Virgin Media Cancellation deals

That'll be the plan so

has anyone tried the half price offer a second time yet?

looks likily i'll be shopping around soon so pity as i hate the hassle of changing just cant justify the double price

New customer? That always works.

I'll be getting my partner to go into the shop and sign up in her name as a new customer.

yeah shouldnt be doing that

Virgin Media Hub lights explained

What colour is the base led?

I think so, I have mine in bridge mode so its red/purple
If its still flashing green, I would turn it off, wait 10 seconds turn it on and see if that helps

Virgin Media incentivises agents to stop customers switching, court finds

“Not only are agents instructed through the manuals to take that approach but they are encouraged and incentivised to do so by the availability of financial commissions which are only payable where the agent succeeds in saving the customer,” he said.

While Virgin had argued the incentive is paid in return for an agent resolving a customer’s issue, it was “clear that the event which triggers payment of the incentive is the retention of the customer”, the judge said.

https://www.irishtimes.com/business/2025/02/07/virgin-media-incentivises-agents-to-stop-customers-switching-court-finds/

I got a letter in the door about upgrading the cables for fibre.

Work was finished yesterday.

So now have the option of Virgin, Sky, Vodafone all on the one cabling system as per their information leaflet.

Nice to have the option to switch between the 3 now if they won't give you a deal and without any extra cable work

this is also interesting to be that shows most people are call to try and get the price reduced and not to actually cancel

[quote]The court also heard there were a total of 194,784 calls by customers of whom 76 per cent did not cancel while the remaining 24 per cent (46,714) did cancel, either on the initial call or subsequently.

we cancelled our account there recently with virgin.

offer on the phone was the usual 6 months half price, with a further offer over email to which we told them no. Agent i dealt with this time was very polite and very genuine. but they need to be matching whats out there what either by sky or three / vf / eir etc.

someone in work cancelled their account with vm recently but didnt get an email, maybe they still will.

VM bb and tv service was fine, we were on the min packages, no kids so dont have all the costly add-ons etc ppl seem to be paying an absolute fortune for.

i wasnt looking for a free service, meet me in the middle…..? but initially when i started the process i was being stone walled, take it or leave it. and i was polite as were they through the process. the third time i called, by then it was too late, i was checking out. Im not too worried where i end up now with the other provider, it is what it is and had to be done. im the customer, not the other way round as seems to be the case with most service providers these days regardless of the industry they are part of.

it was a matter of principal for me, very long time customer of vm and they thought initially they had me over a barrel, obviously not the case.

its hard to know, but it seems to be a hot topic based on what im hearing, about tv / bb prices, more ppl are shopping around.

i wonder if what ppl are saying, VM are loosing a lot of customers is true or are they just chinese whispers…?

Forgot to update on this. Received the call from them and got the 500mb at €35 for the first 9 months, €70 for the final 3

The renewal negotiation was easier than expected this year since more broadband options became available to me. €51 for 500mb, TV and Multiroom for 12 months. It saves me cancelling and having to move to their streaming TV service as a new customer seeing as it has no recording ability.