Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Aerlingus AerClub/Avios

1159160162164165167

Comments

  • Registered Users, Registered Users 2 Posts: 1,222 ✭✭✭BigMoose


    I flew EI Regional last Sat and returned monday and had outbound credit on mon, return on Tue. If it’s been 3 weeks I’d be filling in a form.



  • Registered Users, Registered Users 2 Posts: 2,213 ✭✭✭samo


    yes, I’ve done that for both, it’s annoying as I’m getting close to Concierge (need 2 more trips, if I book Aer Space will get there, but the tier credits taking ages now is bugging me!)



  • Registered Users, Registered Users 2 Posts: 911 ✭✭✭MICKEYG


    I find them quite slow to credit, even flights from Dublin. I cant understand why it can't be credited as soon as the flight lands.

    Sounds like it is some antiquated batch processing system. Frustrating that you need to keep an eye out in case you miss out on what you earned.

    What would also be nice is an email our app alert when your points and tier credits arrive. Marriott do that now on their app



  • Registered Users, Registered Users 2 Posts: 4,373 ✭✭✭goingnowhere


    Flew Saturday morning from a Dublin, and it was showing on my account at 9:05am 3 days later

    Flew Tuesday evening from a EU outstation, (not on Astral) and it was showing on my account at 9:05am 2 days later

    In both cases I checked in online

    This is a fairly consistent pattern over the last few months



  • Registered Users, Registered Users 2 Posts: 6,280 ✭✭✭Rowley Birkin QC


    Just had a really fantastic customer service experience with the AerClub Concierge helpline. Had some upgrades to use before they expired so the agent patiently went through all the available options, proactively suggested alternatives, listened to my dithering and got it all sorted in about 25 mins.

    A marked improvement on the last few times I've called them and hopefully not a once off.

    I asked the guy about leaving a feedback survey for him as I know they can be helpful but there isn't an option, only for complaints! If there's one that anyone is aware of, please let me know. Thanks!



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 1,026 ✭✭✭arrianalexander


    With reward flights as part of the aercard benefits it comes with a 10kg carry on

    On the aercard website it says you can check these in

    But on the main aer Lingus page it says they have to be carried on board

    Have emailed them for clarity but nothing back yet

    Has anyone experiences of this ?

    We would rather check them in



  • Registered Users, Registered Users 2 Posts: 248 ✭✭notuslimited


    I sincerely hope things are going back to the way it used to be….but I won’t be holding my breath.


    Roly….were the upgrades approved on the phone or later after you had booked economy?



  • Registered Users, Registered Users 2 Posts: 98 ✭✭rio1


    I don’t find them consistent allocating tier credits recently. Flight three weeks ago, return leg credited ten days later, out bound still not. Flight last week, outbound credited in 24 hours, inbound 3 days later. Have filled in the form for the missing one at this stage…I’m flying next week also and once I get that missing one, should reach platinum so hope it is credited soon.



  • Registered Users, Registered Users 2 Posts: 98 ✭✭rio1


    If flying to London City on a BA flight booked on the Aer Lingus website can I use the aer Lingus lounge in Dublin as an aer club silver member?



  • Registered Users, Registered Users 2 Posts: 4,373 ✭✭✭goingnowhere


    Curiously enough no



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 98 ✭✭rio1


    Really? Can’t use the lounge? That’s crazy. Should have just flew to Heathrow with Aer Lingus then I guess.



  • Registered Users, Registered Users 2 Posts: 2,213 ✭✭✭samo


    Still waiting for 2 flights (BA LCY to DUB and EI DUB to FRA) from late Jan/ early Feb and nothing back from missing credits form.

    on the lounge, might be worth trying as it’s an EI ticket.



  • Registered Users, Registered Users 2 Posts: 248 ✭✭notuslimited


    I had a similar problem recently on a DUB-EDI segment. After the online form failed to work I rang Aer Club and checked my ticket number. It turns out that the EI system had a different ticket number than was on my email confirmation. When I used the new ticket number on the claim form it worked. Might be worth a try to give Aer Club a call to check.



  • Registered Users, Registered Users 2 Posts: 98 ✭✭rio1


    So not possible to use lounge in Dublin as an Aer Club silver member travelling on a BA flight booked on Aer Lingus. Just won’t book it again, Heathrow as handy anyway.



  • Registered Users, Registered Users 2 Posts: 2,213 ✭✭✭samo


    that makes sense actually as I changed my outbound flight for one of the flights.. thankyou. Will give that a try !



  • Registered Users, Registered Users 2 Posts: 4,373 ✭✭✭goingnowhere


    Yup it a strange one. Got to be Shamrock on the tail

    If you are connecting through LHR onto a transatlantic BA/AA then you do have access thanks to the JV but only if Platinum or better



  • Registered Users, Registered Users 2 Posts: 383 ✭✭Bojill


    Wondering if anyone can help, I have some avios from BA which I want to transfer to Aer L.
    I've found the combine points page on BA.com, after log-in, it asks for username and password for Avios partner.
    I put in my Aer L details, but it says incorrect detail.

    Anyone successfully transferred BA to AL?

    Thanks.



  • Registered Users, Registered Users 2 Posts: 3,572 ✭✭✭VG31


    Make sure your name, email, DOB, phone and address match exactly on both accounts.



  • Registered Users, Registered Users 2 Posts: 383 ✭✭Bojill


    For anyone who might be searching for this in the future, when asked for the username and password for avios partner,

    its your aerlingus number, not the email address.

    Just transferred there, and it was instant.



  • Registered Users, Registered Users 2 Posts: 4,373 ✭✭✭goingnowhere


    Good call out, that works

    Can take a few attempts to get the page to load on the BA site but it works



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 6,280 ✭✭✭Rowley Birkin QC


    "officially" approved by email but the guy was able to verbally confirm them on the line. Could see how many aerclub seats were available to be booked immediately or waitlisted.



  • Registered Users, Registered Users 2 Posts: 3,654 ✭✭✭donkey balls


    So it's over a month since i applied for the Aerclub CC got a text from BOI saying its taking a lot longer than usual. So my question is the two fast track passes plus lounge passes are they a once off?



  • Registered Users, Registered Users 2 Posts: 72,828 ✭✭✭✭L1011




  • Registered Users, Registered Users 2 Posts: 4,502 ✭✭✭MarkN


    anyone know for sure if flights with BA can be credited towards AerClub? I’ve had a few booked via Aer Lingus and I’m 140 points off Platinum by April 1st so every little helps. I rang AerClub this week and they said they can see the flights flown but I’d have to contact BA. BA don’t seem to be as easy to get in contact with if you want to speak to someone in this area.



  • Registered Users, Registered Users 2 Posts: 3,003 ✭✭✭Van.Bosch


    they can - I have had it done.


    it happened automatically for me, didn’t have to chase though



  • Registered Users, Registered Users 2 Posts: 2,213 ✭✭✭samo


    I’m still waiting for LCY DUB on BA from end of Jan (was business class flight) and put in missing tier credit form and no sign yet. Also about 150 points off next tier .. so bit annoying.



  • Registered Users, Registered Users 2 Posts: 217 ✭✭TheBetsy


    Looking at flights to London and fares are mad for the times in want, can I just book a cheaper aerspace for later in the day and turn up at the earlier time? Has anyone ever done this?



  • Registered Users, Registered Users 2 Posts: 53 ✭✭Tea2


    Yes, it is an included benefit that you should be able to use in dublin and Heathrow. Make sure to tell them your plans changed last minute and ask politely if you can travel earlier. If there are no Aerspace seats on the flight you want, you’ll be put in the back and won’t get a free sandwich. At locations other than Heathrow and Dublin, it’s hit and miss whether they’ll know how to put you on an earlier flight and you shouldn’t count on it working



  • Registered Users, Registered Users 2 Posts: 217 ✭✭TheBetsy


    Thank you. What about Cork? It's an Aer Lingus base with their own staff so they should be aware I would assume?



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 4,502 ✭✭✭MarkN


    I’ve often done it in LHR and managed to get home a flight earlier or whatever. Last week however I was travelling with someone who doesn’t have any AerClub membership at all and the woman at the desk wouldn’t let them on an earlier flight. First time I’ve ever been asked if I’ve membership doing that. Normally it’s a case of they have space on the aircraft or they don’t.



Advertisement