Switching electric/gas providers (see first post for links)

Don't submit an electricity meter reading if you are on a smart meter, it won't trigger a bill but you might get a narky response from Flogas - I did.

Switched on 9th,received letter from them on 14th,dated 10th,confirmation of set-up of your Sepa Direct Debit Mandate. Received email from BGE yesterday with final bill for 20 days.

that’s all flo gas do and then you will get a bill

FloGas didn't scam you at all, you're incredibly dramatic on this thread.

The T&C's of their plan is: "This is a fixed energy contract meaning that the energy component of the unit rate and standing charge are fixed for the duration of the contract, but regulated pass-through charges may change. If we need to adjust these rates because of regulated charge changes, we will write to you 30 days in advance of the change"

Your unit rate is fixed. Your standing charge is fixed in the context FloGas can only increase the standing charge if the regulator changes their charge which is expected later this year. You will be given 30 days notice.

You don't have a percentage discount so there's nothing to fix there.

FloGas's communication has always been awful. There is an error in the letters.

I also received this letter, 14 days after the start of the contract. How convenient.

Its all in their T&C's: "This is a fixed energy contract meaning that the energy component of the unit rate and standing charge are fixed for the duration of the contract, but regulated pass-through charges may change. If we need to adjust these rates because of regulated charge changes, we will write to you 30 days in advance of the change"

Regulated pass-through charges are expected to change later this year. They don't know what it is so can't fix that portion. That's not the "Flogas end".

If the regulated charges change, then they will adjust accordingly. That is a fixed rate tariff. If gas prices spike, your bill will not go up because of that.

There's zero scamming here.

Just off the phone with flogas. It is not a fixed rate, I wasn't told the truth on the phone when I signed up, and also when I received the email mentioned above which stated fixed rate.

The agent on the phone kept deflecting and then threatened to put me on standard rates because I wasn't a member of BWG. His whole tactic was to deflect and distract from the email I received on the 1st of April, constantly telling me to calm down and stop shouting, which I wasn't. I just kept asking him to explain why I had an email saying that I was on fixed rate and he is saying that I am not. I also told him it seems like skullduggery that I received the letter confirming that I am not on fixed rate, just outside cooling off period.

No matter what happens, I'm cancelling, even though I will probably have to pay the €50. I'm not giving this shower three thousand euro over the next 18 months. I asked him if he was concerned if I sent a copy of the email and today's letter to the CRU, if they charged me the €50 exit fee. He just said "I'm not the CRU and you WILL be charged the €50." Im not sure that would actually be a good idea, as i am not a member of the BWG group. Could they nullify my past contract and force me to backpay what i should have been paying on standatd rates for the past couple of years?😨😁

He said he'd get the person who sent me the email to call me. I won't hold my breath.

Anyway, charming company🙄

My letter says I’m on day/night rate and I checked my online account and I’m on day/peak/night as agreed on the phone

Flogas could do with improving communication a tad

Where did I say I shouted abuse at anyone? Don't get a nosebleed up on that high horse, many people signed up for the BWG offer, not being a member. And I'm pretty sure that suited Flogas just fine.

Anyway, that's not the issue.

The letter also redirects them to the T&C's on their website. The T&C's state: "This is a fixed energy contract meaning that the energy component of the unit rate and standing charge are fixed for the duration of the contract, but regulated pass-through charges may change. If we need to adjust these rates because of regulated charge changes, we will write to you 30 days in advance of the change"

Its fixed unit rate in the manner that if the price of gas increases, FloGas cannot turn around and up the unit rate. They can only up the unit rate if regulated pass-through charges increase.

I rang and the above was confirmed on the phone to me.

Edit: The email they quote states: "This means it is fixed on Flogas end" that is perfectly in line with the above.

In fairness checking both there's a big difference between last year's BWG fixed letter and this years one so I can certainly see why people are concerned.

The first two sentences of that paragraph are the same in both "The percentage discount....... subject to change", but the next sentence in last years letter states "This does not apply to fixed rate tariffs, but PSO Payment is subject to change on all electricity tariffs." V this years "This also applies to Fixed energy tariffs".

where dies it show online?