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Ryanair have really ramped up charging people for bags that "don't fit"

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Comments

  • #272
    blackvalley
    Registered Users, Registered Users 2 Posts: 1,090 ✭✭✭blackvalley


    Well technically you “ got away with it “ for ten years because as can be clearly seen it’s bulging out of the sizer.



  • #273
    TerrieBootson
    Registered Users, Registered Users 2 Posts: 222 ✭✭TerrieBootson


    https://www.boards.ie/discussion/comment/123338296#Comment_123338296

    Well that one doesn't fit in any direction. Apart from the bulge, you can see its too tall



  • #274
    airy fairy
    Registered Users, Registered Users 2 Posts: 1,383 ✭✭✭airy fairy


    https://www.boards.ie/discussion/comment/123338284#Comment_123338284

    Isn't there something about airlines getting charged extra if their passengers remain in the terminal longer than contract agreed? I've always assumed that was the reason Ryanair shuffle people out the doors and leave them waiting anywhere but at the gate?



  • #275
    airy fairy
    Registered Users, Registered Users 2 Posts: 1,383 ✭✭✭airy fairy


    https://www.boards.ie/discussion/comment/123338296#Comment_123338296

    You got away with it for a long time, it's clearly oversized!



  • #276
    AndyBoBandy
    Registered Users, Registered Users 2 Posts: 16,384 ✭✭✭✭AndyBoBandy


    https://www.boards.ie/discussion/comment/123338549#Comment_123338549

    no, it’s to aid in their quick turnaround times…

    They want every passenger ‘boarded’ (boarding card scanned through) before the plane is ready to load so that when the plane is ready to load, as many passengers as possible are already waiting to get on board..



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  • #277
    JVince
    Registered Users, Registered Users 2 Posts: 2,804 ✭✭✭JVince


    https://www.boards.ie/discussion/comment/123338549#Comment_123338549

    That's total rubbish and makes no sense whatsoever. If anything they'd love people to be in the terminal longer so that they spend more money. DAA want people to be in the airport 2-3 hours before a flight so that you can buy overpriced food and drink from which they profit substantially as they operate a revenue share model combined with rents. (standard retail and food court model these days)

    Planes have a tight time window to take off. At busy times, if you miss your take off slot you could be waiting 30 minutes. That can lead to delays all day for that particular plane and that costs money. Hence Ryanair (and most others) want you on board, seated and buckled up 10 minutes before take-off. And that means having passengers final checks done as the incoming flight lands in some cases.



  • #278
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 7,348 Mod ✭✭✭✭Sheep Shagger


    https://www.boards.ie/discussion/comment/123338136#Comment_123338136

    That's the problem., they do and they are.



  • #279
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 7,348 Mod ✭✭✭✭Sheep Shagger


    They only sell 100 priority/ to access to take a wheely bag on each flight, everything else has to go under seats.



  • #280
    mfceiling
    Registered Users, Registered Users 2 Posts: 13,205 ✭✭✭✭mfceiling


    Flew to Brussels with them in 2022. My daughter's carry on bag was deemed too big at the gate at the top of the stairs. The girl put a sticker on it and said her colleague at the bottom of the stairs would process the payment.

    Halfway down the stairs I took the sticker off it and put it in my pocket. Strolled past the staff at the bottom door and headed straight for the plane.



  • #281
    Rocket_GD
    Registered Users, Registered Users 2 Posts: 4,085 ✭✭✭Rocket_GD


    https://www.boards.ie/discussion/comment/123340185#Comment_123340185

    Ye that wouldn't happen these days, they won't let you through the gate if the bag hasn't been paid for.



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  • #282
    AlmightyCushion
    Moderators, Education Moderators, Technology & Internet Moderators Posts: 35,330 Mod ✭✭✭✭AlmightyCushion


    https://www.irishtimes.com/your-money/2025/04/09/ryanair-dismisses-hundreds-of-reader-baggage-experiences-as-misinformed-hearsay/

    A lot of people contacting the Irish Time about it. Some don't get specific and just say something like 'a bag that worked for years is now being charged' but some are specifically mentioning that their bags fit the sizers but because it was over the sticker they got charged or that the bag fit the sizer but they were still charged.

     It clearly did fit, but the check-in staff pointed out a line of yellow tape inside the sizer and told me the bag couldn’t extend over this yellow line. So Ryanair’s response to you that “if it fits in our bag sizer (which is bigger than our agreed dimensions), it gets on free of charge” is not true; my bag fitted and I was still charged.

    On my recent flight from Dublin to Lisbon, the entire flight had to put their bags in the sizers at the boarding gate and many of the bags did not fit within the yellow stickers within the sizers. Many passengers had to pay an additional €75 per person to put their bags in the hold,

    The bag fit in the sizer, but the Ryanair staff said it needed to be behind the sticker.

    My bag fit in the sizer, but I was still charged.

    My partner and I recently flew to the Canary Islands with Ryanair and my partner was hit with a €75 baggage charge in the same way your readers described. Noting Ryanair’s response, I wonder will they be in contact to arrange a refund, as the offending bag clearly fit into the sizer.

    Turned out it fitted the sizer but was pronounced too big.

    In Knock, it fit perfectly within the sizer, but the Ryanair agent said it was too deep, so I had to pay.



  • #283
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 7,348 Mod ✭✭✭✭Sheep Shagger


    Why does Conor Pop not challenge this quote?

    “We receive occasional complaints from passengers, that their bag was “only slightly” bigger than our sizer, or “only the wheels did not fit” in the sizer. These claims are baseless. If the entire bag doesn’t fit within the sizer (and our sizers are bigger than our agreed max dimensions), then the bag is outsized and will be charged.

    I have seen people charged even though the bag fits in the sizer...are they saying if the bag fits in the sizer but the wheels go over the tape then it is oversized. Surely it's one or the other?

    I agree that saying I've used a bag for 10 years without an issue and now it is, is not an excuse. It's just the debate over the actual specs of the bad or the sizer. Guess it's easier to go with the spec of the bag, including wheels.



  • #284
    suvigirl
    Site Banned Posts: 12,921 ✭✭✭✭suvigirl


    You can have a bag that's the exact dimensions allowed, if it slightly bulges out at the top, charged. The bag is the right size.



  • #285
    elperello
    Registered Users, Registered Users 2, Paid Member Posts: 19,334 ✭✭✭✭elperello


    https://www.boards.ie/discussion/comment/123341618#Comment_123341618

    Conor Pope is highlighting this issue.

    Ryanair's statement is like something written by a MAGA spokesperson.

    The statement is only just short of calling the IT "fake news".

    They are blustering and doubling down but it's clear there is an issue here.



  • #286
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 7,348 Mod ✭✭✭✭Sheep Shagger


    https://www.boards.ie/discussion/comment/123341666#Comment_123341666

    Highlighting an issue yeah but nothing else, he's well known for using stuff he gets on X etc and dressing it up as research or a story.

    Heaven forbid he might challenge a response.



  • #287
    elperello
    Registered Users, Registered Users 2, Paid Member Posts: 19,334 ✭✭✭✭elperello


    https://www.boards.ie/discussion/comment/123341830#Comment_123341830

    He has provided testimony from Ryanair's customers that there is a serious issue here.

    They think they can tough it out, let's see.

    Ryanair took people's money they are accountable not Conor Pope.



  • #288
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 7,348 Mod ✭✭✭✭Sheep Shagger


    https://www.boards.ie/discussion/comment/123341870#Comment_123341870

    Thanks for that summary.

    Your expectation of a so called consumer affairs journalist is clearly lower than mine.



  • #289
    elperello
    Registered Users, Registered Users 2, Paid Member Posts: 19,334 ✭✭✭✭elperello


    https://www.boards.ie/discussion/comment/123342100#Comment_123342100

    For what it's worth I think he does ok.

    In this instance he hasn't had an opportunity to interview anyone from Ryanair.

    They are just issuing statements and rubbishing his work.

    Anyway I think we both know the real problem is Ryanair who are ignoring the genuine concerns of both their customers and the media.



  • #290
    HeidiHeidi
    Registered Users, Registered Users 2, Paid Member Posts: 33,262 ✭✭✭✭HeidiHeidi


    An Op Ed today on the Irish Times, with a distinct note of sarcasm about it

    https://www.irishtimes.com/opinion/2025/04/10/ryanair-passengers-are-clearly-suffering-from-a-mass-delusion-about-the-size-of-their-bags/?utm_source=sfmc&utm_medium=email&utm_campaign=IT_EDIT_MorningBriefingEmail_202503_v1.0&utm_term=feed-link&utm_id=27848&sfmc_id=2611052



  • #291
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 7,348 Mod ✭✭✭✭Sheep Shagger


    Ryanair have produced a short video...

    https://www.ryanair.com/ie/en/lp/travel-extras/bag-sizers-and-gate-bag-fees-explained?cmpid=redline_en_ie_app



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  • #292
    pauliebdub
    Registered Users, Registered Users 2 Posts: 1,073 ✭✭✭pauliebdub


    A lot of passengers take the piss when it comes to bringing on oversized luggage. I'm glad that Ryanair are clamping down on it. The allowed measurements are very clear. The snobs at the irish times have an unhealthy fixation with Ryanair.



  • #293
    Get Real
    Registered Users, Registered Users 2 Posts: 987 ✭✭✭Get Real


    https://www.boards.ie/discussion/comment/123345682#Comment_123345682

    Completely agree.

    There was a period there recently they were lax enough. And I frequently saw people with three or 4 items. A wheel bag, a small backpack (no issue, both allowed) but then under the arm a massive handbag and maybe then a plastic bag from duty free.

    Wheelie case- fine, you paid for it

    Backpack within dimensions- perfect

    Handbag then in addition to the above- you're taking the pss

    Plus the duty free. Same type of people then will cram every piece into the overheard lockers and be too selfish to put at least one bag in their leg space under the seat in front.

    Leads to less overhead space for the rest of the passengers and also longer boarding and exiting times.

    Now that they're enforcing a rule that always existed, people are complaining. Instead of acknowledging the other times they got away with taking the mick as being lucky/availing of goodwill and blind eyes.

    Post edited by Get Real on


  • #294
    thesandeman
    Registered Users, Registered Users 2 Posts: 13,914 ✭✭✭✭thesandeman


    https://www.boards.ie/discussion/comment/123344512#Comment_123344512

    They explained it well, but if they are actually Ryanair staff as opposed to actors I can imagine them getting a lot of attention/abuse when they go back to their real jobs.



  • #295
    CoffeeImpala
    Registered Users, Registered Users 2 Posts: 442 ✭✭CoffeeImpala


    https://www.boards.ie/discussion/comment/123345719#Comment_123345719

    The duty free bag is allowed in addition to whatever baggage allowance you've paid/not paid for.

    Listed under "what items are permitted on board" here

    https://help.ryanair.com/hc/en-ie/categories/12502999419409-Permitted-Items-On-Board



  • #296
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 7,348 Mod ✭✭✭✭Sheep Shagger


    A wheely bag that fits the specs and the Ryanair sizer (I've tried it), just make sure the wheels are turned inwards from the yellow tape.

    https://www.trippluggage.ie/tripp-escape-sunflower-cabin-suitcase-55x39x20cm/p3932



  • #297
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 7,348 Mod ✭✭✭✭Sheep Shagger


    To those saying all wheely caes fit, that's the point...many don't. They may fit the sizer but the sizer is bigger than the specs so if they go over the tape line, you will be charged.

    You could have used a bag for 10 years and been getting away with it, it won't work anymore.



  • #298
    AlmightyCushion
    Moderators, Education Moderators, Technology & Internet Moderators Posts: 35,330 Mod ✭✭✭✭AlmightyCushion


    https://www.boards.ie/discussion/comment/123344512#Comment_123344512

    Is it just me or does the woman in the second video look AI generated. Something off about it



  • #299
    myfreespirit
    Registered Users, Registered Users 2, Paid Member Posts: 599 ✭✭✭myfreespirit


    The audio seems slightly out of sync with the video alright, not sure if it's AI generated content though 🤔



  • #300
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 7,348 Mod ✭✭✭✭Sheep Shagger


    https://www.boards.ie/discussion/comment/123346907#Comment_123346907

    Even if it is, the official Ryanair account posted it and it's hosted on their website.



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  • #301
    spockety
    Moderators, Education Moderators Posts: 5,623 Mod ✭✭✭✭spockety


    Surely to god the easiest thing Ryanair can do is to make the sizers the actual size they allow, and don't have any open sides on the sizer or rely on stickers? Insert your bag at the top, and have a flap they pull down that has to go flush.. if it doesn't go down, your bag is sticking out and it's too big. If it does go down, your bag fits inside a 55x40x20 space.

    They've made this harder than it needs to be for some reason.



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