GoMo - SMS outside EU

I have sent a few MMS (remember them? for older family with dumb phones), COST =€0.30 each. slso paid € 0.15 for SMS to foreign parts.

@GKenn Checked my bill, it was € 0.21 for 3 SMS to the same number in Spain Sunday Jan 19 at 11.00am 19 days ago . Don't know why I used SMS as the contactee is on WhatsApp & FB. SMS is for some more ancient members of my tribe (We're all heading there 1 day)

Same here! My last two bills had SMS charges for messages to Vanuatu and Namibia. GoMo support are blaming my phone! I have an iPhone and never send an international messages that I know of at least!!?

@GKenn, do you have an iPhone? I'm asking so I can check the correct settings.

Thanks,

M

I'm with GoMo for day dot\right from the start. Because of all this I'm now going to go back and checking all my recent bills! I will bring this to the attention of ComReg if it turns out there are spurious SMS charges on my bills for SMS messages I never sent to foreign countries. If they are at this for everyone and adding two/three to everyone's bills that all adds up for their gain!

Thanks,

M

PS: I was told to email customercare1@gomo.ie which I've done….awaiting their reply, wonder how long it will take!?

Thank you kindly. 👍️

Update: GoMo support came back to me.

On Mon 10 Mar 2025 at 10:14, Customer Care <customercare1@gomo.ie> wrote:

Hi M, 

I have reviewed the account and can see the SMS that were sent. These would have been sent from the SIM and are shown on the network system so are valid. I understand you advised that you did not send these but there can be malware or apps that have access and can send SMS messages from the phone. 

As a goodwill gesture I have credited the 60cent of charges from these 4 SMS in this instance but going forward any charges for SMS would be charged and wouldn't be credited.

Kind Regards,

A

This is my reply.

From: M<m@gmail.com>

Date: Mon 10 Mar 2025 at 13:35

Subject: Re: Your GoMo bill is ready! - Charged for SMS Messages I Never Sent

To: Customer Care <customercare1@gomo.ie>

Thanks Aaron. I can assure you 100% that there is no malware on my iPhone!!

Thanks for the credit on the 4 messages. If this keeps happening I’ll have to raise the issue further with ComReg.

Kind regards,

M

This is a fairly common issue when porting. Chances are that the routing isn't set correctly and the messages are still being sent to your previous network. Some people have had success with contacting support, while others have had to port back to their original network.

I am not ported and on Eir rather than GoMo - but have the same problem. I spoke to Eir Customer Care - they know about the problem and are following up. It seems to be just affecting messages coming via IMS(4G/5G) from the short text providers. I switched off WiFi Calling, and changed my Mobile Network setting to 2G only, so as to force the messages to be sent directly to the mobile network. This works for me as a workaround for now until the root cause is fixed. You can change your network settings back after you have received the short-text message.

Yes - it's working for me now also. It must have been fixed just now.

OK, got my bill today! There is an SMS charge to a number in Spain I don't recognise. My sister is the only person I know who lives in Spain, it's not her number showing on my bill and I never SMS her, only WhatsApp!!? Even stranger there are 003473286XY 11 digits in the number, but my sister's number has 0034605988XYZ 13 digits, is that strange to any of you?

Thanks,

M

PS: Should I try and ring the phone number from a landline and see if it goes through??