Virgin Media fibre setup

Meltdown · 17-03-2025 06:05PM #1

Hi all,

Could someone explain the setup with the Virgin Media Fibre broadband I have, please.

This is a new apartment, with a Virgin box already installed (see pic).

The router says I just have to stick the thick end of the fibre cable into the VM box, but there is no insert point on the VM box I have, it's a sealed unit?

Do I need to get a call-out from a VM engineer?

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Regards
Melt

ongarite · 17-03-2025 06:07PM

Take the white plastic bung out of the green port on bottom of the Virgin hub.

Then green fibre cable to green port on Hub & other end to white box on wall.

Meltdown · 17-03-2025 06:27PM

Hi, There is no white plastic bung on bottom of the Virgin box. There is no external connection point on this box?

Regards

Melt

LambshankRedemption · 17-03-2025 06:34PM

https://www.boards.ie/discussion/comment/123273091#Comment_123273091

Its right there in the picture you shared.

ongarite · 17-03-2025 06:35PM

Your last photo, the white plastic straw like thing on the green port is a protective bung. Take it out & plug the green fibre cable into port

spookwoman · 17-03-2025 06:35PM

Check the bottom or sides of the wall unit to see if there is a area to plug in the fiber optic cable. The faceplace might just come off. Looks like Virgin media strike again, they haven't a clue what they are doing

Meltdown · 17-03-2025 06:42PM

Firstly, thanks for all the replies.

I see the bung/fibre point on the router, but the VM Wall unit does not have any external connection points, bung or no bung!

Maybe I am supposed to yank off the faceplate of the wall unit, but that's not what the instructions are.

Might be best to just get them out.

Regards

Melt

ongarite · 17-03-2025 06:46PM

Port should on the bottom, see ONT option 2

https://www.virginmedia.ie/customer-support/support-by-products/broadband/Fibremodem/

Meltdown · 17-03-2025 06:53PM

Hi, thanks for the link.

There should be port on the bottom of the wall unit, but there isn't, it's a sealed unit as far as I can tell.

Could it be an unfinished installation?

Regards

Melt

ongarite · 17-03-2025 07:00PM

https://www.boards.ie/discussion/2058296617/virgin-media-ftth-any-info

Check out the photos near the end of this discussion.

Meltdown · 17-03-2025 09:24PM

Thanks for the link.

The image I've attached has come from that thread and the VM wall unit does look like the one I have. All I see is the fibre cable going in behind the box. Not sure where that leaves me, except a VM call-out — a huge waste of time for connecting a single cable.

Regards

Melt

img-7744.jpg

spookwoman · 17-03-2025 10:18PM

Mine has the same Data blanking plate at you and there is a power like cable coming from the back of it into the main White box on the left side and there is a bit of a cable inlet on the left to also allow the Optic cable to go from the inside of it into the modem.

When you call them make sure they send out the right engineer. An White modem box engineer will not be able to do the work. They have only 1 or 2 Full Fibre guys and they travel around the country. Friday is usually the South East. Going through hell with them over our setup.

Good Luck

Raichų · 17-03-2025 10:34PM

https://www.boards.ie/discussion/comment/123273558#Comment_123273558

likely yes you will need to pop off faceplate. Should just be clipped on easy enough to take off.

Virgin Media fibre setup

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