they applied the 50% off for 12 months that I applied back in the day… He told me that I probably had received a message or so… I told him my partner did but we never got any sort of confirmation. I will keep you posted. So far I haven't got any dpd collection information for the equipment which I believe is positive. I might call tomorrow to confirm the 50% will be applied to my account. Virgin Media is an absolute chaos….

it seems the same works for the 12 months half price link which is better

Yes I did but I got 50 for 12 months and I don't need to be 2 weeks without internet waiting for an installation. I can't afford being 2 weeks without broadband. If next year we decided to switch I will not wait until the last minute and I will go ahead for full fibre but with more time. I can imagine once the full fibre is installed we can switch to whatever provider we wish

I was glad to hear that it was applied to our account. Today internet stopped working. I called VM and they confirm that the discount was there and there was an outage on our area… I nearly have a hearth attack… XD